Ask Amazon to organise a courier to collect the item.

If Amazon won't send a courier to collect it, get a quote from https://www.parcelhero.com and look at the 'Economy Delivery' section. The cheapest price is likely to be with Hermes. They will collect from your home.

Careful not to select the 'Drop off services' as this will mean taking the parcel to a local drop-off point.

In fact I just went to organise a return to Amazon and 'Hermes pickup' is an option

Sorry, that's an alternative solution rather than advice on your rights. From a rights perspective I don't think they are required to come and collect the goods. It's your responsibility to get them back to the seller to get your refund.

Sorry but that is incorrect (as I understand things). If the goods don't conform to contract then it is the SELLER'S obligation to organise (if the consumer requires as such) and pay for the return of the goods.

OP - follow the advice in post #4 and see if Hermes pickup is an option for you.

I think most people here are assuming this is a purchase from amazon who will give you multiple options easily.


It sounds more like a third party. As such as long as they are paying for the return they can dictate how and going to a PO is reasonable. Your illness does not form part of the contract unless you made the seller aware and asked for different terms before purchasing (which I'm sure would have been rejected).


Do you not know anyone you can take it for you OP? Are they paying for the return?

As above. See the OP's first post: it's clearly an Amazon Marketplace purchase, so the return options are those offered by the retailer, not by Amazon.
OP needs to post the name of the supplier so we can check the return options to see if there is a pick up option.
Otherwise a service like Collect+ door to door might be cheapest-certainly less than the taxi fare.

Thanks for the advice. I looked up the link you gave and the cost would be about £4.00 and the seller has said they will only accept returns through the Post Office so won't refund the cost.

I rather suspected that I had no rights under the law for the goods to be collected but saying it is my responsibility to return them is throwing the onus on to me, the consumer when the fault lies with the seller.

What sort of consumer protection is that? Sorry, not getting at you personally just the situation!

Unfortunately when I went into the Return option on Amazon it said the goods weren't eligible for return due to the packaging, although I can't see why. That's when I contacted Amazon directly.

It looks as if my only route is if Amazon comes up with something otherwise I'm £25 out of pocket. Another of the many expenses involved in being disabled!

I have checked the seller's website and their returns policy is Post Office only otherwise they won't pay postage costs.

Right so you would be £4 'down' with a courier.

Unless you agreed at the time of entering the contract to return rejected goods then your only obligation is to make them available for collection & take reasonable care of them.

Even if you have agreed to return rejected goods, they're in breach of contract and therefore are liable for all reasonable costs incurred. If you did agree to return, remind them of this and whether they feel confident that a court would agree return courier costs were not reasonable.

If you haven't agree to return rejected goods then remind them that it is their responsibility to collect under the Consumer Rights Act.

What a lot of nonsense people have posted on here (apart from Ancientone and Lammy82)!
Ancientone's consumer rights totally protect him/her. Probably no other country in the world has as much consumer protection as the UK does! First off, these are not "rejected goods" so the law on those does not apply. These are wrongly delivered unsolicited goods. Ancientone is disabled, but even if he or she were not disabled, he/she would not have to do a thing, would not even have to wait for a free courier, just dispose of the goods as he/she wishes. Ancientone, what you do is demand that the supplier sends the correct goods to you asap, and ask for compensation for the inconvenience. I hope you paid by credit card as you can then go to your credit card provider and complain about the supplier to get your money back plus compensation for distress, time wasted and a refund of the £25 you spent. You can do all this without moving from your chair. Make sure everything is in writing, email or letter, do not speak on the phone while the dispute is ongoing, only speak after the dispute has been resolved in writing. Copy your emails to Amazon so that if the retailer does not behave, they will know and that retailer will not be trusted. It's the retailer's entire fault for sending the wrong item which was not ordered. Everything you write copy in to Amazon and your credit card/debit card provider.

Oh dear ... quoted for posterity.

I suggest you quietly bow out from this board as you clearly have no idea what you're talking about.

I would suspect that a returns policy requiring you to travel to a post office is actually a breach of the Equality Act, and in fact the retailer should be expected to take reasonable steps to accept returns from other couriers.

They do accept them,they dont however cover the costs.
I would query this given its a wrong item supplied order.

What is your obsession with unsolicited goods?

Thanks to all who have answered in the last few days. As has been pointed out these are not unsolicited goods, which gives me no right to keep them, but goods sent in error.


I emailed the supplier yesterday, using a very reasonable tone, and asking if they would cover the cost of my rerurning the goods by courier. They have replied today saying 'No'.


This is very unreasonable. They have sent me a Post Office label to reurn the goods and unless the Post Office is now providing a free service then they will have to pay when the label is used. The difference between that cost and the cost of a courier would be minimal and since the problem is of their making they should be prepared to cover the additional cost of £1 or so.


I have looked at the Consumer Rights Act Section 20 (8) and it says:


"Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, "


I consider my offer to return them by courier, arranged by me, is reasonable in the circumstances and I don''t believe the law allows a seller to dictate the method of return.


I will see what response I get ans if unsatisfactory I will takw it through Amazon's complaints service.