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  • FIRST POST
    • grumpygit
    • By grumpygit 7th Jul 18, 9:43 PM
    • 16Posts
    • 23Thanks
    grumpygit
    Landlord applying for injunction.
    • #1
    • 7th Jul 18, 9:43 PM
    Landlord applying for injunction. 7th Jul 18 at 9:43 PM
    Hi.
    I rent from a housing association and have never had any other problems and always been in advance with the rent.
    I was due for an annual gas inspection but the engineer turned up for the first visit without any notice. Normally we would get a letter giving us an appointment.
    My wife was at home alone and because we weren't expecting anyone, she refused him entry,as I have told her to do.
    We then contacted the contractors office to arrange another visit.
    When the engineer came for the second visit my wife was hanging out the washing so missed what must have been a very quiet knock on the door as my daughter, who was upstairs didn't hear either.
    Once again, as soon as my wife found the missed appointment card she called them to rearrange.
    The third attempt was arranged for the engineer to visit between 8am and 1pm
    a few days later.
    At 12.30 we got a call from his office to say he was running very late.
    As they could not give me a time and we had other commitments, I told them that we would have to reschedule. The engineer then visited anyway after we had gone out and left another missed appointment card.
    Again we contacted them to arrange another appointment.
    On the 4th attempt the inspection was completed.
    Just after the engineer left we received a solicitors letter stating that they had been instructed to start proceeding against us for not allowing access and that we needed to contact the housing association.
    My wife contacted them to explain what had happened and that the gas check had now been completed. They said that they would update their records.

    This morning we have received court paperwork for the application for an injunction and claim for costs.
    Attached to the paperwork are 3 letters from the contractor and one from the solicitor that we are supposed to have received.
    We only ever had one letter relating to the 2nd visit and the solicitors letter.
    Any advice on how to sort this out.
    I haven't been able to contact any of the involved parties as they font work weekends.
    Thanks.
Page 2
    • Smodlet
    • By Smodlet 8th Jul 18, 11:27 AM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    Maybe rather than instructing your wife on what to do, you should educate her to take control herself and know how to manage situations like these.
    Originally posted by iammumtoone
    You don't know Mrs. GG's situation. There may be perfectly valid reasons why she should not admit men she does not know unless Mr. GG is there.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • grumpygit
    • By grumpygit 8th Jul 18, 2:36 PM
    • 16 Posts
    • 23 Thanks
    grumpygit
    I have drafted a letter outlining the problems and explaining that I dispute their claim as I believe I made reasonable effort to allow access and the work is now completed and asking them to withdraw the claim and acknowledge in writing that they have done so.

    I will deliver by hand to the HA office first thing Monday morning and request a receipt for the letter.

    If I don't hear anything I a few days I will call them to find out what is happening and seek legal advice.

    I have always told my wife and children that if anyone wants to access our home then they should notify us in advance.
    This is for security purposes not because of my rights as a tenant.

    I regularly deal with crime scenes and have seen first hand what can happen when people let strangers, who are not who they say they are, into their home.

    Thanks for all your help.
    • Smodlet
    • By Smodlet 8th Jul 18, 2:44 PM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    It may or may not be a good idea to include your experience of crime scenes in the letter. I don't know.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • grumpygit
    • By grumpygit 8th Jul 18, 2:49 PM
    • 16 Posts
    • 23 Thanks
    grumpygit
    It may or may not be a good idea to include your experience of crime scenes in the letter. I don't know.
    Originally posted by Smodlet
    I haven't mentioned my job in the letter. I just mentioned in my post to explain my concerns about letting strangers into my home.
    My experience of crime scenes has opened my eyes to a great deal of things.
    • Smodlet
    • By Smodlet 8th Jul 18, 3:29 PM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    I think it is always better to be safe than sorry. If you make a mistake, you can always apologise for the inconvenience; there is no undoing what might happen if you let the wrong person in. I will not allow anyone I don't know in if my husband is not here unless either I am expecting them or they can prove who they are. I don't blame you in the slightest.

