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  • FIRST POST
    • windyhorace
    • By windyhorace 9th Jul 18, 7:36 PM
    • 2Posts
    • 4Thanks
    windyhorace
    All energy companies get my address wrong
    • #1
    • 9th Jul 18, 7:36 PM
    All energy companies get my address wrong 9th Jul 18 at 7:36 PM
    Hi all,

    Whenever I switch energy companies, they get my address wrong. I live in Scotland and we sometimes have strange ways of writing addresses in blocks of flats. Say for example I lived at "3/6 Acacia Avenue" (which basically means "Flat 6, 3 Acacia Avenue")

    Energy companies ALL send mail to:
    6 3 Acacia Avenue
    Which, when printed on an envelope, can't look like anything other than 63 Acacia Avenue. This isn't helped by the fact that in my street there's a real-world equivalent of this imaginary 63 Acacia Avenue, so any switch-related mail inevitably goes there. (It's another block of flats too, so these letters frequently just go missing entirely.) In the past this has led to switches being reversed when letters are returned undelivered. Luckily as things move online more and more it has become less of a problem, however I'd still like to fix it if I can.

    It's not even as if our flats are new - they're over half a century old.

    I'm working on the assumption that the energy companies have a shared MPAN/MPRN database, and after a little googling I even found a name for it - "ecoes". It seems that punctuation or special characters within address fields is a big no-no for ecoes, which would cause problems for people like me even if they hadn't managed to reverse the flat and building numbers.

    The thing is: it doesn't matter how many times I try to explain this issue to individual energy companies, it never gets fixed. Some companies are better than others at amending my billing address on their own system, but every time I switch it's back to square one.

    Does anyone know how I go about getting my property's record amended? Should I just chip away at my current (new) supplier until they get the message and do something about it, or can I submit a correction by myself?

    Thanks for reading.

    Bruce
Page 1
    • Jackandn
    • By Jackandn 9th Jul 18, 7:52 PM
    • 23 Posts
    • 9 Thanks
    Jackandn
    • #2
    • 9th Jul 18, 7:52 PM
    • #2
    • 9th Jul 18, 7:52 PM
    Is the issue for you that they have the address wrong and you want it right or not getting information such as bills and changes of terms and conditions?

    If it is missing information it may be a good idea to go to online bills and opt to receive information by email rather than post. Alternatively you could just ask the supplier to put your address down somewhat inaccurately as for example Flat 6, 3 Acacia Avenue instead of 3/6 Acacia Avenue then at least the post will get to you. Hope this helps
    • gt94sss2
    • By gt94sss2 9th Jul 18, 8:33 PM
    • 4,079 Posts
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    gt94sss2
    • #3
    • 9th Jul 18, 8:33 PM
    • #3
    • 9th Jul 18, 8:33 PM
    What does the Royal Mail say at https://www.royalmail.com/find-a-postcode ?

    You can update/correct the details at https://www.royalmail.com/personal/receiving-mail/update-your-address
    • anniecave
    • By anniecave 9th Jul 18, 9:38 PM
    • 2,252 Posts
    • 733 Thanks
    anniecave
    • #4
    • 9th Jul 18, 9:38 PM
    • #4
    • 9th Jul 18, 9:38 PM
    I used to work in electricity billing and if I recall correctly ECOES was only for electricity and yes this is the central record of your electricity supply MPAN. Your current supplier needs to ask for this to be amended if it is not a match to the Royal Mail system, so yes you would need to ask for this to be done. Getting them to actually do anything is hard work though.

    I am not sure about gas, but I think there is a similar database for a gas MPR, and yes the route would be the same, via your current supplier.
    Indecision is the key to flexibility.
    • House Martin
    • By House Martin 10th Jul 18, 9:28 AM
    • 1,428 Posts
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    House Martin
    • #5
    • 10th Jul 18, 9:28 AM
    • #5
    • 10th Jul 18, 9:28 AM
    Stop using that ludicrous eg 3/6 Acacia Avenue, which you say "basically means " flat 6 , 3 Acacia Avenue.
    It does nt !...it just confuses. Do it properly..first line.... Flat 6, second line 3 Acacia avenue and your problem will go away.
    I work as a meter reader for many suppliers and seeing 3 forward slash 6 does nt make sense. Just do it correctly in the first place and avoid any possible confusion. It only takes a few seconds to get it right first time..
    I have to find lots of ludicrous addresses and I think most of my colleagues would just dump address headings like that and walk on by. We do not like knocking on the wrong doors
    • AndyPK
    • By AndyPK 10th Jul 18, 7:16 PM
    • 3,384 Posts
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    AndyPK
    • #6
    • 10th Jul 18, 7:16 PM
    • #6
    • 10th Jul 18, 7:16 PM
    yeah you could ask your supplier to change it on the national database which takes 28 days.

