Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 10:18 AM
    • 42Posts
    • 8Thanks
    Loobyloo1us
    Online scam - Fashion Centre #579890
    • #1
    • 11th Jul 18, 10:18 AM
    Online scam - Fashion Centre #579890 11th Jul 18 at 10:18 AM
    I sent the email below to the Forum Team last night. So apologies for cross posting.

    Hiya, I am a member of the MSE Forum but can't find the place for new messages or how to talk to someone about the problem I have got.

    I received a parcel from a firm called Fashion Central, of Larnaca, Cyprus with just a delivery note inside stating that I had ordered it on the 16th May, 2018 and was shipped on 17th. It was cheap tat, a watch and a necklace with LOVE on it. I just thought it was a freebie from a catalogue I use. On the 25 June I received an identical package and still thought nothing worrying about it.

    Last week when I checked my bank statements I was horrified to see that the following amounts had been withdrawn from my account:

    17.5.2018 £6.99 Thesweetest 17.5.2018 £5.98 Weasygoing
    31.5.2018 £84.00 Thesweetest 31.5.2018 £82.00 Weasygoing
    25.6.2018 £84.00 Thesweetest 25.6.2018 £82.00 Weasygoing

    I have contacted my bank, Lloyds Fraud Department and they immediately checked my statement and took my statement, cancelled my card and credited my account with the missing £344.94. They said that an investigation would be held and that they would get back to me.

    I received their letter yesterday 9th July, 2018 which said that Fashion Central (Thesweetest/Weasygoing) had provided proof that I had placed the order and clicked the terms and conditions box. The long and the short of it is that the small amount was the delivery and admin for the parcel and because I did not contact them I had agreed to join their VIP Membership Club! I emailed Fashion Central yesterday and they have basically told me that they have proof and that I am still liable for the £344.94.

    I am adamant that I did not order these goods nor ticked the terms and conditions. What do I do next? I phoned the bank today and spoke to an agent in their Fraud Department who said that the order had been placed on the 16th May at 9.07am (very precise) and they have said that because I cannot dispute the evidence then the matter is on the side of Fashion Central and I have to say bye bye to the money. It is a large amount of money I cannot afford to lose as an OAP.

    I am so annoyed about this I have checked the browsing history on my PC and have found that on 16th May my husband read his emails at 8.56 am and I logged into Facebook at 9.48am. That's nearly an hour's gap inbetween. I have copied and printed it off as evidence.

    In the letter from Weasygoing and Thesweetest (Fashion Central) they state that the order was made from IP address: 85.25.156.50.
    I have managed to find my IP address (I have a printed out of all my computer details) and this is not my IP address. It relates to a Virginmedia account in Cosham, which is in the north of Portsmouth. I live in Southsea, Portsmouth.

    I am sorry this email is so long. I am just so stressed about this and want to know if I can still do anything to recover my money.
Page 1
    • takman
    • By takman 11th Jul 18, 11:07 AM
    • 3,646 Posts
    • 3,275 Thanks
    takman
    • #2
    • 11th Jul 18, 11:07 AM
    • #2
    • 11th Jul 18, 11:07 AM
    I sent the email below to the Forum Team last night. So apologies for cross posting.

    Hiya, I am a member of the MSE Forum but can't find the place for new messages or how to talk to someone about the problem I have got.

    I received a parcel from a firm called Fashion Central, of Larnaca, Cyprus with just a delivery note inside stating that I had ordered it on the 16th May, 2018 and was shipped on 17th. It was cheap tat, a watch and a necklace with LOVE on it. I just thought it was a freebie from a catalogue I use. On the 25 June I received an identical package and still thought nothing worrying about it.

    Last week when I checked my bank statements I was horrified to see that the following amounts had been withdrawn from my account:

    17.5.2018 £6.99 Thesweetest 17.5.2018 £5.98 Weasygoing
    31.5.2018 £84.00 Thesweetest 31.5.2018 £82.00 Weasygoing
    25.6.2018 £84.00 Thesweetest 25.6.2018 £82.00 Weasygoing

    I have contacted my bank, Lloyds Fraud Department and they immediately checked my statement and took my statement, cancelled my card and credited my account with the missing £344.94. They said that an investigation would be held and that they would get back to me.

    I received their letter yesterday 9th July, 2018 which said that Fashion Central (Thesweetest/Weasygoing) had provided proof that I had placed the order and clicked the terms and conditions box. The long and the short of it is that the small amount was the delivery and admin for the parcel and because I did not contact them I had agreed to join their VIP Membership Club! I emailed Fashion Central yesterday and they have basically told me that they have proof and that I am still liable for the £344.94.

    I am adamant that I did not order these goods nor ticked the terms and conditions. What do I do next? I phoned the bank today and spoke to an agent in their Fraud Department who said that the order had been placed on the 16th May at 9.07am (very precise) and they have said that because I cannot dispute the evidence then the matter is on the side of Fashion Central and I have to say bye bye to the money. It is a large amount of money I cannot afford to lose as an OAP.

