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    • mysteryminx
    • By mysteryminx 6th Jul 18, 3:34 PM
    • 1Posts
    • 0Thanks
    Go Out Doors - Faulty Tent - Returns policy
    • #1
    • 6th Jul 18, 3:34 PM
    Go Out Doors - Faulty Tent - Returns policy 6th Jul 18 at 3:34 PM
    Looking for some advice -
    Bought a new tent in April, went on holiday with it last week (July) - I know I should of got it out went it arrived to check it over, but I was naive plus don't own a garden etc

    A few of the windows were all done up twist and wonky, which struck me as odd, then on the outside where you peg in the poles, there was a big rip, plus there were a few small holes in the bedroom area

    Contacted Go Out Doors, who said that within 30 days they would offer a repair, refund or exchange, but due to this being after 30 days and before a year, I can only get a repair.

    This strikes me as a little unfair, as it arrived damaged, not like we damaged it etc

    Any advice if I can push for a full replacement, or because they state that in their policy, am I stuck with just a repair?

    Would it also be helpful to contact the manufacturers of the tent directly?
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    • marliepanda
    • By marliepanda 6th Jul 18, 3:49 PM
    • 6,896 Posts
    • 15,044 Thanks
    • #2
    • 6th Jul 18, 3:49 PM
    • #2
    • 6th Jul 18, 3:49 PM
    After 30 days they can choose the remedy, and a repair is indeed an option they can choose. You cannot push for a full replacement.

    You need to realise that GO only have your word that you opened it 2/3 months later to find this damage. You could have done it yourself.

    You can contact the manufacturer if you want, whether it would be helpful, I dont know.
    • bris
    • By bris 6th Jul 18, 10:13 PM
    • 8,474 Posts
    • 7,386 Thanks
    • #3
    • 6th Jul 18, 10:13 PM
    • #3
    • 6th Jul 18, 10:13 PM
    You have to see it from their POV, sell a tent at holiday time, get it returned when holiday is over, you can see where this is going.

    TBH repairing the tent is a good result, a rip and holes could just as easily be dismissed as user damage.
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