Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • GBR78
    • By GBR78 10th Jul 18, 11:02 AM
    • 59Posts
    • 47Thanks
    GBR78
    New build services connections
    • #1
    • 10th Jul 18, 11:02 AM
    New build services connections 10th Jul 18 at 11:02 AM
    We're currently sat in limbo, having moved out of our previous property to allow our sale to go through rather than collapse, and living with family. Our onward purchase is a new build with a smaller nation wide developer with generally good feedback.

    As expected, we were told one completion date range upon reservation (at that point the house had walls, although no roof, so was quite well on through the build). We obviously took this with a bit of a pinch of salt, but were assured that the build was well on track and the majority of the plots had been released early. Since then we have had numerous chats and through all of these there has been a whinge about services. Prior to exchange we were assured (verbally) that everything was still on track for an early release. After that things started to go slightly awry. Around 6 weeks ago we were told that (a couple of weeks after moving out of our previous property), although things were still good, services connections were a "law unto themselves" and hadn't turned up. Being told that "these things happen with services sometimes as they have no competition" but assured that ours and the plot next door are due to be done soon. A visit around a month ago saw a Site Manager (although not one that we had met before) tell us that services were due the following week. Allowing this to happen, we contacted the sales office the beginning of the week after these were due to be told that actually connections were due to go through over the course of a couple of weekends (the last one being the weekend just passed).

    Rolling forward to yesterday, I spoke to the Sales Office again (we have had conversations about other things in the interim but nothing was really given) to be told that a meeting had just happened between them, PM's and Site Managers where our plot was discussed. The outcome being that "electrical were booked for today but haven't turned up - but that's OK as they'll just come Thursday instead and thats an easy job - but the issue is with Severn Trent Water. They will not make any new connections at the moment across the whole of the Midlands due to the weather"........i'm sorry?? The weather?? Has anyone heard this before? I can understand frost/snow/flooding stopping a new connection going in, but a heatwave/summer???

    The worst thing is, at the moment (with this excuse) they can't tell us when this is likely to go in!

    Our thought is that they are just trying to blame others after dropping the ball themselves somewhere, but we would rather just hear the truth. Services have been blamed for too long in our opinion....
Page 1
    • sal_III
    • By sal_III 10th Jul 18, 11:22 AM
    • 288 Posts
    • 270 Thanks
    sal_III
    • #2
    • 10th Jul 18, 11:22 AM
    • #2
    • 10th Jul 18, 11:22 AM
    The wrong kind of sunshine...

    Can you ring Severn Trent Water and ask them to confirm that no new connections are due?
    • davidmcn
    • By davidmcn 10th Jul 18, 11:23 AM
    • 8,033 Posts
    • 8,281 Thanks
    davidmcn
    • #3
    • 10th Jul 18, 11:23 AM
    • #3
    • 10th Jul 18, 11:23 AM
    Much more likely to be the utilities to blame than anyone else, it's a common problem.
    • GBR78
    • By GBR78 10th Jul 18, 11:27 AM
    • 59 Posts
    • 47 Thanks
    GBR78
    • #4
    • 10th Jul 18, 11:27 AM
    • #4
    • 10th Jul 18, 11:27 AM
    Funnily enough, we said similar yesterday. Amazing that this can be an excuse....that said, temperature is 6 degrees lower today, and it's cloudy, so maybe we can get somewhere!

    I have dropped an email to STW New Connections team to see if this is the case. I would expect they could answer this fairly generally, as we're told this is affecting ALL developers across the STW region.....seems pretty amazing that it could be the case though.

    Annoyingly, the plot next door is connected already as "theirs was installed before the decision was made by STW".......yet both plots were supposed to be connected at the same time?!?
    • davidmcn
    • By davidmcn 10th Jul 18, 11:29 AM
    • 8,033 Posts
    • 8,281 Thanks
    davidmcn
    • #5
    • 10th Jul 18, 11:29 AM
    • #5
    • 10th Jul 18, 11:29 AM
    I know it!!!8217;s not much help to you now but your solicitor should have written a long stop date into your contract. This would have given you a get out for situations like this. As you have exchanged contracts you are kind of stuck without paying out for breech of contract. Sorry if that sounds harsh. X
    Originally posted by SquirrelRM
    The OP hasn't suggested that they don't have a longstop date.
    • GBR78
    • By GBR78 10th Jul 18, 11:31 AM
    • 59 Posts
    • 47 Thanks
    GBR78
    • #6
    • 10th Jul 18, 11:31 AM
    • #6
    • 10th Jul 18, 11:31 AM
    I know it!!!8217;s not much help to you now but your solicitor should have written a long stop date into your contract. This would have given you a get out for situations like this. As you have exchanged contracts you are kind of stuck without paying out for breech of contract. Sorry if that sounds harsh. X
    Originally posted by SquirrelRM
    Oh we understand this completely, it's just venting frustration and finding out if this is really the reason for the delay. As i've said, we just want to know the truth.....when we've been to see the plot we can see that there are elements that still need finishing (such as the garage, some external additions etc) and the landscaping needs doing, so even if services were in then it wouldnt be ready to move in to.....we just want to find out if this is something dropped their end rather than blaming things out of their control.

    Long stop for us is end of February......
    • GBR78
    • By GBR78 10th Jul 18, 11:38 AM
    • 59 Posts
    • 47 Thanks
    GBR78
    • #7
    • 10th Jul 18, 11:38 AM
    • #7
    • 10th Jul 18, 11:38 AM
    The OP hasn't suggested that they don't have a longstop date.
    Originally posted by davidmcn
    They havenít but they also donít seem to have an date for completion.
    Originally posted by SquirrelRM
    We were given an "anticipated build date" of 31st July, with a verbal (i know this is worthless legally) discussion that this was likely to be end of June with their current schedule. The contract states that there is a period 6 months from the anticipated build date that they can use for delays in build, leaving us with a "long stop" around the end of February.

    Essentially this thread is a vent of frustration, the house is ideal for us and in the perfect location for what we need, so we will live with it.....we will just have to hope the family can put up with us for longer!
    • jennhg88
    • By jennhg88 10th Jul 18, 2:08 PM
    • 51 Posts
    • 19 Thanks
    jennhg88
    • #8
    • 10th Jul 18, 2:08 PM
    • #8
    • 10th Jul 18, 2:08 PM
    It is really frustrating with new builds. Sales lady: "Definitely ready by end of June" Then HQ sends us a letter 2 days later saying "anticipated completion is between 1st and 31st August". Go figure.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,053Posts Today

8,055Users online

Martin's Twitter