Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • IAAM
    • By IAAM 9th Jul 18, 4:48 PM
    • 31Posts
    • 66Thanks
    IAAM
    Help!! Solar Panel readings
    • #1
    • 9th Jul 18, 4:48 PM
    Help!! Solar Panel readings 9th Jul 18 at 4:48 PM
    Hi!

    I've got a problem which I don't fully understand but I suspect I'm being hoodwinked about. If you're curious, grab a coffee and read on.....

    I moved into a new build at the end of April, and it has solar panels. I finally did my application form for the Feed In Tariff last month and sent it off

    The application was returned as I didn't have the MSC Certificate. I chased this up and sent it off. However, what I didn't realise is that the Commissioning Date on the MSC certificate was shown as 12 June 2018. (I moved into the house at the end of April).

    The energy provider queried my meter reading as it looked as though I'd generated 118 in the space of 2 days! I explained to them that we moved in in April and the solar panels were already here at that time. They suggested I get the solar panel provider to amend the date on the certificate to reflect the date the panels were commissioned.

    This is my sticking point! The solar panel provider seems to think it's very difficult/he can't do it etc and has suggested he do the following:

    1) He will send me an email saying an error was made during the installation and that 2 wires were crossed which gave an incorrect reading.
    2)He will wipe the reading clear and I will give the energy supplier the low reading
    3) The application can then be processed and I will receive payments at the higher tariff (4p?)

    Now....I'm of the opinion that, if it barks like a dog, and looks like a dog then it is a dog! I don't fully understand the issue regarding the dating of the certificate (I've provided his explanation below if you're interested) BUT this all sounds wrong to me. I asked why we can't tell them the truth (see below) but I suspect that he (or someone else) has done something they shouldn't and there is a genuine risk to them if someone finds out.

    However, I think I'd prefer to tell the energy supplier what has happened and, if that means I'm on the lower tariff of 0.75p then I should then seek compensation from whoever is responsible for this position.

    What do you think? And does anyone understand what is happening here because I don't!

    Additional info
    The solar panel installer has said a few times that he tried to do the right thing to try and get people the higher tariff and it's now backfiring on him
    He also said he thinks it is the people who do the EPC certificate's fault as they didn't say when they had completed the EPC (I think this was in Feb or March time)
    He said he doesn't think it's the developers fault
Page 1
    • ComicGeek
    • By ComicGeek 9th Jul 18, 8:26 PM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    • #2
    • 9th Jul 18, 8:26 PM
    • #2
    • 9th Jul 18, 8:26 PM
    It's not the EPC assessor's fault, it's not their job to notify the PV installer. It's either the developer's fault for not contacting the PV installer to arrange the MCS certificate when the property was actually completed, or the PV installer for just not doing it.

    It sounds like the MCS certificate was only created when you chased it. It should have been in your handover pack when you first moved in, so ultimately the responsibility lies with the developer for not providing it at the correct time.

    It's possible to get the commissioning date changed on the MCS certificate, but requires the installer to contact MCS - they obviously just don't want to, and admit the mistake! However, the additional payments for the 118 reading is probably less than £10, so I would personally take the option offered just to get it resolved.
    • shaun from Africa
    • By shaun from Africa 9th Jul 18, 8:37 PM
    • 10,292 Posts
    • 11,573 Thanks
    shaun from Africa
    • #3
    • 9th Jul 18, 8:37 PM
    • #3
    • 9th Jul 18, 8:37 PM
    It sounds like the MCS certificate was only created when you chased it. It should have been in your handover pack when you first moved in, so ultimately the responsibility lies with the developer for not providing it at the correct time.
    Originally posted by ComicGeek
    Or possibly with the OP's conveyancing solicitor for not ensuring that all of the required paperwork was in the handover pack before the sale was completed.
    • ComicGeek
    • By ComicGeek 9th Jul 18, 9:38 PM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    • #4
    • 9th Jul 18, 9:38 PM
    • #4
    • 9th Jul 18, 9:38 PM
    Or possibly with the OP's conveyancing solicitor for not ensuring that all of the required paperwork was in the handover pack before the sale was completed.
    Originally posted by shaun from Africa
    But unless the OP had specifically mentioned that there were PV panels installed, how would their conveyancing solicitor have known to check? Whichever way, at the moment the OP's quantifiable losses are very small, probably about £10.
    • IAAM
    • By IAAM 10th Jul 18, 8:39 AM
    • 31 Posts
    • 66 Thanks
    IAAM
    • #5
    • 10th Jul 18, 8:39 AM
    • #5
    • 10th Jul 18, 8:39 AM
    Thank you both. This is extremely helpful.

    I agree about how much we're missing out (i.e. only £10 at the moment) but my reticence is that we are asking to be complicit in lying to the energy provider about what's happened. (I don't get why we can't just tell them what's happened).

    I think it's because we will end up on an 0.75p tariff instead of a 4p one (in which case our financial loss will be cumulative over the next 20 years).

