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  • FIRST POST
    • Zandoni
    • By Zandoni 9th Jul 18, 7:22 AM
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    Zandoni
    Marks and Spencer Shrinking Clothes
    • #1
    • 9th Jul 18, 7:22 AM
    Marks and Spencer Shrinking Clothes 9th Jul 18 at 7:22 AM
    Hi All


    I buy a lot of M&S T-Shirts (Mens large size) and I'm starting to get angry, I've noticed that about 25% of them have shrunk.


    They start of measuring 46" around the chest and after one 30 degree wash (not tumble dried) they are down to 43"


    It's been my practice to buy throughout the year when I see one I like and save them for my holidays. I now have to make sure I wear them once in case they shrink.


    Anyone else noticed this?
Page 1
    • JJ Egan
    • By JJ Egan 9th Jul 18, 12:28 PM
    • 10,947 Posts
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    JJ Egan
    • #2
    • 9th Jul 18, 12:28 PM
    • #2
    • 9th Jul 18, 12:28 PM
    They stopped British made many years ago .
    • Merlin139
    • By Merlin139 9th Jul 18, 12:35 PM
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    Merlin139
    • #3
    • 9th Jul 18, 12:35 PM
    • #3
    • 9th Jul 18, 12:35 PM
    It may pay to measure the items across the chest when new with a tape measure to confirm size when you buy the item.

    Anything you buy keep your receipt to show how much you paid for it.

    If you follow the washing instructions for the item and it shrinks in the wash you are able to take it back and obtain a refund on the item as it is faulty. You should be refunded the cost of the item in cash.

    M&S would refund it as an RTM (Return to Manufacturer)
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • DoaM
    • By DoaM 9th Jul 18, 12:39 PM
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    DoaM
    • #4
    • 9th Jul 18, 12:39 PM
    • #4
    • 9th Jul 18, 12:39 PM
    You should be refunded the cost of the item in cash to the same method as used for payment.
    Originally posted by Merlin139
    Corrected that for you ... a cash refund is only mandated if the original payment method was cash. (Money Laundering regs).
    Diary of a madman
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    • ThumbRemote
    • By ThumbRemote 9th Jul 18, 12:40 PM
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    ThumbRemote
    • #5
    • 9th Jul 18, 12:40 PM
    • #5
    • 9th Jul 18, 12:40 PM
    They stopped British made many years ago .
    Originally posted by JJ Egan
    I'm not sure the OP made any reference to where they were made.
    • jack_pott
    • By jack_pott 9th Jul 18, 12:44 PM
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    jack_pott
    • #6
    • 9th Jul 18, 12:44 PM
    • #6
    • 9th Jul 18, 12:44 PM
    I've just compared a newish "M&S Man" brand with an older "M&S Blue Harbour" brand, and the new one is about an inch shorter.
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
    • DoaM
    • By DoaM 9th Jul 18, 12:54 PM
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    DoaM
    • #7
    • 9th Jul 18, 12:54 PM
    • #7
    • 9th Jul 18, 12:54 PM
    Shorter or narrower? (The length of the garment may change between brands/suppliers ... the OP's concern is about shrinkage after washing).
    Diary of a madman
    Walk the line again today
    Entries of confusion
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    • Merlin139
    • By Merlin139 9th Jul 18, 12:57 PM
    • 5,039 Posts
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    Merlin139
    • #8
    • 9th Jul 18, 12:57 PM
    • #8
    • 9th Jul 18, 12:57 PM
    Corrected that for you ... a cash refund is only mandated if the original payment method was cash. (Money Laundering regs).
    Originally posted by DoaM
    When a refund at M&S is carried out as a RTM the till will default to Cash. This is the case even if the customer has the receipt with them.

    The original payment method should be used for a refund when not for a faulty item.

