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  • FIRST POST
    • Joyful
    • By Joyful 5th Jul 18, 4:32 PM
    • 2,245Posts
    • 1,166Thanks
    Joyful
    Roofing help in scotland
    • #1
    • 5th Jul 18, 4:32 PM
    Roofing help in scotland 5th Jul 18 at 4:32 PM
    Can anyone advise me please? Nine years ago I had my roof replaced. They used reconditioned grey slates for the front of my home and new ones for the back. They advised these would look better and last longer than Spanish slates. I went with this company as although they all came in at around 10,500 this one had a 10 year guarantee with the National roofbuilders Federation.

    The situation is over the last few months the slates have been sliding off. I can see 6 at the front and 1 at the back. They front ones are all white meaning the slates have deteriorated. I called the insurance and they advised to contact the roofer as they only get involved if the company is no longer trading!


    This is not the first time slates have come off as a couple of years ago I had a firm out. Unfortunately due to a burglary I cannot prove this. I called the Roofing firm that did the original job who advised 14 slates need replaced and I will have to pay for this as I have no proof my roof was checked every year. I only ever have called someone if a slate has come off! They now want to charge me over 200 and say they will monitor it for the next year.

    Is there anything I can do in this situation as feel I have been played?
    I am an employee of British Gas.The views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
Page 1
    • JJ Egan
    • By JJ Egan 5th Jul 18, 5:19 PM
    • 11,227 Posts
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    JJ Egan
    • #2
    • 5th Jul 18, 5:19 PM
    • #2
    • 5th Jul 18, 5:19 PM
    Check the T&C on the original warranty/insurance .
    As its a warranty/insurance they can put any restrictions they want on .
    Consumer regulations are different to a warranty but have a six year limit for you to take court action .
    • Joyful
    • By Joyful 5th Jul 18, 5:22 PM
    • 2,245 Posts
    • 1,166 Thanks
    Joyful
    • #3
    • 5th Jul 18, 5:22 PM
    • #3
    • 5th Jul 18, 5:22 PM
    They only say I have a duty of care. It's the roofing company that say I have to prove I had yearly checks as a duty of care? I have only ever got someone out when a slate fell off? Which interpretation of Duty of care is correct?
    I am an employee of British Gas.The views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
    • LilElvis
    • By LilElvis 5th Jul 18, 6:16 PM
    • 3,910 Posts
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    LilElvis
    • #4
    • 5th Jul 18, 6:16 PM
    • #4
    • 5th Jul 18, 6:16 PM
    Check the T&C on the original warranty/insurance .
    As its a warranty/insurance they can put any restrictions they want on .
    Consumer regulations are different to a warranty but have a six year limit for you to take court action .
    Originally posted by JJ Egan
    Isn't Scotland 5 years from discovery of fault?
    • Joyful
    • By Joyful 5th Jul 18, 6:18 PM
    • 2,245 Posts
    • 1,166 Thanks
    Joyful
    • #5
    • 5th Jul 18, 6:18 PM
    • #5
    • 5th Jul 18, 6:18 PM
    I was told they would last a lifetime which is why I took out the 10year warranty. All the roofers including this one only gave a 1 year warranty.
    I am an employee of British Gas.The views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
    • DoaM
    • By DoaM 5th Jul 18, 7:45 PM
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    DoaM
    • #6
    • 5th Jul 18, 7:45 PM
    • #6
    • 5th Jul 18, 7:45 PM
    You've had 9 years ... they're quoting 200 ... equivalent of 22.22 per year, less than 2 per month.

    A warranty is subject to the terms and conditions associated with it, so the devil is in the detail. There is one general principle though ... where a term is ambiguous and can be determined in different ways, the way that favours the consumer shall apply. Enforcing that though may be a different matter.
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    • unholyangel
    • By unholyangel 5th Jul 18, 7:59 PM
    • 12,997 Posts
    • 10,309 Thanks
    unholyangel
    • #7
    • 5th Jul 18, 7:59 PM
    • #7
    • 5th Jul 18, 7:59 PM
    Isn't Scotland 5 years from discovery of fault?
    Originally posted by LilElvis
    5 years from discovery basically, yes, although there is currently a bill to reform it due to some strange rulings from courts that went against whats been prescription policy for decades.

    The courts have been interpreting it as the date you were aware of the damage/loss. This proved impossible for some as who they had a claim against could only be known after years of inquiries/investigation once the prescription period was exceeded, so the reform introduces that they must be aware i) the loss/damage has occurred, ii) the loss/damage was caused by a persons act/omission and iii) the identity of that person, before the prescription period will begin running.

    Its not enacted as of yet though.
    Money doesn't solve poverty.....it creates it.
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