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  • FIRST POST
    • rkelly
    • By rkelly 5th Jul 18, 10:10 PM
    • 11Posts
    • 2Thanks
    rkelly
    Raisin.co.uk are a disgrace
    • #1
    • 5th Jul 18, 10:10 PM
    Raisin.co.uk are a disgrace 5th Jul 18 at 10:10 PM
    Anyone else waiting for the so-called 50 bonus which was promised for the Raisin UK offering 2% AER on 12 month fixed

    I've emailed them three times now and not a single reply. I've had that automated reply which says they will respond in 48 hours, but nothing.


    Did moneysavingexpert vet them before recommending? Raisin customer support is non existent and the bonus feels like a scam.


    Anyone else in the same boat? Raisin deserve to be named and shamed.
Page 1
    • Zanderman
    • By Zanderman 5th Jul 18, 10:20 PM
    • 1,802 Posts
    • 4,457 Thanks
    Zanderman
    • #2
    • 5th Jul 18, 10:20 PM
    • #2
    • 5th Jul 18, 10:20 PM
    You seem remarkably impatient!

    Bonuses aren't necessarily due yet, they were promised within 60 days - which cannot be up yet as the offer only started last month. So they've done nothing wrong at all. And they are not 'a disgrace'.

    Their bonus page (https://www.raisin.co.uk/bonus) announced, just this week, that bonus payments are beginning to be paid.

    The wording says

    Launch bonus payment update
    We're pleased to announce that we are in the process of sending out May and June's launch bonus payments. If you funded a savings product with us for the first time and requested your bonus before the end of June, provided that you met our eligibility requirements, you should receive your 50 cash launch bonus soon.

    If you sent an email requesting your bonus in July, your bonus request is unlikely to be processed until August.
    I assume you've actually sent them the right email in the format they suggest? Which was:

    To receive your bonus, you just need to send an email from the email address you registered with, containing the account holder's name(s) with "Launch bonus" as the subject to bonus@raisin.co.uk, within 30 days of you funding your first fixed term deposit Once we receive your email, the 50 cash launch bonus will be credited to your nominated UK account within 60 days of you successfully funding your savings product.
    (if you haven't done this, in that format, do so soon!!)
    Last edited by Zanderman; 05-07-2018 at 10:22 PM. Reason: added last line
    • rkelly
    • By rkelly 5th Jul 18, 10:25 PM
    • 11 Posts
    • 2 Thanks
    rkelly
    • #3
    • 5th Jul 18, 10:25 PM
    • #3
    • 5th Jul 18, 10:25 PM
    Yes, i sent the email (3 times in fact) in the correct format and got the automated response


    The point is, if you bothered to read my post, is that they say that they will respond within 48 hours to emails.... and they don't. In fact they don't respond in any timeframe.


    So i stand by my post, Raisin are a disgrace.
    Putting up an amateur hour update on their website is hardly an endorsement for this mickey mouse outfit...




    You seem remarkably impatient!

    Bonuses aren't necessarily due yet, they were promised within 60 days - which cannot be up yet as the offer only started last month. So they've done nothing wrong at all. And they are not 'a disgrace'.

    Their bonus page announced, just this week, that bonus payments are beginning to be paid.

    The wording says



    I assume you've actually sent them the right email in the format they suggest? Which was:
    Originally posted by Zanderman
    • Gary_Dexter
    • By Gary_Dexter 5th Jul 18, 10:39 PM
    • 2,132 Posts
    • 1,189 Thanks
    Gary_Dexter
    • #4
    • 5th Jul 18, 10:39 PM
    • #4
    • 5th Jul 18, 10:39 PM
    Or you could just wait?
    • Zanderman
    • By Zanderman 5th Jul 18, 10:42 PM
    • 1,802 Posts
    • 4,457 Thanks
    Zanderman
    • #5
    • 5th Jul 18, 10:42 PM
    • #5
    • 5th Jul 18, 10:42 PM
    Yes, i sent the email (3 times in fact) in the correct format and got the automated response

    The point is, if you bothered to read my post, is that they say that they will respond within 48 hours to emails.... and they don't. In fact they don't respond in any timeframe.