    if you use the EON site for a quote, it gives you the address that is stored on the database

    or put in the house name field, Flat 6 or whatever to make it obvious
    • raleighjoan
    • By raleighjoan 10th Jul 18, 10:17 PM
    • 2 Posts
    • 1 Thanks
    raleighjoan
    • #7
    • 10th Jul 18, 10:17 PM
    • #7
    • 10th Jul 18, 10:17 PM
    Stop using that ludicrous eg 3/6 Acacia Avenue
    Originally posted by House Martin
    Sorry, but that is sheer ignorance.

    The 1/2 and 1F2 systems are traditional and well-established in Scottish cities. Yes, it's unfamiliar to those of us who live elsewhere but for a meter reader in that area it would be basic, everyday knowledge. It is not complicated, it's just different to how England does it. Neither way is more "correct".

    I see no reason why people living in Scotland should completely change how they address their homes just to suit energy companies' poorly-designed computer systems. There is really no excuse for databases not handling basic punctuation in the year 2018.
    • Carrot007
    • By Carrot007 10th Jul 18, 10:24 PM
    • 1,716 Posts
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    Carrot007
    • #8
    • 10th Jul 18, 10:24 PM
    • #8
    • 10th Jul 18, 10:24 PM
    You can get them to chanmge it but check the royal mail address as above as if that is wrong if may revert back in future.


    Everyone gets my address wrong on two counts. However fortunatly it is nothing that causes issue. (they a. split the first part of road name into two words when it is one, b. insist I am in a different county to what I am (the first two letters of my postcode are mainly for a different county)(fortunatly county is not part of a valid address so ignored)).
    • Carrot007
    • By Carrot007 10th Jul 18, 10:27 PM
    • 1,716 Posts
    • 1,455 Thanks
    Carrot007
    • #9
    • 10th Jul 18, 10:27 PM
    • #9
    • 10th Jul 18, 10:27 PM
    I see no reason why people living in Scotland should completely change how they address their homes just to suit energy companies' poorly-designed computer systems. There is really no excuse for databases not handling basic punctuation in the year 2018.
    Originally posted by raleighjoan

    I think it is more the person initially setting them up looked at it and thought that must be an error. Although in the DTN certain characters are restricted so it might be that. The network was set up with the cooperation of all entities so the Scottish ones should have complained and they can still lobby for a change. This is not individual supplies systems at issue.
    • alleycat`
    • By alleycat` 11th Jul 18, 8:50 AM
    • 1,777 Posts
    • 1,534 Thanks
    alleycat`
    As someone who works in IT special characters have restrictions for very good reasons.


    They actually have "meanings" and can cause unexpected or serious problems, especially when inserted into a database.


    They're restricted from entry for a reason and not to annoy.


    I sympathize that this is causing you problems but i'd suggest altering the way you do it for your own sanity.
    • tberry6686
    • By tberry6686 11th Jul 18, 9:08 AM
    • 1,019 Posts
    • 978 Thanks
    tberry6686
    I've lived in all three of Scotlands largest cities, in flats and worked as a postman delivering mail to flats in those cities.

    I've never heard of the addressing method used by the op so that would suggest it is used rarely.

    Why not do the sensible thing and use the correct address. You can get it from royal mail if you don't know it.
    • poppellerant
    • By poppellerant 11th Jul 18, 9:53 AM
    • 1,210 Posts
    • 691 Thanks
    poppellerant
    Sorry, but that is sheer ignorance.

    The 1/2 and 1F2 systems are traditional and well-established in Scottish cities. Yes, it's unfamiliar to those of us who live elsewhere but for a meter reader in that area it would be basic, everyday knowledge. It is not complicated, it's just different to how England does it. Neither way is more "correct".

    I see no reason why people living in Scotland should completely change how they address their homes just to suit energy companies' poorly-designed computer systems. There is really no excuse for databases not handling basic punctuation in the year 2018.
    Originally posted by raleighjoan
    One might rightly argue that it is you who is being ignorant.

    Just because one city or town is using their own convoluted addressing system, it doesn't mean everybody else should know it. In fact they probably don't know it for sound and established reasons.

