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  • FIRST POST
    • Jodtaylorrr
    • By Jodtaylorrr 6th Jul 18, 11:20 AM
    • 6Posts
    • 0Thanks
    Jodtaylorrr
    Bought some shoes and they cut my feet after 30 mins of wearing them
    • #1
    • 6th Jul 18, 11:20 AM
    Bought some shoes and they cut my feet after 30 mins of wearing them 6th Jul 18 at 11:20 AM
    Hi all!

    I bought some new shoes from Linzi & they fit me fine... after 30 mins of wearing them to a christening they cut my feet so bad I had to walk back to the car with no shoes on. I emailed Linzi and they have said they donít give refunds. I sent the shoe back for inspection and they said thereís nothing faulty with them and have returned them to store. These have now scared my feet... how can I claim my money back? They arenít just blistered they re cut (not sure how to upload an image on here)
Page 2
    • Savvy_Sue
    • By Savvy_Sue 8th Jul 18, 4:40 PM
    • 38,721 Posts
    • 35,514 Thanks
    Savvy_Sue
    What shop allows you to use them for 14 days and will give a refund? They cant sell them if theyve been used outside, and walking round the house proves nothing!
    Originally posted by roddydogs
    Could you post which stores have this policy.

    I know Clarkís will exchange/ maybe refund if only worn at home briefly, not sure if they allow 14 days wear though
    Originally posted by photome
    I can't give policies for shoes bought in store without going and trying a few pairs on, which in this heat I'm afraid I'm not prepared to do, but eg TK Maxx, Hotter, Clarks, Skechers - frankly, anywhere I buy shoes from, I ask about the time limit for returns if I only wear the shoes at home.

    While I'm pottering around the house, washing up / making tea / sorting out laundry etc I can check whether the shoes still feel comfortable. If I'm in any doubt, they go back.

    If they're OK with that kind of use, I take them into work and wear them in the office for a day or so. I change when I arrive and before I leave the office to go home. If the shoes still feel comfortable, I keep them. If I'm in any doubt, they go back.

    I never wear them without socks at this point, obviously.

    I have 'difficult' feet, and something can feel OK in the shop but start to pinch / rub soon after. If a retailer expects me to make my final decision in store, with no possibility of returns, I won't buy there.

    TBH it takes me a long time to buy shoes because so many pairs don't even feel comfortable in the shop.
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats 2 balaclavas for seamen, 1 balaclava for myself ...
    Current projects: Poppies, mohair cardigan pattern arrived and going strong!
    • photome
    • By photome 8th Jul 18, 4:49 PM
    • 13,259 Posts
    • 8,793 Thanks
    photome
    I can't give policies for shoes bought in store without going and trying a few pairs on, which in this heat I'm afraid I'm not prepared to do, but eg TK Maxx, Hotter, Clarks, Skechers - frankly, anywhere I buy shoes from, I ask about the time limit for returns if I only wear the shoes at home.

    While I'm pottering around the house, washing up / making tea / sorting out laundry etc I can check whether the shoes still feel comfortable. If I'm in any doubt, they go back.

    If they're OK with that kind of use, I take them into work and wear them in the office for a day or so. I change when I arrive and before I leave the office to go home. If the shoes still feel comfortable, I keep them. If I'm in any doubt, they go back.

    I never wear them without socks at this point, obviously.

    I have 'difficult' feet, and something can feel OK in the shop but start to pinch / rub soon after. If a retailer expects me to make my final decision in store, with no possibility of returns, I won't buy there.


    TBH it takes me a long time to buy shoes because so many pairs don't even feel comfortable in the shop.
    Originally posted by Savvy_Sue
    It also take me a long time as I wear custom made orthotics which wont even fit in many shoes, thats why I asked.

    I was only aware that Clarks would refund/exchange.

    Other than ECCO and Clark;s I have never found any shoes that fit and are comfortable and even then its hard

    I didnt expect you to go and try a few pairs on and ask about their policy, I assume you knew as that is what you posted
    Last edited by photome; 08-07-2018 at 4:53 PM.
    • Savvy_Sue
    • By Savvy_Sue 8th Jul 18, 5:04 PM
    • 38,721 Posts
    • 35,514 Thanks
    Savvy_Sue
    I didnt expect you to go and try a few pairs on and ask about their policy, I assume you knew as that is what you posted
    Originally posted by photome
    Sorry, I wasn't being snippy. I did try to check returns policies but quickly realised they referred to online purchases, where the rules are different anyway.