    I am so annoyed about this I have checked the browsing history on my PC and have found that on 16th May my husband read his emails at 8.56 am and I logged into Facebook at 9.48am. That's nearly an hour's gap inbetween. I have copied and printed it off as evidence.

    In the letter from Weasygoing and Thesweetest (Fashion Central) they state that the order was made from IP address: 85.25.156.50.
    I have managed to find my IP address (I have a printed out of all my computer details) and this is not my IP address. It relates to a Virginmedia account in Cosham, which is in the north of Portsmouth. I live in Southsea, Portsmouth.

    I am sorry this email is so long. I am just so stressed about this and want to know if I can still do anything to recover my money.
    Originally posted by Loobyloo1us
    Your external IP address changes everytime your router looses connection so that doesn't prove anything unfortunelty.

    But they must have got your card details somehow and if they were in the public domain there would have been alot more transactions from fraudsters.

    Have you atleast cancelled the card used for the payments?
    • pearl123
    • By pearl123 11th Jul 18, 11:10 AM
    • 1,435 Posts
    • 2,113 Thanks
    pearl123
    • #3
    • 11th Jul 18, 11:10 AM
    • #3
    • 11th Jul 18, 11:10 AM
    I suggest you try the CAB for quick results. Plus ask the company if they have your email address, since most shopping using a email address.
    • Pollycat
    • By Pollycat 11th Jul 18, 11:13 AM
    • 20,651 Posts
    • 55,510 Thanks
    Pollycat
    • #4
    • 11th Jul 18, 11:13 AM
    • #4
    • 11th Jul 18, 11:13 AM
    How did they get hold of your credit card details?
    • marliepanda
    • By marliepanda 11th Jul 18, 11:23 AM
    • 6,582 Posts
    • 14,084 Thanks
    marliepanda
    • #5
    • 11th Jul 18, 11:23 AM
    • #5
    • 11th Jul 18, 11:23 AM
    Is the company in any way linked to your catalogue?
    Last edited by marliepanda; 11-07-2018 at 11:39 AM.
    • Oakdene
    • By Oakdene 11th Jul 18, 11:28 AM
    • 2,444 Posts
    • 8,828 Thanks
    Oakdene
    • #6
    • 11th Jul 18, 11:28 AM
    • #6
    • 11th Jul 18, 11:28 AM
    Ts & Cs



    TERMS AND CONDITIONS
    By placing an order through this website, you agree to the terms and
    conditions set for the below. Please read through these terms carefully
    before placing your order and print a copy for future reference. Please also
    read our Privacy Policy regarding personal information provided by you,
    which is incorporated herein by reference.

    Email: support@fashioncentral-watches.com
    Toll Free Customer Service phone: 808-189-0049

    How It Works:
    Pricing within the United Kingdom:

    The product of choice will be sent on a trial basis for only a shipping cost of £6.99 or £5.95 (depending on which product is selected) plus applicable sales tax. If you like your item, do nothing! We will automatically bill you either £84.00 or £82.00 (depending on which product is selected) plus applicable sales tax on day 14 (No Additional Shipping & Handling). We will send you a new item from our selection and bill you either £84.00 or £82.00 (depending on which item is selected) starting thirty days from your original order date and every thirty days thereafter until cancellation is requested.


    Taken from this website https://www.fashioncentral-watches.com/
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.


    • DoaM
    • By DoaM 11th Jul 18, 11:47 AM
    • 4,690 Posts
    • 4,687 Thanks
    DoaM
    • #7
    • 11th Jul 18, 11:47 AM
    • #7
    • 11th Jul 18, 11:47 AM
    I sent the email below to the Forum Team last night.
    Originally posted by Loobyloo1us
    Why did you do that? The forum team have enough to do running the forum and do not in any way provide personalised help to people sending random emails.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • marliepanda
    • By marliepanda 11th Jul 18, 11:50 AM
    • 6,582 Posts
    • 14,084 Thanks
    marliepanda
    • #8
    • 11th Jul 18, 11:50 AM
    • #8
    • 11th Jul 18, 11:50 AM
    Why did you do that? The forum team have enough to do running the forum and do not in any way provide personalised help to people sending random emails.
    Originally posted by DoaM
    I personally would love to see the abridged Money Moral Dilemma version of this...
    • Pollycat
    • By Pollycat 11th Jul 18, 12:07 PM
    • 20,651 Posts
    • 55,510 Thanks
    Pollycat
    • #9
    • 11th Jul 18, 12:07 PM
    • #9
    • 11th Jul 18, 12:07 PM
    Why did you do that? The forum team have enough to do running the forum and do not in any way provide personalised help to people sending random emails.
    Originally posted by DoaM
    For the benefit of the OP:
    If you want to start a new thread, simply go to the board that you think is most appropriate to your question and you will see - towards the top of the page between the 2 green lines - a blue button on the left-hand side that says 'New thread'.
    Click on that and away you go.