    Just write your address in a way everybody can universally understand.
    • bertiewhite
    • By bertiewhite 11th Jul 18, 12:34 PM
    • 1,354 Posts
    • 1,541 Thanks
    bertiewhite
    Hi all,

    Whenever I switch energy companies, they get my address wrong.
    Originally posted by windyhorace
    Which utility companies have you used?
    • windyhorace
    • By windyhorace 11th Jul 18, 12:49 PM
    • 2 Posts
    • 4 Thanks
    windyhorace
    Thanks very much to everyone who offered helpful advice, especially those who have confirmed that yes, it's down to me to chase the energy suppliers to arrange to have the database updated. That's exactly what I will do. Thanks again.

    However...

    Quite an astonishing level of ignorance and downright arrogance going on here in response to this clear and simple query.

    To all the people saying "oh just use the correct address": The method in my OP is exactly how Royal Mail keep the addresses for my entire street. It is grimly amusing, and a tiny bit offensive, that you all seem to think I don't know my own address. It's also, if you read my OP, and actually think about it, completely and utterly beside the point.

    To the person who works in IT: I am an IT professional (systems and database development, system support, server support). Yes, certain characters are dangerous in some contexts, and data spiked with, e.g. SQL commands, can harm insecure systems. So yes, the stripping was obviously deliberate and no doubt well-intentioned, however it was over-zealous to the point of damaging the data. Blanket stripping non-alphanumeric characters is a very poor response to the above risk. If you really must strip non-alpha characters from string data, it's good practice to replace them with a known safe alternative (e.g. hyphens or underscores) so as to minimise data damage. Besides... as above, Royal Mail and everyone else who sends me mail have all - every single one of them - successfully and correctly incorporated the first line of my address, in full, into their databases.

    My thanks to those who have already replied to certain of these posters pointing out their lack of knowledge on the subject and/or incomprehension of my post.

    To the absolute melt telling us all about how Scottish Power is "really Spanish" (so?) and then going on with a complete lack of self-awareness to bang on about "provincial little ways" in Scotland: your opinion is noted and dismissed as that of an obviously chronically angry little man. Get help.
    • bertiewhite
    • By bertiewhite 11th Jul 18, 1:22 PM
    • 1,354 Posts
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    bertiewhite
    Please bear in mind that Scottish Power have absolutely nothing to do with the little province of Scotlandshire.
    Originally posted by House Martin
    Where have Scottish Power been mentioned?
    • House Martin
    • By House Martin 11th Jul 18, 3:56 PM
    • 1,428 Posts
    • 1,192 Thanks
    House Martin
    Thanks very much to everyone who offered helpful advice, especially those who have confirmed that yes, it's down to me to chase the energy suppliers to arrange to have the database updated. That's exactly what I will do. Thanks again.

    However...

    Quite an astonishing level of ignorance and downright arrogance going on here in response to this clear and simple query.

    To all the people saying "oh just use the correct address": The method in my OP is exactly how Royal Mail keep the addresses for my entire street. It is grimly amusing, and a tiny bit offensive, that you all seem to think I don't know my own address. It's also, if you read my OP, and actually think about it, completely and utterly beside the point.

    To the person who works in IT: I am an IT professional (systems and database development, system support, server support). Yes, certain characters are dangerous in some contexts, and data spiked with, e.g. SQL commands, can harm insecure systems. So yes, the stripping was obviously deliberate and no doubt well-intentioned, however it was over-zealous to the point of damaging the data. Blanket stripping non-alphanumeric characters is a very poor response to the above risk. If you really must strip non-alpha characters from string data, it's good practice to replace them with a known safe alternative (e.g. hyphens or underscores) so as to minimise data damage. Besides... as above, Royal Mail and everyone else who sends me mail have all - every single one of them - successfully and correctly incorporated the first line of my address, in full, into their databases.

    My thanks to those who have already replied to certain of these posters pointing out their lack of knowledge on the subject and/or incomprehension of my post.