    So i stand by my post, Raisin are a disgrace.
    Putting up an amateur hour update on their website is hardly an endorsement for this mickey mouse outfit...
    Originally posted by rkelly
    You are right, their automated email does say they will respond in 48 hours. And no they haven't to me either. But I didn't mind that - I know they got the email (as they acknowledged it) and I know it was within the timescale. So I expect it to come good.

    Indeed they also say, in that response, that the email has been passed on to customer services and as their own website says quite clearly all you need to do is send the email and within 60 days you'll get the bonus, I see nothing to worry about.

    Their only error (that I can see) is them automatically including the stock phrase suggesting they'll respond in 48 hours - which is clumsy of them but hardly makes them a disgrace or a Mickey Mouse outfit. Certainly not in this context where the deadline is 60 days.

    If after 60 days, I don't get my bonus, I'd grumble.

    But now, after doing what they asked me to do and with more than half those 60 days yet to come I, and I suspect most other people, am happy to wait.
    • Rich2808
    • By Rich2808 5th Jul 18, 10:45 PM
    • 640 Posts
    • 488 Thanks
    Rich2808
    • #6
    • 5th Jul 18, 10:45 PM
    • #6
    • 5th Jul 18, 10:45 PM
    I would wait the stated 60 days.

    If they don't pay up by then feel free to call them a disgrace as they haven't complied with their own terms and conditions. Until then it a bit unfair to criticise them.
    • veryintrigued
    • By veryintrigued 6th Jul 18, 7:48 AM
    • 2,490 Posts
    • 1,982 Thanks
    veryintrigued
    • #7
    • 6th Jul 18, 7:48 AM
    • #7
    • 6th Jul 18, 7:48 AM
    Low level 'digrace tolerance'.
    • kazwookie
    • By kazwookie 6th Jul 18, 7:52 AM
    • 9,990 Posts
    • 124,538 Thanks
    kazwookie
    • #8
    • 6th Jul 18, 7:52 AM
    • #8
    • 6th Jul 18, 7:52 AM
    Anyone else waiting for the so-called 50 bonus which was promised for the Raisin UK offering 2% AER on 12 month fixed

    I've emailed them three times now and not a single reply. I've had that automated reply which says they will respond in 48 hours, but nothing.


    Did moneysavingexpert vet them before recommending? Raisin customer support is non existent and the bonus feels like a scam.


    Anyone else in the same boat? Raisin deserve to be named and shamed.
    Originally posted by rkelly
    MSE site, makes recommendations, they have no responsibility as to a company does or does not pay out on time for bonuses etc, you made a free chocie to go with this company, so wait the 60 days before kicking off.
    Sun, Sea
    Slinky start date 29.01.18 28 to go / -14 so far and counting!!
    • zx81
    • By zx81 6th Jul 18, 8:06 AM
    • 18,655 Posts
    • 19,923 Thanks
    zx81
    • #9
    • 6th Jul 18, 8:06 AM
    • #9
    • 6th Jul 18, 8:06 AM
    the bonus feels like a scam.
    Originally posted by rkelly
    Yes. That will be the explanation.

    It's a scam.

    For heaven's sake...
    • colsten
    • By colsten 6th Jul 18, 9:09 AM
    • 9,233 Posts
    • 8,083 Thanks
    colsten

    Did moneysavingexpert vet them before recommending?
    Originally posted by rkelly
    out of interest, where did "moneysavingexpert" recommend them?

