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  • FIRST POST
    • gemma.c
    • By gemma.c 6th Jul 18, 7:06 PM
    • 3Posts
    • 0Thanks
    gemma.c
    Compensation for new build delays - have been told to think of a figure
    • #1
    • 6th Jul 18, 7:06 PM
    Compensation for new build delays - have been told to think of a figure 6th Jul 18 at 7:06 PM
    Hi,

    We completed on a new build property last Friday, but the property still isnít complete despite us having the keys. They put the wrong spec kitchen in so the kitchen needs pulling out and redoing, floor leveller hasnít been put down (our carpets are being fitted by an external fitter) and there are lots of other smaller jobs to be done. Lots of chipped and cracked fittings, pencil marks on walls, holes in the ceiling where they changed their minds about light fittings etc etc.

    We were only given our keys so that the developer met their end of year deadline, the house is in no state to move in to. They told us the whole of June that deadlines were very very tight and the builders were working through the night to get finished, but they never gave any indication the house wouldnít actually be ready. There were other couples there getting their keys at the same time as us, and they were ready to move in that day, only to be told erm no sorry your house isnít done. We were in a slightly Ďbetterí position, as our carpets werenít going to be fitted for another 18 days. This is because the site would only let our carpet fitter in the DAY BEFORE completion to measure up and we needed two weeks for our carpets to be delivered.

    However a week has now gone by and there has been absolutely zero progress on our house, and they now have 10 days to refit the kitchen and sort the flooring out, at a minimum, so we can move in on 16th July - as this is the last day we can stay in our current rented accommodation. I expected to see a decent amount of progress in this week.

    We have complained to the site, as well as head office (who rang me to see how we were settling in!) to say itís not good enough to hand keys over to a completely unfinished house and itís shocking that no progress has been made in a week. They even had the cheek to give us a welcome hamper when we picked up the keys but admitted we couldnít have our welcome information pack or our new home demonstration as the house wasnít ready. Our first mortgage payment comes out in a few days and the house is still a building site!

    My partner had taken an hour off work tonight to go down to the site for an update and to complain about the lack of progress this week but the sales girls werenít there, nor were any builders - turns out itís their end of year party tonight - nice for them!

    Anyway, he has rang the lady from head office again who was very apologetic and said we will be getting some monetary compensation for all of this hassle and did we have a figure in mind. My question is - has anyone got any idea what sort of figure we would be looking at? I should also add that my partner is having a knee operation two days after we will be moving in, which he already had to put back as we were originally told we would be moving in June, when the op was originally scheduled for. Obviously this is a lot more stress to deal with and it means he wonít be able to help me unpack and shift things/look after our toddler over the days after we move in.

    Any advice re compensation would be very much appreciated
Page 1
    • p00hsticks
    • By p00hsticks 6th Jul 18, 7:40 PM
    • 6,494 Posts
    • 7,024 Thanks
    p00hsticks
    • #2
    • 6th Jul 18, 7:40 PM
    • #2
    • 6th Jul 18, 7:40 PM
    I'd suggest an amount to cover an additional months rent, plus something to cover the cost of hiring a couple of people in to help with moving / unpacking and something on top as a goodwill gesture ?
    • sal_III
    • By sal_III 6th Jul 18, 7:53 PM
    • 653 Posts
    • 667 Thanks
    sal_III
    • #3
    • 6th Jul 18, 7:53 PM
    • #3
    • 6th Jul 18, 7:53 PM
    I'd suggest an amount to cover an additional months rent, plus something to cover the cost of hiring a couple of people in to help with moving / unpacking and something on top as a goodwill gesture ?
    Originally posted by p00hsticks
    ^This, on top of making good all current snags (a mild word for what you listed) in a timely manner.

    Also make sure to double check everything from electrics to bathroom seals, as obviously corners have been cut here and the holes and missing carpets are likely only the tip of the iceberg. So leave the door open for additional compensation for future failures on their part.
    • ThePants999
    • By ThePants999 6th Jul 18, 9:35 PM
    • 1,323 Posts
    • 1,724 Thanks
    ThePants999
    • #4
    • 6th Jul 18, 9:35 PM
    • #4
    • 6th Jul 18, 9:35 PM
    All of your costs of finding alternative accommodation until it's actually ready and the extra removals, plus your mortgage interest for the period between completion and then, plus a couple of hundred for the hassle.
    • Hoploz
    • By Hoploz 7th Jul 18, 3:35 PM
    • 3,842 Posts
    • 3,386 Thanks
    Hoploz
    • #5
    • 7th Jul 18, 3:35 PM
    • #5
    • 7th Jul 18, 3:35 PM
    APart from the money side already covered ... Is there somebody else moving in to your rental on the day you've said you'll move out? Just wondering whether you might be able to come to an arrangement with your landlord to stay an extra month?

    If you didn't leave on that date and just stayed, you couldn't be evicted then and there so if you're prepared to make yourself unpopular you could just sit tight till your house is ready.
    • AdrianC
    • By AdrianC 7th Jul 18, 5:02 PM
    • 19,139 Posts
    • 17,542 Thanks
    AdrianC
    • #6
    • 7th Jul 18, 5:02 PM
    • #6
    • 7th Jul 18, 5:02 PM
    APart from the money side already covered ... Is there somebody else moving in to your rental on the day you've said you'll move out? Just wondering whether you might be able to come to an arrangement with your landlord to stay an extra month?

    If you didn't leave on that date and just stayed, you couldn't be evicted then and there so if you're prepared to make yourself unpopular you could just sit tight till your house is ready.
    Originally posted by Hoploz
    ^ This.

    Just because your notice is up on 16th doesn't mean you MUST be out on that day. TALK TO YOUR LANDLORD NOW.

    Frankly, he's an idiot if he's got somebody planned to move in on 17th. He has no idea whether it'll be ready to move straight into, even if you do leave on 16th. On 17th, if you're still there, he can huff and chuff and moan and gripe all he wants, but the only practical step he can do is to start legal proceedings to regain possession - and they could take months. Sure, you'd be on the hook for the costs of those proceedings, but that's part of your claim against the developer of your new property.


    So talk to him - explain the situation, and how embarrassed and sorry you are, that you ARE willing to still pay the rent (which you'll be claiming off the developer), that you'll be there as little extra time as possible, and that you will keep him informed at every stage.


    If he's any sort of functioning human being, then this is no real skin off his nose, just a mild change to his plans. No reason not to be accommodating.


    But if he isn't, then sod 'im anyway.
    • deannatrois
    • By deannatrois 7th Jul 18, 5:20 PM
    • 5,704 Posts
    • 7,993 Thanks
    deannatrois
    • #7
    • 7th Jul 18, 5:20 PM
    • #7
    • 7th Jul 18, 5:20 PM
    If they gave notice, can't they be charged double rent?
    • ThePants999
    • By ThePants999 8th Jul 18, 5:25 PM
    • 1,323 Posts
    • 1,724 Thanks
    ThePants999
    • #8
    • 8th Jul 18, 5:25 PM
    • #8
    • 8th Jul 18, 5:25 PM
    If they gave notice, can't they be charged double rent?
    Originally posted by deannatrois
    Yes. Can still charge it all to the developer though
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