Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • trinidadone
    • By trinidadone 6th Jul 18, 12:57 PM
    • 3,072Posts
    • 1,137Thanks
    trinidadone
    Shawbook Bank - Great rate, but not on customer service
    • #1
    • 6th Jul 18, 12:57 PM
    Shawbook Bank - Great rate, but not on customer service 6th Jul 18 at 12:57 PM
    I have transferred my ISA with them a few weeks back, They have high rates at the moment, but dont seem to answer their calls quickly enough.

    I made my first transfer today at 12:30am, the adviser told me they are not part of the faster deposit service. so not sure if the payment has gone through. Told to simply log on later or on Monday
    Trinidad - The hottest place to go
Page 1
    • Paul_DNAP
    • By Paul_DNAP 6th Jul 18, 1:31 PM
    • 256 Posts
    • 324 Thanks
    Paul_DNAP
    • #2
    • 6th Jul 18, 1:31 PM
    • #2
    • 6th Jul 18, 1:31 PM
    They told you they are not part of the faster deposit system, so waiting until Monday seems reasonable to me, not sure it is valid to call them out for bad service when they told you exactly what was happening.
    (Although I could be wrong, I often am.)
    • trinidadone
    • By trinidadone 6th Jul 18, 1:46 PM
    • 3,072 Posts
    • 1,137 Thanks
    trinidadone
    • #3
    • 6th Jul 18, 1:46 PM
    • #3
    • 6th Jul 18, 1:46 PM
    I forgot to mentioned, i contacted them twice by telephone, and they took ages to answer the telephone. i am already looking for a new provider. Do you think the payment from the original account could confirm if the payment has gone through? serves me right to not reading the endless T&C in place, tut tut
    Trinidad - The hottest place to go
    • Paul_DNAP
    • By Paul_DNAP 6th Jul 18, 2:15 PM
    • 256 Posts
    • 324 Thanks
    Paul_DNAP
    • #4
    • 6th Jul 18, 2:15 PM
    • #4
    • 6th Jul 18, 2:15 PM
    Good luck trying to find a bank who answer the phone on the first ring everytime.
    The original account will confirm that the payment has left, but you will need to wait for it to reach your Shawbrook to confirm it has arrived safely.
    Don't stress on it, enjoy your weekend, log in or phone on Monday afternoon and see what the situation is then.
    (Although I could be wrong, I often am.)
    • trinidadone
    • By trinidadone 7th Jul 18, 12:08 AM
    • 3,072 Posts
    • 1,137 Thanks
    trinidadone
    • #5
    • 7th Jul 18, 12:08 AM
    • #5
    • 7th Jul 18, 12:08 AM
    Good luck trying to find a bank who answer the phone on the first ring everytime.
    The original account will confirm that the payment has left, but you will need to wait for it to reach your Shawbrook to confirm it has arrived safely.
    Don't stress on it, enjoy your weekend, log in or phone on Monday afternoon and see what the situation is then.
    Originally posted by Paul_DNAP
    I am not trying to find a bank to answer the first ring, as mentioned above, i do not want to be hanging on the phone listening to endless rubbish in my ear.

    Yeah, already know the money has left the original account, so not learned nothing there. Again, as mentioned above, it an urgency to know the money has arrived safely.

    It is something i am "stress" about, because it is quite a lot of money for me, but i have checked back on the account, and i now see it is showing so no need to log onto the account on Monday, especially Monday afternoon.
    Trinidad - The hottest place to go
    • george4064
    • By george4064 8th Jul 18, 8:01 PM
    • 1,019 Posts
    • 1,071 Thanks
    george4064
    • #6
    • 8th Jul 18, 8:01 PM
    • #6
    • 8th Jul 18, 8:01 PM
    I recently made a chunky ISA transfer into a Shawbrook Cash ISA and it went through quickly and smoothly.

    If I needed to ask a question I would use their secure message system, worked fine for me.
    "If you arenít willing to own a stock for ten years, donít even think about owning it for ten minutesĒ Warren Buffett

    Save £12k in 2016 - #045 £10,358.81/£12,000 (86%)
    Save £12k in 2017 - #003 £12,427.51/£12,000 (104%)
    Save £12k in 2018 - #004 £4,457.62/£12,000 (37%)
    • No_Name
    • By No_Name 9th Jul 18, 12:36 PM
    • 102 Posts
    • 2 Thanks
    No_Name
    • #7
    • 9th Jul 18, 12:36 PM
    • #7
    • 9th Jul 18, 12:36 PM
    I'm thinking of transfer my ISA to Shawbrook and am an existing customer.


    How long should I expect it to take if I applied later tonight / tomorrow morning?
    • SallySunshine
    • By SallySunshine 9th Jul 18, 8:52 PM
    • 674 Posts
    • 237 Thanks
    SallySunshine
    • #8
    • 9th Jul 18, 8:52 PM
    • #8
    • 9th Jul 18, 8:52 PM
    It is your ISA provider now that takes time to transfer not the new provider.
    Give yours a ring and ask.
    I transferred to Shawbrook from Coventry and it took less than a week, very pleased with both providers
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,851Posts Today

8,120Users online

Martin's Twitter