    Hope you get it all sorted out tomorrow.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • steampowered
    • By steampowered 8th Jul 18, 4:21 PM
    • 2,915 Posts
    • 2,894 Thanks
    steampowered
    As solicitors have been instructed and court proceedings commenced, all correspondence relating to legal proceedings should be directed to the solicitors. Not just directly to the landlord.

    Though I suppose you could send the same letter to both the solicitors and the landlord.

    You should write a letter setting out the full details, as you have done here.
    • iammumtoone
    • By iammumtoone 9th Jul 18, 7:25 AM
    • 5,769 Posts
    • 11,628 Thanks
    iammumtoone
    I think it is always better to be safe than sorry. If you make a mistake, you can always apologise for the inconvenience; there is no undoing what might happen if you let the wrong person in. I will not allow anyone I don't know in if my husband is not here unless either I am expecting them or they can prove who they are. I don't blame you in the slightest.

    Hope you get it all sorted out tomorrow.
    Originally posted by Smodlet

    This is the point. They would have been able to prove who they were no attempt was made to try to check clarify/this.


    Of course if someone can't prove who they are you don't let them in (regardless if your husband is at home or not). I don't think anyone on this thread is suggesting you do. Just that this could have been avoided if the right questions/checks were done in the first instance.
    • grumpygit
    • By grumpygit 10th Jul 18, 1:28 AM
    • 16 Posts
    • 23 Thanks
    grumpygit
    This is the point. They would have been able to prove who they were no attempt was made to try to check clarify/this.


    Of course if someone can't prove who they are you don't let them in (regardless if your husband is at home or not). I don't think anyone on this thread is suggesting you do. Just that this could have been avoided if the right questions/checks were done in the first instance.
    Originally posted by iammumtoone
    It could have also been avoided if the contractor had notified us in advance as they are supposed to and as they have always done in the past.
    The engineer said that there was no problem rescheduling and that's what we did.
    I think the problem is with the contractors lack of communication. 2 of the 3 letters they say they sent were not received by us and I suspect they were never sent.
    Even the engineer commented that the letters often didn't get sent out.
    • westernpromise
    • By westernpromise 10th Jul 18, 9:20 AM
    • 4,263 Posts
    • 5,548 Thanks
    westernpromise
    They could have been asked to prove who they were, yes, but only after you've opened the door to them. What if they are not who they say they are?
    Buying a house, if you believe the market has a way to fall, or if you are paying sill asking prices ( like some sheeple ) or if you are buying in London, is now a massive financial gamble!!!!! - June 8, 2012 by TheCountOfNowhere
    • Lioness Twinkletoes
    • By Lioness Twinkletoes 10th Jul 18, 9:48 AM
    • 1,382 Posts
    • 4,866 Thanks
    Lioness Twinkletoes
    I was thinking if they're calling the HA to confirm they'd sent someone (rather than the company supposedly sending the gas engineer) then that could take a long time. Last time I called the council it took 40 minutes. Are HAs any quicker?
    Originally posted by Rosemary7391
    No. My LL is a HA and I am often waiting for 30+ mins for a call to be answered.

    My Housing Associations gas contractor went one step further with us - they cut off the gas supply! This was despite at least four calls explaining that we work full time and had no annual leave left and requesting a Saturday appointment. AND the service wasn't even due - let alone overdue. Despite the calls and requests for Saturday appointment and assurances that the 'service team' would call and make an appointment, a gas engineer attended on a cold Monday in March and capped the gas supply. We had no notice of the appointment, no card left and no notification on the meter. We thought there was a problem with the boiler and called out the emergency gas engineer (same company that had capped it - nice little earner for them) and got it uncapped the same night.