    Raisin deserve to be named and shamed.
    Originally posted by rkelly
    The T&Cs are unambiguous regarding the bonus payment
    Once we receive your email, the 50 cash launch bonus will be credited to your nominated UK account within 60 days of you successfully funding your savings product
    Are you vying for 1st prize for ignoring the offer T&Cs?
    • OceanSound
    • By OceanSound 6th Jul 18, 9:11 AM
    • 375 Posts
    • 59 Thanks
    OceanSound
    Yes, i sent the email (3 times in fact) in the correct format and got the automated response
    The point is, if you bothered to read my post, is that they say that they will respond within 48 hours to emails.... and they don't. In fact they don't respond in any timeframe.
    So i stand by my post, Raisin are a disgrace.
    Putting up an amateur hour update on their website is hardly an endorsement for this mickey mouse outfit...
    Originally posted by rkelly
    ....I've emailed them three times now and not a single reply. I've had that automated reply which says they will respond in 48 hours, but nothing.
    Did moneysavingexpert vet them before recommending? Raisin customer support is non existent and the bonus feels like a scam.
    ....
    Originally posted by rkelly
    If they say they will reply within 48 hours and they don't, we do have some credibitity issues. What else will they say, and not DO.
    No!, you should't have to wait like some posters are saying.
    By the way, you can say a lot from the efficiency of customer services. That goes for pretty much any outfit, including this one.
    About MSE vetting. Forget it!. You will see many posts where MSE promoting certain products/services have been heavily criticized by people on here. I've personally found out the hard way, same as you have. Now, I research the product/service thoroughly elsewhere.
    • MABLE
    • By MABLE 6th Jul 18, 10:55 AM
    • 3,616 Posts
    • 1,891 Thanks
    MABLE
    Anyone else waiting for the so-called 50 bonus which was promised for the Raisin UK offering 2% AER on 12 month fixed

    I've emailed them three times now and not a single reply. I've had that automated reply which says they will respond in 48 hours, but nothing.


    Did moneysavingexpert vet them before recommending? Raisin customer support is non existent and the bonus feels like a scam.


    Anyone else in the same boat? Raisin deserve to be named and shamed.
    Originally posted by rkelly
    Just calm down and be patient. You can always phone them and yes they are very helpful.

    Also I was not aware this site did recommend them and I got the recommendation from Moneymail.
    Last edited by MABLE; 06-07-2018 at 11:00 AM.
    • ColdIron
    • By ColdIron 6th Jul 18, 11:06 AM
    • 4,586 Posts
    • 5,894 Thanks
    ColdIron
    Did moneysavingexpert vet them before recommending?
    Originally posted by rkelly
    A brief search shows no recommendations at all
    • OceanSound
    • By OceanSound 6th Jul 18, 12:35 PM
    • 375 Posts
    • 59 Thanks
    OceanSound
    It took me less than 2 minutes to find the MSE article....You are welcome.
    https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/#qa
    Gatehouse Bank* (formally Milestone savings) pays an expected 2% (min 1k) for one year. It has the the full UK 85,000 per person savings safety protection. Plus, if you apply via our link though Raisin - who manage the Gatehouse application process - you can get a 50 bonus if you're new to Raisin.
    Note that it has an asterisk next to the GateHouse Bank link.
    • OceanSound
    • By OceanSound 6th Jul 18, 12:48 PM
    • 375 Posts
    • 59 Thanks
    OceanSound
    Anyone interested on how MSE is funded should have a read of this:
    https://www.moneysavingexpert.com/site/moneysavingexpert-finance/

    Especially, the part where it says:
    Wherever we include an * link, there's a full explanation at the bottom of the page and an unaffiliated version of the same link, so you can check there's no difference.
    However, there is no unaffiliated version of the Gatehouse Bank link at the bottom.

