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  • FIRST POST
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 10:18 AM
    • 42Posts
    • 8Thanks
    Loobyloo1us
    Online scam - Fashion Centre #579890
    • #1
    • 11th Jul 18, 10:18 AM
    Online scam - Fashion Centre #579890 11th Jul 18 at 10:18 AM
    I sent the email below to the Forum Team last night. So apologies for cross posting.

    Hiya, I am a member of the MSE Forum but can't find the place for new messages or how to talk to someone about the problem I have got.

    I received a parcel from a firm called Fashion Central, of Larnaca, Cyprus with just a delivery note inside stating that I had ordered it on the 16th May, 2018 and was shipped on 17th. It was cheap tat, a watch and a necklace with LOVE on it. I just thought it was a freebie from a catalogue I use. On the 25 June I received an identical package and still thought nothing worrying about it.

    Last week when I checked my bank statements I was horrified to see that the following amounts had been withdrawn from my account:

    17.5.2018 6.99 Thesweetest 17.5.2018 5.98 Weasygoing
    31.5.2018 84.00 Thesweetest 31.5.2018 82.00 Weasygoing
    25.6.2018 84.00 Thesweetest 25.6.2018 82.00 Weasygoing

    I have contacted my bank, Lloyds Fraud Department and they immediately checked my statement and took my statement, cancelled my card and credited my account with the missing 344.94. They said that an investigation would be held and that they would get back to me.

    I received their letter yesterday 9th July, 2018 which said that Fashion Central (Thesweetest/Weasygoing) had provided proof that I had placed the order and clicked the terms and conditions box. The long and the short of it is that the small amount was the delivery and admin for the parcel and because I did not contact them I had agreed to join their VIP Membership Club! I emailed Fashion Central yesterday and they have basically told me that they have proof and that I am still liable for the 344.94.

    I am adamant that I did not order these goods nor ticked the terms and conditions. What do I do next? I phoned the bank today and spoke to an agent in their Fraud Department who said that the order had been placed on the 16th May at 9.07am (very precise) and they have said that because I cannot dispute the evidence then the matter is on the side of Fashion Central and I have to say bye bye to the money. It is a large amount of money I cannot afford to lose as an OAP.

    I am so annoyed about this I have checked the browsing history on my PC and have found that on 16th May my husband read his emails at 8.56 am and I logged into Facebook at 9.48am. That's nearly an hour's gap inbetween. I have copied and printed it off as evidence.

    In the letter from Weasygoing and Thesweetest (Fashion Central) they state that the order was made from IP address: 85.25.156.50.
    I have managed to find my IP address (I have a printed out of all my computer details) and this is not my IP address. It relates to a Virginmedia account in Cosham, which is in the north of Portsmouth. I live in Southsea, Portsmouth.

    I am sorry this email is so long. I am just so stressed about this and want to know if I can still do anything to recover my money.
Page 2
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 12:53 PM
    • 5,195 Posts
    • 31,195 Thanks
    Blackbeard of Perranporth
    One thing is, how did the company get your address and card details. Most internet programmes, MS EDGE, Google Chrome etc have facilities for storing your card details. Mine does. If you left phone or other trinket around, then anyone can access an unsecured phone! I know mine are locked!


    So if you left your work PC? with card details and unlocked, they could have been ordered this way. For the PC to have done this, you would have to allow the PC to store these details. My work PC does not!

    Details that are stored.
    Name
    Name of Card User
    Card Number
    Address


    What is not stored
    Your security code on the rear of the card


    Maybe this is what could have happened, but they still need you security code!
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:54 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    My cards stay in my wallet/purse too. I am extremely careful with any cards that I hold to the extent that I have ordered a non "contactless" card or cards.
    • marliepanda
    • By marliepanda 11th Jul 18, 12:55 PM
    • 6,109 Posts
    • 13,015 Thanks
    marliepanda
    I am adamant that I did not order these goods nor ticked the terms and conditions. What do I do next? I phoned the bank today and spoke to an agent in their Fraud Department who said that the order had been placed on the 16th May at 9.07am (very precise) and they have said that because I cannot dispute the evidence then the matter is on the side of Fashion Central and I have to say bye bye to the money. It is a large amount of money I cannot afford to lose as an OAP.