    If the item is returned without a receipt then a refund is given with a credit note.
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • DoaM
    • By DoaM 9th Jul 18, 1:08 PM
    • 4,731 Posts
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    DoaM
    • #9
    • 9th Jul 18, 1:08 PM
    • #9
    • 9th Jul 18, 1:08 PM
    Perhaps your describing M&S policy ... in theory this could land them in hot water as technically they're in breach of the Money Laundering regs. The reason for a return is irrelevant - it should be back to the same method of payment.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Spider In The Bath
    • By Spider In The Bath 9th Jul 18, 1:26 PM
    • 1,342 Posts
    • 4,775 Thanks
    Spider In The Bath
    When a refund at M&S is carried out as a RTM the till will default to Cash. This is the case even if the customer has the receipt with them.

    The original payment method should be used for a refund when not for a faulty item.

    If the item is returned without a receipt then a refund is given with a credit note.
    Originally posted by Merlin139

    We returned a t-shirt on Thursday last week with receipt.


    The t-shirt was bought online, but arrived damaged (faded patches of dye). It was returned as a RTM (the cashier explained what he was doing). The refund was back on debit card and not in cash.
    • JJ Egan
    • By JJ Egan 9th Jul 18, 2:18 PM
    • 10,947 Posts
    • 4,696 Thanks
    JJ Egan
    I'm not sure the OP made any reference to where they were made.
    Originally posted by ThumbRemote



    As in M&S quality dropped when they changed suppliers .
    • Zandoni
    • By Zandoni 9th Jul 18, 3:06 PM
    • 2,835 Posts
    • 1,515 Thanks
    Zandoni
    It may pay to measure the items across the chest when new with a tape measure to confirm size when you buy the item.

    Anything you buy keep your receipt to show how much you paid for it.

    If you follow the washing instructions for the item and it shrinks in the wash you are able to take it back and obtain a refund on the item as it is faulty. You should be refunded the cost of the item in cash.

    M&S would refund it as an RTM (Return to Manufacturer)
    Originally posted by Merlin139
    Iíve bought 4 this week in their sale, Iíve measured all of them and photographed the tape measure.

    If any of them shrink theyíll go back and Iíll look at other shops to buy from.
    • Zero Gravitas
    • By Zero Gravitas 9th Jul 18, 7:38 PM
    • 378 Posts
    • 778 Thanks
    Zero Gravitas
    Hi All


    I buy a lot of M&S T-Shirts (Mens large size) and I'm starting to get angry, I've noticed that about 25% of them have shrunk.


    They start of measuring 46" around the chest and after one 30 degree wash (not tumble dried) they are down to 43"


    It's been my practice to buy throughout the year when I see one I like and save them for my holidays. I now have to make sure I wear them once in case they shrink.


    Anyone else noticed this?
    Originally posted by Zandoni
    Yes! As a taller person, Iíve been buying M&S ďbig and tallĒ tee-shirts so that they stay tucked in when wearing them as a vest. However, after first 40 degree wash, they shrunk by two inches in length, completely negating the ďtallĒ bit... And so back they went.

    FYI - the best Iíve found are Hanes beefy-t tall shirts. Better quality than M&S and donít shrink. Can be a bit tricky to get in the U.K. (try Amazon), so I tend to stock up when Iím working in the US.
    • SevenOfNine
    • By SevenOfNine 11th Jul 18, 8:20 AM
    • 1,388 Posts
    • 1,389 Thanks
    SevenOfNine
    I've just compared a newish "M&S Man" brand with an older "M&S Blue Harbour" brand, and the new one is about an inch shorter.
    Originally posted by jack_pott
    I bought a pair of ladies cargo trousers (ordered on-line), excellent & true to size so I did a 4* review on M&S site. Even after washing they didn't shrink in any direction.

    2 weeks later I ordered exactly the same style in a different colour...Ö..too small, by a whole size! Identical product code, both pairs made in same country (India).

    So I ordered the next size up, not really surprised to find they fit EXACTLY the same as the ones I own in the next size down. Phoned to discuss this with customer service, their response being "we welcome feedback", in store the response was "to the manufacturers the sizing is just a number".

    No wonder M&S is closing stores all over the place.
    Seen it all, done it all, can't remember most of it.
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