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  • FIRST POST
    • Harrypods
    • By Harrypods 11th Jul 18, 9:59 AM
    • 13Posts
    • 0Thanks
    Harrypods
    Four months for an HMRC repayment?!
    • #1
    • 11th Jul 18, 9:59 AM
    Four months for an HMRC repayment?! 11th Jul 18 at 9:59 AM
    I was flabbergasted when I spoke to HMRC this morning.

    I had been due a rebate of just about four figures from previous years', which I hadn't realised I had. I filed a request online to credit my account around Dec 2017, but nothing came through, and I forgot about it until tax time came around again.

    This time, I had a sizeable credit - a good few thousand - and again, I filed online for it to be credited. Again, nothing.

    I phoned up back in April, and they said that some additional security checks were required. From 10th April, they said the checks would take until early June, with the credit five days after that.

    I chased again yesterday, and they said that the checks would take until late August, with payment five days later! That's a total of over four months just for my last request! They also claim that the due date would always have been this, and they're not sure why I was originally told start of June!

    I'm having my first realisation of why people hate The Revenue so much, since it seems they have a chunk of money that I need, and I have zero recourse? I do have an accountant I can check in, but I was wondering whether anyone else is seeing such delays, and what it likely to have triggered these checks.

    Thanks!

    Harry
Page 1
    • Paul_DNAP
    • By Paul_DNAP 11th Jul 18, 10:46 AM
    • 316 Posts
    • 378 Thanks
    Paul_DNAP
    • #2
    • 11th Jul 18, 10:46 AM
    • #2
    • 11th Jul 18, 10:46 AM
    Seems par for the course, if it were you who owed them then the wheels would turn much faster, you'd have already had the bailiffs knocking on your door by now.
    (Although I could be wrong, I often am.)
    • Murdina
    • By Murdina 12th Jul 18, 9:05 PM
    • 417 Posts
    • 188 Thanks
    Murdina
    • #3
    • 12th Jul 18, 9:05 PM
    • #3
    • 12th Jul 18, 9:05 PM
    It does seem to be the case that if you are picked out for a security check on a refund it ends up taking an age to get the money. A security check means they are checking you are who you say you are.

    It may also be that you owe money elsewhere within HMRC and a stop was put on the repayment for that reason. I have come across this in the past without HMRC being too explicit to the taxpayer it was the case (possibly because the person on the end of the phone does not have access to all their systems).
    • Harrypods
    • By Harrypods 12th Jul 18, 9:26 PM
    • 13 Posts
    • 0 Thanks
    Harrypods
    • #4
    • 12th Jul 18, 9:26 PM
    • #4
    • 12th Jul 18, 9:26 PM
    I saw a bunch of discussions where the rebates were in weeks, but I think for a smaller amount.

    Yep, hardly seems fair. I asked if I could stop paying tax for a while, but apparently thatís also not an option ;-)
    • chrismac1
    • By chrismac1 14th Jul 18, 8:31 AM
    • 2,562 Posts
    • 1,547 Thanks
    chrismac1
    • #5
    • 14th Jul 18, 8:31 AM
    • #5
    • 14th Jul 18, 8:31 AM
    In plain English a "security check" is what everyone else calls "slow pay".


    As an accountant I often have to call to chase up these slow pay cases. it is not unusual for the money to be released then and there over the phone. Security check my Arrrrse.
    • agrinnall
    • By agrinnall 14th Jul 18, 8:41 AM
    • 21,689 Posts
    • 17,565 Thanks
    agrinnall
    • #6
    • 14th Jul 18, 8:41 AM
    • #6
    • 14th Jul 18, 8:41 AM
    Security check my Arrrrse.
    Originally posted by chrismac1

    That's not a job that you'll find many applicants for
    • dori2o
    • By dori2o 14th Jul 18, 9:11 AM
    • 7,776 Posts
    • 13,048 Thanks
    dori2o
    • #7
    • 14th Jul 18, 9:11 AM
    • #7
    • 14th Jul 18, 9:11 AM
    Do you get Benefits in Kind from your employer?

    If so it could be HMRCare waiting for the P11d details from an employers worked for in the last tax year. The deadline for these to be submitted is approx 16 July.

    If not then security checks can take some time. Not only because of what is undertaken but also because of a lack of staff.

    More and more staff leave every week yet they're not replaced. Less staff means less cases worked, it's that simple.
    • Dazed and confused
    • By Dazed and confused 14th Jul 18, 9:16 AM
    • 3,289 Posts
    • 1,657 Thanks
    Dazed and confused
    • #8
    • 14th Jul 18, 9:16 AM
    • #8
    • 14th Jul 18, 9:16 AM
    The op appears to be referring to a Self Assessment repayment so I'm not sure what relevance P11D details have?
    • marlot
    • By marlot 14th Jul 18, 7:45 PM
    • 3,725 Posts
    • 2,852 Thanks
    marlot
    • #9
    • 14th Jul 18, 7:45 PM
    • #9
    • 14th Jul 18, 7:45 PM
    My wife paid her NI back in January, and its still not been credited to her pension record despite lots of chasing.
    • chrismac1
    • By chrismac1 15th Jul 18, 8:35 AM
    • 2,562 Posts
    • 1,547 Thanks
    chrismac1
    One useful tip on these so-called security checks. When you phone them up, ask them what specific information they are checking, as you should be able to help them resolve any issues.


    In my experience, 50% of the time they realease the money there and then when you get specific like this. I honestly believe that most of the time there are no checks it is just slow pay.
    • unkle
    • By unkle 15th Jul 18, 6:13 PM
    • 84 Posts
    • 52 Thanks
    unkle
    I submitted my Self assessment last Sunday and on Thursday I had the repayment in my account.
    • Harrypods
    • By Harrypods 15th Jul 18, 11:46 PM
    • 13 Posts
    • 0 Thanks
    Harrypods
    Thanks all - it looks like I should perhaps try chasing for a solid reason, although perhaps also not necessarily hold out hope.

    Best regards,


    Harry
    Last edited by Harrypods; 16-07-2018 at 11:32 AM.
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