    I am so annoyed about this I have checked the browsing history on my PC and have found that on 16th May my husband read his emails at 8.56 am and I logged into Facebook at 9.48am. That's nearly an hour's gap inbetween. I have copied and printed it off as evidence.

    Neither my husband nor myself were online at the time of the supposed order being made!
    Originally posted by Loobyloo1us
    You keep saying this is evidence but its really not, there are ways of browsing privately, and also you could have other devices. Whether you do or not, you could.

    You need to contact the company and see if they would be willing to accept the items back in return for a refund.

    I appreciate you feel you are innocent in this and didnt activate this, however, you got two packages of goods (I assumed by your first post that the goods were identical but Im assuming now they were not) and did not check your bank statements for 2 months. You didnt check who the goods were actually from, and just ignored it altogether.

    The company has got your card details from somewhere, and your address.

    1. A company scamming you would take your money and send NOTHING.

    2. Someone trying to scam you would have the goods delivered to their address, not yours.

    So, what does anyone get out of sending you stuff in the post...
    • Oakdene
    • By Oakdene 11th Jul 18, 12:56 PM
    • 2,353 Posts
    • 8,553 Thanks
    Oakdene
    Do you have PayPal set up?
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydion ddolen,
    Dau enaid ond un taith.


    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:56 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    Thanks for that. I used to save my details online, but not any more. This is so difficult for me as I have taken all the precautions I can take and feel like I've been assaulted.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 1:04 PM
    • 5,195 Posts
    • 31,195 Thanks
    Blackbeard of Perranporth
    OP you say you don't save details. If you use a google, apple or Microsoft account and their browser, then it can store your details. I explained above that this is done.


    You may think you are careful, but if you make purchases on your phone or work PC and do not secure this, these details could be stored.


    What is not stored is your three digit security code?

    Genuine question is.


    In June you received an unsolicited parcel. You took no action. You then got billed 14 days later. You got billed for your subscription thirty days after your first purchase. Why did you take no action in June?
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 1:06 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    The packages were identical, a cheap watch and a necklace with LOVE on it. However, I do check my bank accounts regularly but as it was my birthday coming up I naturally thought the larger amounts were purchases my husband had made. As it was a joint account I didn't want to ruin the surprise if it was indeed a birthday gift.

    How do I check to see if my bank details are removed from catalogues that I use. Yes I do use PayPal but not very regularly.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 1:10 PM
    • 5,195 Posts
    • 31,195 Thanks
    Blackbeard of Perranporth
    Sorry OP, not catalogues you have used. They are genuine?

    Your Browser stores these, just like the apple iPhone wallet!!! If you left this insecure, then anyone could as a prank order items for you!


    What they need though is your three digit security code!


    As for a birthday gift, if I bought cheap tack for the BoPsie, I would be her ex!
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 1:56 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    I wasn't talking about the small amounts (I had missed them previously) it was the larger amounts of 84 and 82 that got my attention. There are only 5 or 6 places that I do online shopping and I shall have to make sure that all my details are secure that is a given, but how do I do that? Close the accounts? Never buy online ever again. There are things like booking holidays, room bookings etc. How do people get around that?
    • pearl123
    • By pearl123 11th Jul 18, 2:51 PM
    • 1,419 Posts
    • 2,097 Thanks
    pearl123
    Have you looked at your emails and junk emails to see if they confirmed the purchase. The CAB might be able to tell you how you can use the law to return the items. A bit like the uk's distance selling rules.
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 3:03 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    Have you looked at your emails and junk emails to see if they confirmed the purchase. The CAB might be able to tell you how you can use the law to return the items. A bit like the uk's distance selling rules.

    Hi, yes I've checked everywhere as I fully expected there to be a confirmation of order email or something, but no nothing at all.
    • pearl123
    • By pearl123 11th Jul 18, 4:08 PM
    • 1,419 Posts
    • 2,097 Thanks
    pearl123
    Have you looked at your emails and junk emails to see if they confirmed the purchase. The CAB might be able to tell you how you can use the law to return the items. A bit like the uk's distance selling rules.