    I might be using the old version of MSE but I'd guess the new version should be pretty similar.
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:33 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    Apologies for everyone who asked why I sent the email to the Forum Team last night. This was because I was desperate and stressed. I had already checked and searched for a thread ie "online scam" and got zero response. I spent hours last night searching and got no where. I searched again this morning and found Praise, Vent and Warnings thread. The rest is now history. It must be very easy for expert forum users to know how to do these things right, but to find the right thread is extremely difficult to find when you are stressed and just don't know where to turn. APOLOGIES TO EVERYONE FOR ALL THE INCONVENIENCE CAUSE. I don't know what else to say.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 12:36 PM
    • 5,365 Posts
    • 31,930 Thanks
    Blackbeard of Perranporth
    Quick look at the tacky website and it is a subscription service!!
    https://www.fashioncentral-watches.com/


    They provide people with the latest tacky fashions, watches, necklaces and other trinkets for an excessive amount of money. I doubt fraud has occurred in this instance, but rather OP has opted for a free set of beads in a piece of string and a cheap watch. Doing this for items that were probably worth the teaser gift, then you are flooded with even tackier items.


    Next time use rule of BoP.
    Short arms. Deep pockets!
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Coughing does not stop a Cardiac Arrest! Statins have not cured any electrical faults!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:37 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    Online Scam - Fashion Centre
    I've no idea how they got my debit card details.
    • Oakdene
    • By Oakdene 11th Jul 18, 12:39 PM
    • 2,444 Posts
    • 8,828 Thanks
    Oakdene
    I've no idea how they got my debit card details.
    Originally posted by Loobyloo1us

    I would guess that you (or possibly your husband) saw a link on Facebook or in an email saying "FREE WATCH" (just pay P&P). Then you ordered it & therefore got put into their monthly subscription service.
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.


    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:39 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    11th Jul 18, 11:36 AM
    Quick look at the tacky website and it is a subscription service!!
    https://www.fashioncentral-watches.com/


    They provide people with the latest tacky fashions, watches, necklaces and other trinkets for an excessive amount of money. I doubt fraud has occurred in this instance, but rather OP has opted for a free set of beads in a piece of string and a cheap watch. Doing this for items that were probably worth the teaser gift, then you are flooded with even tackier items.

    I have no idea who used my debit card and I certainly did not order any goods nor ticked the box agreeing to the VIP membership.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 12:41 PM
    • 5,365 Posts
    • 31,930 Thanks
    Blackbeard of Perranporth
    Terms and conditions pretty clear on their website.
    https://www.fashioncentral-watches.com/checkout
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Coughing does not stop a Cardiac Arrest! Statins have not cured any electrical faults!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:42 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    My husband is not on Facebook although I am. I can categorically state that I did not click on any advert /or ordered this tat. The fact is that the company say I did and I cannot prove otherwise. They have not given me any evidence except copy of the despatch note and a photoshot of the terms and conditions box. For goodness sake, I did not order this stuff or tick any box. I use only reputable firms for online purchases.
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 11th Jul 18, 12:45 PM
    • 5,365 Posts
    • 31,930 Thanks
    Blackbeard of Perranporth
    11th Jul 18, 11:36 AM
    I have no idea who used my debit card and I certainly did not order any goods nor ticked the box agreeing to the VIP membership.
    Originally posted by Loobyloo1us
    My cards stay in my wallet!
    Your original post says you received a parcel. If that was not solicited by you, that was the time to cancel and check your bank statement. I balance mine every week. If you did not order it, and you believe facebook or I would change your ex husband!
    I have been frauded once, but that was a hotel webstite that had been hacked, the bank acted before me!
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Coughing does not stop a Cardiac Arrest! Statins have not cured any electrical faults!
    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:46 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    I use only reputable firms for online purchases. I have checked with my catalogue and checked all the purchases I have made and didn't make any in May.
    • Oakdene
    • By Oakdene 11th Jul 18, 12:47 PM
    • 2,444 Posts
    • 8,828 Thanks
    Oakdene
    I use only reputable firms for online purchases. I have checked with my catalogue and checked all the purchases I have made and didn't make any in May.
    Originally posted by Loobyloo1us

    This looks like a separate entity to any catalogue.

    These adverts are rife on Facebook, Instagram & such. You see them offering free sunglasses if you pay the P&P, which people are drawn into & then they don't read the Ts & Cs.
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.


    • Loobyloo1us
    • By Loobyloo1us 11th Jul 18, 12:52 PM
    • 42 Posts
    • 8 Thanks
    Loobyloo1us
    I am adamant that I did not order these goods nor ticked the terms and conditions. What do I do next? I phoned the bank today and spoke to an agent in their Fraud Department who said that the order had been placed on the 16th May at 9.07am (very precise) and they have said that because I cannot dispute the evidence then the matter is on the side of Fashion Central and I have to say bye bye to the money. It is a large amount of money I cannot afford to lose as an OAP.

    I am so annoyed about this I have checked the browsing history on my PC and have found that on 16th May my husband read his emails at 8.56 am and I logged into Facebook at 9.48am. That's nearly an hour's gap inbetween. I have copied and printed it off as evidence.

    Neither my husband nor myself were online at the time of the supposed order being made!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,851Posts Today

8,120Users online

Martin's Twitter