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    • MEfarm
    • By MEfarm 5th Jul 18, 1:17 PM
    • 1Posts
    • 1Thanks
    MEfarm
    The end of paper statements Natwest?
    • #1
    • 5th Jul 18, 1:17 PM
    The end of paper statements Natwest? 5th Jul 18 at 1:17 PM
    Today Natwest has emailed to say that it will be switching off my paper statements in August. I didn't ask them to do this nor do I want them to do it. A "webchat" confirmed my suspicions that there is no way to stop them doing this, though it "may be" possible to switch paper back on again, but only after the August switch off. They assure me that this is in my best interest, though how they can read my mind I do not know. Very angry and about to switch bank accounts for the first time in 50 years. They don't care.
Page 1
    • gingercordial
    • By gingercordial 5th Jul 18, 2:14 PM
    • 1,248 Posts
    • 1,317 Thanks
    gingercordial
    • #2
    • 5th Jul 18, 2:14 PM
    • #2
    • 5th Jul 18, 2:14 PM
    Today Natwest has emailed to say that it will be switching off my paper statements in August. I didn't ask them to do this nor do I want them to do it. A "webchat" confirmed my suspicions that there is no way to stop them doing this, though it "may be" possible to switch paper back on again, but only after the August switch off. They assure me that this is in my best interest, though how they can read my mind I do not know. Very angry and about to switch bank accounts for the first time in 50 years. They don't care.
    Originally posted by MEfarm
    I have also received this e-mail today and came here to see if anyone else has.

    I do not want to go paperless on my account. There are still plenty of occasions where somebody wants to see a non-internet statement as proof of ID and therefore I would like to keep this as an option. It is NOT in my best interests.

    In addition, and I accept this is for my own amusement, I have had this as my main bank account since 1985 and I have kept every statement from it in those little ringbinders they provide. It is silly but I like to have the record. I'm not a hoarder - I shred old statements from everything else!

    If there's any option at all to switch paper statements back on come 2 August I will be doing so.
    • Tallaght
    • By Tallaght 5th Jul 18, 2:21 PM
    • 740 Posts
    • 594 Thanks
    Tallaght
    • #3
    • 5th Jul 18, 2:21 PM
    • #3
    • 5th Jul 18, 2:21 PM
    Nat West have had a big surge in customers banking online which is closing a lot of branches around the UK.
    • ColdIron
    • By ColdIron 5th Jul 18, 2:59 PM
    • 4,812 Posts
    • 6,328 Thanks
    ColdIron
    • #4
    • 5th Jul 18, 2:59 PM
    • #4
    • 5th Jul 18, 2:59 PM
    NatWest have rarely offered any products worth having, it's one of the few banks I have never bothered with. If you end up switching they may have done you a favour
    • p00hsticks
    • By p00hsticks 5th Jul 18, 3:45 PM
    • 6,487 Posts
    • 7,020 Thanks
    p00hsticks
    • #5
    • 5th Jul 18, 3:45 PM
    • #5
    • 5th Jul 18, 3:45 PM
    I do not want to go paperless on my account. There are still plenty of occasions where somebody wants to see a non-internet statement as proof of ID and therefore I would like to keep this as an option.
    Originally posted by gingercordial

    Are they offering the option to provide paper statements on request to cater for such occasions ? I know Santander do if you go paperless - there is an online option to request that an up-to-date statement be mailed to you.
    • gingercordial
    • By gingercordial 5th Jul 18, 4:26 PM
    • 1,248 Posts
    • 1,317 Thanks
    gingercordial
    • #6
    • 5th Jul 18, 4:26 PM
    • #6
    • 5th Jul 18, 4:26 PM
    Are they offering the option to provide paper statements on request to cater for such occasions ? I know Santander do if you go paperless - there is an online option to request that an up-to-date statement be mailed to you.
    Originally posted by p00hsticks
    I can't see that function at the moment or any reference to it on their website. Maybe they will offer it after August? I would still rather have one to hand than have to wait for one to arrive.
    • Carrot007
    • By Carrot007 5th Jul 18, 4:30 PM
    • 1,716 Posts
    • 1,455 Thanks
    Carrot007
    • #7
    • 5th Jul 18, 4:30 PM
    • #7
    • 5th Jul 18, 4:30 PM
    There are still plenty of occasions where somebody wants to see a non-internet statement as proof of ID
    Originally posted by gingercordial

    Indeed, the sooner there are no paper statements the sooner this nonsence will stop.


