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  • FIRST POST
    • goochie
    • By goochie 10th Jul 18, 9:29 AM
    • 488Posts
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    goochie
    NWS Bank - Creditcare
    • #1
    • 10th Jul 18, 9:29 AM
    NWS Bank - Creditcare 10th Jul 18 at 9:29 AM
    Hi there, Apologies if this has been answered elsewhere, but I am new to this!

    We bought a car on HP back in 1996 and were told that we had to take out their "Creditcare" insurance in order to get the finance. NWS Bank doesn't seem to exist any more, the car dealership does still exist and they filled out the paperwork (which I have).

    So, my question is my claim with NWS Bank (and if so does anyone know who owns them now??) or the car dealership?

    Thanks in advance for any advice / help.
    Being happy doesn't mean everything is perfect. It just means you have decided to look beyond the imperfections.
Page 1
    • Nasqueron
    • By Nasqueron 10th Jul 18, 9:56 AM
    • 4,973 Posts
    • 3,013 Thanks
    Nasqueron
    • #2
    • 10th Jul 18, 9:56 AM
    • #2
    • 10th Jul 18, 9:56 AM
    You complain to the dealership who sold you the finance, the provider has no liability unless it was their agent that sold it to you.

    When you complain they will dismiss it as pre-regulation as it was in 1996 (regulation started in 2005) and your complaint will be over.

    Whether you feel it's worth wasting your time submitting a complaint that will be rejected with no come back is up to you.
    • goochie
    • By goochie 10th Jul 18, 10:31 AM
    • 488 Posts
    • 1,549 Thanks
    goochie
    • #3
    • 10th Jul 18, 10:31 AM
    • #3
    • 10th Jul 18, 10:31 AM
    Thanks, but that's not what I understood from MSE guidelines, below.

    "There's NO time limit on how far back you can go to make a PPI claim; the only problem may be the paperwork
    You can complain about a product sold at any time though here are some guidelines which may help. It's easier if your insurance was active in the last six years, but don't let this put you off.

    If your policy ended over six years ago: The 'statute of limitations' means banks don't need to keep records that are over six years old. However, there is no official cut-off time so if you've still got the paperwork – while your chances of success are a little lower with older loans – many still do successfully reclaim.

    We've had many successes going back to the early 1990s"

    Maybe I have misunderstood.
    Being happy doesn't mean everything is perfect. It just means you have decided to look beyond the imperfections.
    • antrobus
    • By antrobus 10th Jul 18, 10:49 AM
    • 15,782 Posts
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    antrobus
    • #4
    • 10th Jul 18, 10:49 AM
    • #4
    • 10th Jul 18, 10:49 AM
    NWS Bank; see here

    https://forums.moneysavingexpert.com/showpost.php?p=71626435&postcount=3
    • antrobus
    • By antrobus 10th Jul 18, 10:52 AM
    • 15,782 Posts
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    antrobus
    • #5
    • 10th Jul 18, 10:52 AM
    • #5
    • 10th Jul 18, 10:52 AM
    However, it is the dealership that sold you this "Creditcare" insurance, and they were not regulated until 2005.

    You can make a complaint to the dealer, but they will dismiss it.
    • societys child
    • By societys child 10th Jul 18, 10:53 AM
    • 5,235 Posts
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    societys child
    • #6
    • 10th Jul 18, 10:53 AM
    • #6
    • 10th Jul 18, 10:53 AM
    The 'statute of limitations' means banks don't need to keep records that are over six years old. However, there is no official cut-off time so if you've still got the paperwork
    A bank didn't sell you anything.


    When making a mis-selling complaint, you would need to complain to the seller.
    In your case that would be the dealership.


    As they no longer exist, you have no one to complain to.


    Even if they did still exist, they were not regulated at the time and so would have been able to simply dismiss your complaint.

    • Moneyineptitude
    • By Moneyineptitude 10th Jul 18, 11:13 AM
    • 20,642 Posts
    • 11,497 Thanks
    Moneyineptitude
    • #7
    • 10th Jul 18, 11:13 AM
    • #7
    • 10th Jul 18, 11:13 AM
    the car dealership does still exist
    Originally posted by goochie
    As they no longer exist, you have no one to complain to.
    Originally posted by societys child
    See above
    Even if they did still exist
    Originally posted by societys child
    They do
    they were not regulated at the time and so would have been able to simply dismiss your complaint.
    Originally posted by societys child
    Yes, over two decades on, I fully expect any complaint to be rejected by the dealership as pre-regulation. The complaint is a very weak one anyway as there will be no evidence to suggest the OP was told the insurance was compulsory.
    • Nasqueron
    • By Nasqueron 10th Jul 18, 12:01 PM
    • 4,973 Posts
    • 3,013 Thanks
    Nasqueron
    • #8
    • 10th Jul 18, 12:01 PM
    • #8
    • 10th Jul 18, 12:01 PM
    Thanks, but that's not what I understood from MSE guidelines, below.

    "There's NO time limit on how far back you can go to make a PPI claim; the only problem may be the paperwork
    You can complain about a product sold at any time though here are some guidelines which may help. It's easier if your insurance was active in the last six years, but don't let this put you off.

    If your policy ended over six years ago: The 'statute of limitations' means banks don't need to keep records that are over six years old. However, there is no official cut-off time so if you've still got the paperwork !!!8211; while your chances of success are a little lower with older loans !!!8211; many still do successfully reclaim.

    We've had many successes going back to the early 1990s"

    Maybe I have misunderstood.
    Originally posted by goochie
    The MSE site is frequently flowery with the facts and ignores technical details.

    You can complain back as far back as the law allows. Banks and similar financial institutions were regulated through older regulatory codes so have to consider old complaints. Companies like car dealerships were not regulated until 2005 so can ignore complaints about sales prior to this date
    • goochie
    • By goochie 10th Jul 18, 12:34 PM
    • 488 Posts
    • 1,549 Thanks
    goochie
    • #9
    • 10th Jul 18, 12:34 PM
    • #9
    • 10th Jul 18, 12:34 PM
    Thank you to everyone who replied!
    Being happy doesn't mean everything is perfect. It just means you have decided to look beyond the imperfections.
    • societys child
    • By societys child 10th Jul 18, 3:22 PM
    • 5,235 Posts
    • 5,793 Thanks
    societys child
    As they no longer exist, you have no one to complain to.
    They do
    Oops, skim reading . . I'm blaming it on the hot weather!



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