    These ones do have:
    Post Office, Sainsbury's Bank, The AA, TSB Classic Plus
    Duplicate links of the * links above for the sake of transparency, but this version doesn't help MoneySavingExpert.com: , Post Office, Sainsbury's Bank, The AA, TSB Classic Plus
    • Zanderman
    • By Zanderman 6th Jul 18, 1:11 PM
    • 1,802 Posts
    • 4,457 Thanks
    Zanderman
    It took me less than 2 minutes to find the MSE article....You are welcome.
    https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/#qa

    Note that it has an asterisk next to the GateHouse Bank link.
    Originally posted by OceanSound
    Well, firstly, just because MSE list it doesn't actually mean they 'recommend' it.
    Secondly, the bonus is payable within 60 days - and no-one has had the 60 days yet, we're not even at 30, so what on earth is the problem?????
    • OceanSound
    • By OceanSound 6th Jul 18, 1:29 PM
    • 375 Posts
    • 59 Thanks
    OceanSound
    Well, firstly, just because MSE list it doesn't actually mean they 'recommend' it.
    Originally posted by Zanderman
    We can split hairs about the linguistics till the cows come home.
    Anyway, tell what you said to this chap:
    https://forums.moneysavingexpert.com/showthread.php?t=5848597&page=2#33
    who said to me:
    ....you still seem to be missing my point that it is irresponsible and inappropriate for MSE to be promoting the service.
    Re.:
    Secondly, the bonus is payable within 60 days - and no-one has had the 60 days yet, we're not even at 30, so what on earth is the problem?????
    See post #11 re. customer support above.
    Last edited by OceanSound; 06-07-2018 at 1:32 PM.
    • Zanderman
    • By Zanderman 6th Jul 18, 4:32 PM
    • 1,802 Posts
    • 4,457 Thanks
    Zanderman
    OceanSound: the 'chap' who said "....you still seem to be missing my point that it is irresponsible and inappropriate for MSE to be promoting the service." doesn't need a response. There is nothing wrong with the 'service' MSE were linking to - which was stated to be a bonus of 50 paid within 60 days. 60 days aren't up. So how can MSE's link to that offer be queried?

    As for the customer support issue - yes, they fail to reply to the bonus emails. Yes that's wrong wrt their statement of a reply within 48 hours. But does that matter? The bonus is payable with 60 days of deposition if you send them the email. Their auto-acknowledgement confirms that they have your email. Ergo, you have fulfilled your side of the bargain - and within 60 days they have to fulfill theirs. Yes it would be nice if they sent personal reply with 48 hours, yes it's clumsy of them to promise this but not do it, but hey, does it matter? The only thing that matters is that 60 days. Wait.

    .....I think I'll give up on this thread too... goes away scratching head wondering why he rises to these things...
    • colsten
    • By colsten 6th Jul 18, 4:42 PM
    • 9,233 Posts
    • 8,083 Thanks
    colsten
    Anyone interested on how MSE is funded should have a read of this:
    https://www.moneysavingexpert.com/site/moneysavingexpert-finance/

    Especially, the part where it says:
    Wherever we include an * link, there's a full explanation at the bottom of the page and an unaffiliated version of the same link, so you can check there's no difference.
    Originally posted by OceanSound
    You would make a "good" (!) politician, as you only quote what appears to be supporting your argument, and conveniently ignore what doesn't. Or are you trying to say that you never read this para (with my bolding):
    This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
    We can split hairs about the linguistics till the cows come home.
    Originally posted by OceanSound
    MSE doesn't recommend products, it simply lists products and offerings. It is your decision whether you want to purchase, and your responsibility to decide whether a given product/offer meets your needs, and whether you are satisfied with the T&Cs of the product/offer.

    Bottom line: take responsibility for your own actions. Be the grown-up that you want to be treated as, and don't blame others for your own mistakes.
    • MABLE
    • By MABLE 6th Jul 18, 6:41 PM
    • 3,616 Posts
    • 1,891 Thanks
    MABLE
    It took me less than 2 minutes to find the MSE article....You are welcome.
    https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/#qa

    Note that it has an asterisk next to the GateHouse Bank link.
    Originally posted by OceanSound
    I never said they did not but I was not aware of it as I got the recommendation from Money Mail!
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