    BTW I have never had an internet statement printed refused as this ID.
    • alanq
    • By alanq 5th Jul 18, 5:52 PM
    • 4,071 Posts
    • 2,663 Thanks
    alanq
    • #8
    • 5th Jul 18, 5:52 PM
    • #8
    • 5th Jul 18, 5:52 PM
    Are they offering the option to provide paper statements on request to cater for such occasions ?
    Originally posted by p00hsticks

    I raised this in a web chat and was told that this would be possible.
    • WillPS
    • By WillPS 6th Jul 18, 10:06 AM
    • 326 Posts
    • 155 Thanks
    WillPS
    • #9
    • 6th Jul 18, 10:06 AM
    • #9
    • 6th Jul 18, 10:06 AM
    NatWest have rarely offered any products worth having, it's one of the few banks I have never bothered with. If you end up switching they may have done you a favour
    Originally posted by ColdIron
    Speak for yourself. They have the most generous cashback current account (2% on most bills, including council tax) and the most generous cashback credit card which isn't an Amex (0.5% min back, 1% at supermarkets).
    • PeskyBlunder
    • By PeskyBlunder 10th Jul 18, 11:31 AM
    • 5 Posts
    • 2 Thanks
    PeskyBlunder
    I've just received a similar email from the RBS - I am furious and have made an official complaint. Even if it will be possible to switch paper statements back on after August their condescending email should be worded to point this out.
    • Zanderman
    • By Zanderman 10th Jul 18, 12:41 PM
    • 1,860 Posts
    • 4,563 Thanks
    Zanderman
    Personally I'm very happy NOT to get paper statements from NatWest. Having recently joined them I was astonished to find their statements are printed sideways on A5 paper with non-standard holes punched in them. Twice the number of sheets you'd get if it was A4 and can't file them without re-punching them. Every other bank I use has sensible formats for statements. Happy to never see NatWest ones again!
    • WillPS
    • By WillPS 10th Jul 18, 1:51 PM
    • 326 Posts
    • 155 Thanks
    WillPS
    Personally I'm very happy NOT to get paper statements from NatWest. Having recently joined them I was astonished to find their statements are printed sideways on A5 paper with non-standard holes punched in them. Twice the number of sheets you'd get if it was A4 and can't file them without re-punching them. Every other bank I use has sensible formats for statements. Happy to never see NatWest ones again!
    Originally posted by Zanderman
    They used to give out binders especially for their statements. I guess they don't do that any more...
    • JuicyJesus
    • By JuicyJesus 10th Jul 18, 2:17 PM
    • 3,338 Posts
    • 3,699 Thanks
    JuicyJesus
    This is a lovely breach of Treating Customers Fairly IMHO and I'm interested to see how it goes down when the first complaints start hitting FOS.
    urs sinserly,
    ~~joosy jeezus~~
    • SuperHan
    • By SuperHan 10th Jul 18, 5:24 PM
    • 2,119 Posts
    • 1,273 Thanks
    SuperHan

    BTW I have never had an internet statement printed refused as this ID.
    Originally posted by Carrot007

    I have. When I opened my M&S bank, they even rejected a statement posted to me by the bank as the account was called an "Internet Saver" and they would not accept anything with the word internet on it...
    • PeskyBlunder
    • By PeskyBlunder 10th Jul 18, 9:12 PM
    • 5 Posts
    • 2 Thanks
    PeskyBlunder
    Interestingly, both RBS and NatWest were both awarded the "Best Practice Mark of Distinction" by the Keep Me Posted campaign (no, I had not heard of this either) back in 2016. I can't post the link but submitting this to my learned friend, George Oogle, should point you in the right direction:


    "keep me posted" rbs
    • Tigsteroonie
    • By Tigsteroonie 10th Jul 18, 9:19 PM
    • 22,975 Posts
    • 57,597 Thanks
    Tigsteroonie
    I haven't received said email ... Every time I log into the internet banking it asks whether I want to switch to paperless, and I click the "No, retain printed statements" option ... I find them useful when ID is required - the old "provide a utilities bill" is no good when utility suppliers are online!
    Mrs Marleyboy

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    Proud Parents to an Au-some son
    • stclair
    • By stclair 11th Jul 18, 6:50 PM
    • 6,498 Posts
    • 3,443 Thanks
    stclair
    Personally I'm very happy NOT to get paper statements from NatWest. Having recently joined them I was astonished to find their statements are printed sideways on A5 paper with non-standard holes punched in them. Twice the number of sheets you'd get if it was A4 and can't file them without re-punching them. Every other bank I use has sensible formats for statements. Happy to never see NatWest ones again!
    Originally posted by Zanderman
    I get my statements on A4 paper.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
    • PeskyBlunder
    • By PeskyBlunder 12th Jul 18, 4:23 PM
    • 5 Posts
    • 2 Thanks
    PeskyBlunder
    My recommendation to anyone hoping to retain paper statements would be to make an official complaint mentioning the "Keep Me Posted" Mark of Distinction if need be. This seems to have worked for me.
    • stclair
    • By stclair 12th Jul 18, 5:46 PM
    • 6,498 Posts
    • 3,443 Thanks
    stclair
    My recommendation to anyone hoping to retain paper statements would be to make an official complaint mentioning the "Keep Me Posted" Mark of Distinction if need be. This seems to have worked for me.
    Originally posted by PeskyBlunder
    You can keep paper statements by turning them on when you're able to in August.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
    • ValiantSon
    • By ValiantSon 12th Jul 18, 6:40 PM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    I get my statements on A4 paper.
    Originally posted by stclair
    Really? How have you managed that? NatWest print their statements on non-standard paper that is roughly A5.
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