    have you tried Cosyfeet? I know they're meant to be good for 'difficult' feet. In my clicking I also found this lot, who say they should be available in shops. I haven't used either so no idea if they'd be helpful or not.
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats 2 balaclavas for seamen, 1 balaclava for myself ...
    Current projects: Poppies, mohair cardigan pattern arrived and going strong!
    • McKneff
    • By McKneff 8th Jul 18, 5:15 PM
    • 36,059 Posts
    • 46,478 Thanks
    McKneff
    Marks & Spencer sell lovely soft learher boots and shoes.
    Expensive but they fit wrll and last
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • rhinestonemaiden
    • By rhinestonemaiden 9th Jul 18, 10:50 AM
    • 73 Posts
    • 37 Thanks
    rhinestonemaiden
    Well these Linzi people are a right shower aren't they? They at least deserve a few poor reviews on some websites. Customer service is provided to smooth over problems customers have with their purchases and provide replacements and refunds where justified. This company has a negative sign up saying no refunds but statutory rights still apply. That is an oxymoronic statement with the emphasis on "moronic". The law requires refunds where goods are not fit for purpose, Linzi has no choice in the matter!

    Forgetting about this uncustomer friendly company for a minute, shoes tried on in a shop may not at the time show an inherent fault. There will be a technical reason why they were uncomfortable, they may well be uncomfortable for anyone to wear. One thing is certain, they were not the wrong size as they fitted the customer.

    Yes they are cheap shoes, but that in itself does not give a retailer the right to sell uncomfortable shoes with a poor design!

    I would complain to Head Office Executive Complaints. Most big retailers have a separate High Level Complaints or Executive Complaints Team and they are usually intelligent people and much better to deal with. Tell them the story of the treatment you got further down the chain, in writing. And ask for a refund plus compensation for the cut to your foot, pain and your wasted time. I hope you took a photo of the cut. If there is blood in the shoe, take a photo of that too and send to Head Office.
    • LilElvis
    • By LilElvis 9th Jul 18, 12:59 PM
    • 3,680 Posts
    • 10,036 Thanks
    LilElvis
    Well these Linzi people are a right shower aren't they? They at least deserve a few poor reviews on some websites. Customer service is provided to smooth over problems customers have with their purchases and provide replacements and refunds where justified. This company has a negative sign up saying no refunds but statutory rights still apply. That is an oxymoronic statement with the emphasis on "moronic". The law requires refunds where goods are not fit for purpose, Linzi has no choice in the matter!

    Forgetting about this uncustomer friendly company for a minute, shoes tried on in a shop may not at the time show an inherent fault. There will be a technical reason why they were uncomfortable, they may well be uncomfortable for anyone to wear. One thing is certain, they were not the wrong size as they fitted the customer.

    Yes they are cheap shoes, but that in itself does not give a retailer the right to sell uncomfortable shoes with a poor design!

    I would complain to Head Office Executive Complaints. Most big retailers have a separate High Level Complaints or Executive Complaints Team and they are usually intelligent people and much better to deal with. Tell them the story of the treatment you got further down the chain, in writing. And ask for a refund plus compensation for the cut to your foot, pain and your wasted time. I hope you took a photo of the cut. If there is blood in the shoe, take a photo of that too and send to Head Office.
    Originally posted by rhinestonemaiden
    The shoes are fit for purpose - they can be worn on someone's feet. There's nothing to suggest that they are faulty, in fact they went to the trouble of sending them off for inspection. Cheap, synthetic shoes are far more likely to rub, blister and cut your feet as they don't have the natural stretch of leather, especially when worn for prolonged periods when your feet swell. Maybe their customer service could have been friendlier but they haven't done anything wrong in this case, and if their designs were so universally "faulty" then they would have gone out of business by now as customers voted with their feet. I've never worn cheap, synthetic shoes in my life - which is why I very seldom get blisters and my feet are corn and bunion free.
    • SuperHan
    • By SuperHan 10th Jul 18, 3:53 PM
    • 2,088 Posts
    • 1,241 Thanks
    SuperHan

    Forgetting about this uncustomer friendly company for a minute, shoes tried on in a shop may not at the time show an inherent fault. There will be a technical reason why they were uncomfortable, they may well be uncomfortable for anyone to wear. One thing is certain, they were not the wrong size as they fitted the customer.

    Yes they are cheap shoes, but that in itself does not give a retailer the right to sell uncomfortable shoes with a poor design!
    Originally posted by rhinestonemaiden

    I'm yet to find a pair of high heels I can wear for any length of time and that I find comfortable. I've worn shoes from £10 to > £100, leather, canvas, open toe... They all hurt as I find it uncomfortable to bear all my weight on the balls of my feet for hours on end and I often get blisters. I think a significant proportion of people who wear high heels would also agree with me.


    That doesn't make every pair of high heels faulty though...
    • marliepanda
    • By marliepanda 10th Jul 18, 4:06 PM
    • 6,078 Posts
    • 12,919 Thanks
    marliepanda
    Just ignore Rhinestonemaiden, everything that is typed by them is incorrect and misleading.
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