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  • FIRST POST
    • cdch9481
    • By cdch9481 6th Jul 18, 1:52 PM
    • 2Posts
    • 0Thanks
    cdch9481
    Money disappeared from bank account
    • #1
    • 6th Jul 18, 1:52 PM
    Money disappeared from bank account 6th Jul 18 at 1:52 PM
    I owe 180 to a loan company and decided to pay it off the night before. I noticed that the money had been taken from my account, however the company then emailed me to tell me that the payment had failed. A few hours later I received another email saying that the payment had failed again, and I noticed that another 180 had been taken from my account.

    The 360 has been taken from my account, however it is now showing up in my transactions. It's like the money has disappeared into thin air. I have emailed the company but they need proof that the money has been taken twice, however I cannot get this proof when my transactions are showing nothing. I have even checked my pending transactions and nothing is there, I am so confused
Page 1
    • CakeCrusader
    • By CakeCrusader 6th Jul 18, 1:55 PM
    • 428 Posts
    • 211 Thanks
    CakeCrusader
    • #2
    • 6th Jul 18, 1:55 PM
    • #2
    • 6th Jul 18, 1:55 PM
    Have you spoken to your bank?
    • soulsaver
    • By soulsaver 6th Jul 18, 2:36 PM
    • 1,751 Posts
    • 716 Thanks
    soulsaver
    • #3
    • 6th Jul 18, 2:36 PM
    • #3
    • 6th Jul 18, 2:36 PM
    I owe 180 to a loan company and decided to pay it off the night before. I noticed that the money had been taken from my account, however the company then emailed me to tell me that the payment had failed. A few hours later I received another email saying that the payment had failed again, and I noticed that another 180 had been taken from my account.

    The 360 has been taken from my account, however it is now showing up in my transactions. It's like the money has disappeared into thin air. I have emailed the company but they need proof that the money has been taken twice, however I cannot get this proof when my transactions are showing nothing. I have even checked my pending transactions and nothing is there, I am so confused
    Originally posted by cdch9481
    Yep.. Me too.
    • cdch9481
    • By cdch9481 6th Jul 18, 11:20 PM
    • 2 Posts
    • 0 Thanks
    cdch9481
    • #4
    • 6th Jul 18, 11:20 PM
    • #4
    • 6th Jul 18, 11:20 PM
    Did it get resolved?
    • DCFC79
    • By DCFC79 6th Jul 18, 11:31 PM
    • 32,116 Posts
    • 20,203 Thanks
    DCFC79
    • #5
    • 6th Jul 18, 11:31 PM
    • #5
    • 6th Jul 18, 11:31 PM
    Did it get resolved?
    Originally posted by cdch9481
    Did what get resolved ?

    Are you asking us if your issue has been resolved ?
    • seashore22
    • By seashore22 7th Jul 18, 7:33 AM
    • 1,110 Posts
    • 2,501 Thanks
    seashore22
    • #6
    • 7th Jul 18, 7:33 AM
    • #6
    • 7th Jul 18, 7:33 AM
    If your bank account balance is down by 360 there must be a transaction there somewhere.

    Do you use online banking? How do you know that 2 transactions of 180 have taken place?
    • nyermen
    • By nyermen 7th Jul 18, 8:15 AM
    • 181 Posts
    • 135 Thanks
    nyermen
    • #7
    • 7th Jul 18, 8:15 AM
    • #7
    • 7th Jul 18, 8:15 AM
    however it is now showing up in my transactions
    do you mean now or not? If now, then clearly they've taken the money twice, and this is provable.
    If you mean not - then it sounds like the company has reserved the money, but it hasn't cleared. In the next X days (X depending on the bank), this money will either release (be available again) or will be debited (and entries will appear).

    I would suggest if it's the second situation, that the loan company has an issue with their payments system - it's successfully reserving, but then not completing the payment, which is more likely their end than your bank. As a warning - releasing can take up to a month (in the case of HSBC, thats how long I waited on a credit card for a failed payment), so don't keep trying, or your available balance will keep dropping.
    Peter

    Debt free - finally finished paying off 20k + Interest.
    • agrinnall
    • By agrinnall 7th Jul 18, 11:45 AM
    • 20,458 Posts
    • 16,246 Thanks
    agrinnall
    • #8
    • 7th Jul 18, 11:45 AM
    • #8
    • 7th Jul 18, 11:45 AM
    Did what get resolved ?

    Are you asking us if your issue has been resolved ?
    Originally posted by DCFC79

    I suspect that the OP thinks soulsaver's response meant they had the same issue - even more confusion!
    • DCFC79
    • By DCFC79 7th Jul 18, 5:13 PM
    • 32,116 Posts
    • 20,203 Thanks
    DCFC79
    • #9
    • 7th Jul 18, 5:13 PM
    • #9
    • 7th Jul 18, 5:13 PM
    I suspect that the OP thinks soulsaver's response meant they had the same issue - even more confusion!
    Originally posted by agrinnall

    Yes I saw that and thought the same, the bit in bold didn't give it away though.
    • Westie983
    • By Westie983 7th Jul 18, 7:19 PM
    • 4,425 Posts
    • 14,963 Thanks
    Westie983
    Hi,

    can I just ask some questions so I can try and help you.

    1. Is the payments showing in your pending transactions?
    2. If not - has your available balance gone down?
    3. Is it showing in the transactions on your bank statement?
    4. If so is it showing two payments have been taken?

    If the payment has failed but your available balance is reduced then you will find it returns to your balance within 5 - 7 working days, and you can make other arrangements to pay.

    If the payment is showing twice in your statement then you will need to contact the loan company, but if you have issues with this contact your bank and they will put you on the phone to the debit card disputes team and they will try and help.

    Westie983
    Save 12k in 2018 #10 Total (25,000)+11,000/12,000 = 91.66%
    Sealed Pot Challenge ~ 11 #97 Total (410) + 40/500 = 8.00% ( x 11)
    Xmas 2018 1 a Day #2 Total 62.59/365 = 17.14%
    Virtual Sealed Pot #1 Total 1000/1000 = 100.00%
    2 Savers Club 2018 #16 Total (1500)+-480/2000 = 51.00%

    Total 13,122.59/15,865 = 82.71%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
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