    To the absolute melt telling us all about how Scottish Power is "really Spanish" (so?) and then going on with a complete lack of self-awareness to bang on about "provincial little ways" in Scotland: your opinion is noted and dismissed as that of an obviously chronically angry little man. Get help.
    Originally posted by windyhorace
    I am a very "angry little man " because I ve spent over 20 years trying to decipher rubbish addresses like yours. You cause me to lose time and money, so that makes me very angry.
    Its not just suppliers who have to hunt out your correct address , its the legions of various courier companies, many staffed by Eastern Europeans , who will not understand the local lingo.
    I hope you have`nt registered your address in that form you use on the big internet sites like Ebay/Amazon because the couriers will spend even less time than I do hunting you out and you will be quite rightly wasting your time and your money driving to depots or post offices collecting parcels.
    I would put flat dwellers addresses up alongside people who give their properties stupid names instead of a house number, eg the annoying acronym Olcote ( our little corner of the earth ) as the worst offenders . The reason is even if you get inside the communal locking systems of flats then you find half of them can t be bothered to put a number on the door...grrrrr.
    The local Postie will know where you live but the rest of us are guessing
    Last edited by House Martin; 11-07-2018 at 4:21 PM.
    • bertiewhite
    • By bertiewhite 12th Jul 18, 8:10 AM
    • 1,354 Posts
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    bertiewhite
    I would put flat dwellers addresses up alongside people who give their properties stupid names instead of a house number, eg the annoying acronym Olcote ( our little corner of the earth ) as the worst offenders .
    Originally posted by House Martin
    Dear Mr. Angry, how do you suggest us country dwellers identify our houses when we are the only house for miles. Would you prefer us all to be simply "No1"?
    • House Martin
    • By House Martin 12th Jul 18, 9:52 AM
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    House Martin
    Dear Mr. Angry, how do you suggest us country dwellers identify our houses when we are the only house for miles. Would you prefer us all to be simply "No1"?
    Originally posted by bertiewhite
    I go to plenty of villages where the council, sensibly have stopped the little Englanders trying to go one up on their neighbours with their pathetic house names. You can call your gaff anything you want but you re allocated a number. Ok the few original houses were named , such as The Smithy, Home Farm, etc but all the new builds join in the confusion with stupid names. I even see whole new estates nowadays who are just given house names instead of numbers, all to keep up their pretentious one upmanship of a named house.
    Yes, Peacock Cottage and Curlew Cottage etc are brand new terraced Barret houses in little neo Georgian god awful estates.
    Yes you could have number 1, then 1A, 1B , 1C 1D ,etc if new houses are built in between the first and second properties in any rural village.
    Only in the UK is this stupidity allowed to happen with couriers cruising up and down frustrated, late , fuming, losing money ,trying to find some berks Rose Cottage name plate hiding behind a big tree 100 yards from the road. We love it in the UK which is full of jumped up poseurs always trying to impress. The emergency services are nt impressed as paramedics try to get to the heart attack victim in rural villages wasting valuable minutes hunting the place out.
    Only the local Postman knows where they are, the rest of us are wasting half a day , lots of petrol searching out these selfish occupiers. I ve spoke to frustrated couriers who say they only give it a couple of minutes and if they have nt come across the Laurels they send it back to the depot for them to waste their time and money
    Last edited by House Martin; 12-07-2018 at 10:34 PM.
    • bertiewhite
    • By bertiewhite 12th Jul 18, 10:02 AM
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    bertiewhite
    Ok the few original houses were named , such as The Smithy, Home Farm
    Originally posted by House Martin
    As is mine - my house has a Welsh name meaning "Hill of loveliness" and has been called that since it was built in the 1800's


    Yes you could have number 1, then 1A, 1B , 1C ,etc if new houses are built in between the first and second properties in any rural village.
    Originally posted by House Martin
    You haven't read my question correctly - what would you prefer for houses that are ON THEIR OWN in the middle of nowhere? Because as far as I can see it's better to call a house an individual name than to give every singular rural house the number 1.
    • House Martin
    • By House Martin 12th Jul 18, 10:33 AM
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    • 1,192 Thanks
    House Martin
    As is mine - my house has a Welsh name meaning "Hill of loveliness" and has been called that since it was built in the 1800's


    You haven't read my question correctly - what would you prefer for houses that are ON THEIR OWN in the middle of nowhere? Because as far as I can see it's better to call a house an individual name than to give every singular rural house the number 1.
    Originally posted by bertiewhite
    No its not ! I ve worked out in the rural Fen country south east of Peterborough area where individual properties miles apart were numbered. . It worked well and I could drive direct to a property without wasting valuable time .Its the only place I ve seen this in operation. but it worked fine and the numbering system was up into over a 100 properties spread out over 10 miles or so.
    The major problem with the house name freaks is that they don t display their ridiculous pretentious house names properly which can be seen clearly from the road. Many use "olde worlde " script or just dont even bother displaying them ( Reedness near Goole is the worst place I ve seen ) . I have to march down the path right up to the front door to decipher some atrocious script the owner has scrawled !.. I really hope he needs an ambulance in a hurry one day lol .
    Any sensible parish council would outlaw all this, and many have.
    Last edited by House Martin; 12-07-2018 at 10:57 AM.
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