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    • 96am014
    • By 96am014 10th Jul 18, 10:23 PM
    • 2Posts
    • 0Thanks
    96am014
    Royal Mail-Return problem
    • #1
    • 10th Jul 18, 10:23 PM
    Royal Mail-Return problem 10th Jul 18 at 10:23 PM
    I recently sent a 280 phone back to game, as it had stopped functioning. It was sent to a freepost address supplied by game, and I was told by the staff of the post office that I could not get proof of postage for a freepost delivery. Furthermore, I was not provided with any form of receipt, which I only learnt about afterwards.
    The phone should reasonably have arrived already, but has not. Although the situation is not yet necessarily at it's worst, I'm obviously concerned. What can I do?

    (Also, sorry if this is the wrong place to post about this. I came upon a somewhat similar thread and thought this would be my best bet for advice)
Page 1
    • marliepanda
    • By marliepanda 10th Jul 18, 10:43 PM
    • 6,070 Posts
    • 12,909 Thanks
    marliepanda
    • #2
    • 10th Jul 18, 10:43 PM
    • #2
    • 10th Jul 18, 10:43 PM
    You can get POP to a freepost address, you have been misled by the post office if they did indeed say that. You should also have had a receipt.

    If you are sending something of that value I'd have gone with special delivery for around 6-8. Normal post is only insured up to 20.

    If it doesnt show up Im not sure what you expect Game to do. You could still have it. You could have posted it into a bin. You have no proof of anything.
    • 96am014
    • By 96am014 10th Jul 18, 10:51 PM
    • 2 Posts
    • 0 Thanks
    96am014
    • #3
    • 10th Jul 18, 10:51 PM
    • #3
    • 10th Jul 18, 10:51 PM
    I'm aware I'm unable to get anything from game as recompense, I'm more curious as to whether there are any possible avenues I can take to find my parcel, through the post office or otherwise. Like I say, the post office didn't provide any receipt and lied about the availability of proof of postage. If that's that, I can accept it, but I wanted to be sure there's no possible way I could find it.
    • custardy
    • By custardy 11th Jul 18, 1:39 PM
    • 33,645 Posts
    • 28,566 Thanks
    custardy
    • #4
    • 11th Jul 18, 1:39 PM
    • #4
    • 11th Jul 18, 1:39 PM
    I'm aware I'm unable to get anything from game as recompense, I'm more curious as to whether there are any possible avenues I can take to find my parcel, through the post office or otherwise. Like I say, the post office didn't provide any receipt and lied about the availability of proof of postage. If that's that, I can accept it, but I wanted to be sure there's no possible way I could find it.
    Originally posted by 96am014
    did you put a return address on it?
    Its either going to Game or coming back. Anything inbettween is impossible to track.
    • pmduk
    • By pmduk 11th Jul 18, 7:51 PM
    • 8,663 Posts
    • 6,430 Thanks
    pmduk
    • #5
    • 11th Jul 18, 7:51 PM
    • #5
    • 11th Jul 18, 7:51 PM
    Like I say, the post office didn't provide any receipt and lied about the availability of proof of postage.
    Originally posted by 96am014
    Why say they lied? it could be a genuine mistake, humans make them you know.
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