    Hi, yes I've checked everywhere as I fully expected there to be a confirmation of order email or something, but no nothing at all.
    Originally posted by Loobyloo1us
    No confirmation anywhere, even in you spam folder? If so, someone has got hold of your card details. Stop your credit card and get a new one re-issued.
    • zagfles
    • By zagfles 11th Jul 18, 4:30 PM
    • 13,253 Posts
    • 11,255 Thanks
    zagfles
    That IP address appears to be German!

    https://apps.db.ripe.net/db-web-ui/#/query?searchtext=85.25.156.50#resultsSection

    Did the transaction use your CV2 number (3 digit on the back of your card) or Verified by Visa or Mastercard SecureCode? If not then the retailer has little evidence of authorisation. I'd write to Lloyds and ask them these questions, don't rely on call centre staff, they are often clueless. You are less likely to get fobbed off with bull***t in writing.
    • meer53
    • By meer53 11th Jul 18, 4:41 PM
    • 9,205 Posts
    • 13,345 Thanks
    meer53
    Make a formal complaint to your card issuer, they will look into it again.
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 6:25 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    Thanks Pearl, When I reported the moneys missing from my account the bank cancelled it straight away and ordered me a replacement.
    • camelot1971
    • By camelot1971 11th Jul 18, 6:37 PM
    • 849 Posts
    • 1,266 Thanks
    camelot1971
    Are you really saying that a firm guessed your name, address, credit card number, inc the 3 digits on the back and then randomly sent you goods in the hope that you would just accept them?

    Not a very good scam, considering they could have just taken your money. They just must be psychic. Or someone in your household signed up on Facebook and isn't telling the truth.
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 6:50 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    "One thing is, how did the company get your address and card details. Most internet programmes, MS EDGE, Google Chrome etc have facilities for storing your card details. Mine does. If you left phone or other trinket around, then anyone can access an unsecured phone! I know mine are locked!


    So if you left your work PC? with card details and unlocked, they could have been ordered this way. For the PC to have done this, you would have to allow the PC to store these details. My work PC does not!

    Details that are stored.
    Name
    Name of Card User
    Card Number
    Address


    What is not stored
    Your security code on the rear of the card"

    I've been told that my card details ie on JustEat, Asos etc could have been compromised. I am retired so therefore do not have a work PC, only my home one. I know you all think I am, or someone in my house ordered this stuff. I'm going to stop this thread because it's like having your identity stolen - no-one believes you and I certainly don't need the hassle. I was asking for help and I seem to have got the opposite.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 7:26 PM
    • 5,195 Posts
    • 31,195 Thanks
    Blackbeard of Perranporth
    As far as I can see there have been no compromise of the Just Eat website.

    OP I asked. Browsers now have wallet features that store details of your address and card. You stil need to add your three digit security code.

    If you leave your phone, table or pc with no passwords these can be vulnerable. Question is how they guessed your address and card, you did not suspect anything when a package arrived in June?

    I cannot see yet how this is a scam. It is a subscription service.
    Commemorate Celebrate Inspire
    #RAF100 A century of service!
    • DCFC79
    • By DCFC79 11th Jul 18, 7:38 PM
    • 32,141 Posts
    • 20,214 Thanks
    DCFC79
    Just a tip Loobyloo use the quote button when replying to a post, makes it easier for posters to see which post your replying too.
    • pmduk
    • By pmduk 11th Jul 18, 7:40 PM
    • 8,707 Posts
    • 6,484 Thanks
    pmduk
    In the letter from Weasygoing and Thesweetest (Fashion Central) they state that the order was made from IP address: 85.25.156.50.
    I have managed to find my IP address (I have a printed out of all my computer details) and this is not my IP address. It relates to a Virginmedia account in Cosham, which is in the north of Portsmouth. I live in Southsea, Portsmouth.
    Originally posted by Loobyloo1us
    Make a formal complaint to your bank, quoting this. I assume you're not a Virginmedia customer.
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