    One month later, following a formal complaint to the HA we had a profuse apology, an assurance that the issue would be raised with the gas company and 300 compensation. I also got my Saturday appointment for the gas service (engineer was on site for a mere 10 minutes - there is no way that was a full service - especially as he is supposed to check the smoke alarms as well)

    I appreciate the importance of the gas service and I am grateful that my HA takes their responsibilities seriously, but there is a way of doing things.
    • pimento
    • By pimento 10th Jul 18, 10:54 AM
    • 5,518 Posts
    • 7,153 Thanks
    pimento
    Does your wife always do as she's told?
    Originally posted by Red-Squirrel
    That's a bit unfair. I wouldn't let in a man with a clipboard unless I was expecting him, either. At the very least he'd be waiting outside while I checked with his office.

    https://www.utilitydive.com/news/11-things-criminals-do-when-they-pretend-to-be-utility-workers/112111/
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
    • Red-Squirrel
    • By Red-Squirrel 10th Jul 18, 11:22 AM
    • 3,606 Posts
    • 9,647 Thanks
    Red-Squirrel
    That's a bit unfair. I wouldn't let in a man with a clipboard unless I was expecting him, either. At the very least he'd be waiting outside while I checked with his office.
    Originally posted by pimento
    Neither would I, but it wouldn't be because I'd been told not to, I can think for myself an I'm sure the OP's wife is capable of that too!
    • pimento
    • By pimento 10th Jul 18, 12:01 PM
    • 5,518 Posts
    • 7,153 Thanks
    pimento
    Well maybe if my husband was a policeman or a scenes of crime officer and he had been party to stuff that wouldn't even occur to me, I'd take his advice.
    The OP didn't sound like he'd ordered his wife to stay in the house with all the mirrors covered.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
    • kay0601
    • By kay0601 10th Jul 18, 2:49 PM
    • 63 Posts
    • 74 Thanks
    kay0601
    I don't let anyone in that I'm not expecting regardless of if my partner is home. There's alsorts of dodgers going about!
    • grumpygit
    • By grumpygit 10th Jul 18, 6:11 PM
    • 16 Posts
    • 23 Thanks
    grumpygit
    Neither would I, but it wouldn't be because I'd been told not to, I can think for myself an I'm sure the OP's wife is capable of that too!
    Originally posted by Red-Squirrel
    Yes she can think for herself.

    When I said "as I have I told her to do" I meant as I have discussed with her.

    I would never order my wife to do anything.

    I may be brave but I am not suicidal.
    • Smodlet
    • By Smodlet 11th Jul 18, 5:16 PM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    So did you manage to resolve things, grumpygit?
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • grumpygit
    • By grumpygit 13th Jul 18, 7:03 AM
    • 16 Posts
    • 23 Thanks
    grumpygit
    They have told me verbally that they are going to withdraw the application. Just waiting for the written confirmation.
    Strange how they can get letters to me the next day when they want something but it's going to take 5 to 7 days for the withdrawal confirmation.
    I'll let you know if/when it turns up.
    • Smodlet
    • By Smodlet 13th Jul 18, 11:59 AM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    Thank you for sharing that. I think this thread might be very helpful to anyone else who finds themselves in your situation.

    Best wishes to you and Mrs. GG.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • dekaspace
    • By dekaspace 13th Jul 18, 12:53 PM
    • 4,706 Posts
    • 4,349 Thanks
    dekaspace
    Can't help on this but I had a new boiler installed last month, took 5 hours and 10 days later I got a letter stating it was time for my annual gas safety check, I phoned and they apologised and was told it was a error, got a missed call a few days later stating they wanted to confirm time of gas safety check, then day after I managed to get another call but answered and they apologised again and said admin error, then got another letter confirming date so had to make another call!


    Im with a council.
    • Smodlet
    • By Smodlet 13th Jul 18, 1:52 PM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    At least they care, dekaspace. It is a pity they also waste so much public money on these "admin errors" but what price a secure tenancy in this day and age, huh? Patience is a virtue and all that.

    Issuing court summonses or whatever is completely out of order in grumpygit's circumstances.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
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