    I think I might tell British Gas the truth and see what we are required to do and then pursue the developer and installer regarding the error and the financial impact to us.

    Thanks again both.
    • ComicGeek
    • By ComicGeek 10th Jul 18, 2:28 PM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    • #6
    • 10th Jul 18, 2:28 PM
    • #6
    • 10th Jul 18, 2:28 PM
    I think I might tell British Gas the truth and see what we are required to do and then pursue the developer and installer regarding the error and the financial impact to us.
    Originally posted by IAAM
    Well, that just sounds ridiculous to me - cutting your nose off to spite your face!! I don't see any problem with telling British Gas that there was a mistake with the meter reading, and providing a new one after the meter is reset. You either correct the meter reading in line with the MCS quoted commissioning date, or correct the MCS quoted commissioning date in line with the meter readings.

    Good luck trying to pursue them for the costs. I don't see how you can possibly claim for the financial impact for the next 20 years now, particularly when there are two sensible solutions to this that would only take a day or two to complete - so will you just ignore these solutions, and take them to court every month/year??! You might get the courts to agree with you once, and award you £10(?), but I can't see how you could win the second case without acting to mitigate the losses.
    • ComicGeek
    • By ComicGeek 10th Jul 18, 2:34 PM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    • #7
    • 10th Jul 18, 2:34 PM
    • #7
    • 10th Jul 18, 2:34 PM
    I think it's because we will end up on an 0.75p tariff instead of a 4p one (in which case our financial loss will be cumulative over the next 20 years).
    Originally posted by IAAM
    That's not true in your case. If the commissioning date of the MCS certificate was prior to the production of the EPC then it would be the case, but that's not the case here. The only issue is that British Gas has highlighted an impossibly high meter reading given the commissioning date on the MCS certificate. Once that's been resolved as per my previous post, then you should be on the higher tariff for the next 20 years - in fact, the dates involved play to your advantage, as quite often it's done the other way around and the house owner gets stuck on the lower tariff.

    So speak to the developer/installer nicely and see if they will give you a tenner to compensate, but just bit your tongue and get the issue resolved!
    • IAAM
    • By IAAM 10th Jul 18, 4:28 PM
    • 31 Posts
    • 66 Thanks
    IAAM
    • #8
    • 10th Jul 18, 4:28 PM
    • #8
    • 10th Jul 18, 4:28 PM
    Hi Comic Geek. Thanks for your continued advice. I fully get your point but I guess the issue I feel uncomfortable with is lying about this. If it is an issue that can be resolved (and it sounds like it is) then I would rather the installer take the necessary steps to correct the position we're in..
    • ComicGeek
    • By ComicGeek 10th Jul 18, 6:33 PM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    • #9
    • 10th Jul 18, 6:33 PM
    • #9
    • 10th Jul 18, 6:33 PM
    I donít see why you have to lie - you just provide a new meter reading to BG once itís been reset, no lying involved. But if youíre being stubborn on principle then it looks like the only way to get the MCS certificate amended is to follow the installers complaints procedure, and then raise directly with MCS if you donít get anywhere - thereís a page on their website for lodging a complaint against the installer, but itís likely to permanently damage your relationship with the installer so bear that in mind and hopefully you donít have any problems that need fixing...

    Iím all for honesty and principles, but always best to pick your battles wisely...
    • IAAM
    • By IAAM 10th Jul 18, 10:37 PM
    • 31 Posts
    • 66 Thanks
    IAAM
    Excellent point about future dealings with the installer which I hadn't considered! And obviously this needs to be weighed up against the small losses. The lying is the bit that I don't get. The installer is asking me to lie to the supplier by saying either I made a mistake when giving the meter readings or that he will pretend to then that he incorrectly wired the system wrongly. I don't understand why I can't just tell them about the issue regarding the date of the certificate
    • ComicGeek
    • By ComicGeek 11th Jul 18, 7:45 AM
    • 325 Posts
    • 259 Thanks
    ComicGeek
    If the installer has to go back to MCS to get the commissioning date changed, then worst case if that he has to admit that he doesnít know when it was commissioned, and then worst case he is suspended from the scheme. He now canít get any work as he isnít MCS accredited....

    Can you see why he doesnít want to take that risk over £10?

    I agree that it should have been done properly to start with, but sometimes itís best to work with people. Itís likely that the developer is at fault here, and has pressured the installer into this position.
    • IAAM
    • By IAAM 11th Jul 18, 8:46 AM
    • 31 Posts
    • 66 Thanks
    IAAM
    Well that now makes sense. Thank You! Whilst I understand why he wouldn't have wanted to explain the potential impact of all this to me, I think there's a time when people need to come clean - especially they're asking someone (who they don't know) to lie for them.

    As I said in my opening post, this was a problem which I didn't fully understand so it makes sense what you're saying about the position the installer is now in.

    What an unnecessarily complicated world we live in sometimes.

    Thanks for your posts Comic Geek.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,683Posts Today

7,798Users online

Martin's Twitter