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  • FIRST POST
    • lewisdicks
    • By lewisdicks 3rd Jul 18, 5:43 PM
    • 1Posts
    • 0Thanks
    lewisdicks
    Ovo to Eon: smart meter issues
    • #1
    • 3rd Jul 18, 5:43 PM
    Ovo to Eon: smart meter issues 3rd Jul 18 at 5:43 PM
    Hello

    Wondering if someone could help: I've just switched from OVO to Eon as of yesterday. I've been trying to contact Eon as to how they can use my smart meter (which OVO have told me over the phone and online

    Eon have told me they are unable to use it as it is generation 1 and they "cannot get a signal to take meter readings, it's locked to OVO"

    Ovo have told me that 100% it should be possible as they had an EOn to OVO switch take place and were able to use the Eon smart meter.

    My question is: who is correct if I am receiving conflicting information and told to "complain to the other supplier"? Is there someone I can raise this issue with to get a definitive answer?

    Any help would be appreciated.
Page 1
  • E.ON Company Representative: Helena
    • #2
    • 4th Jul 18, 8:44 AM
    • #2
    • 4th Jul 18, 8:44 AM
    Morning lewisdicks and welcome to the forum.

    I'll try and clear this up for you.

    When you change supplier your smart meter will revert to being a normal meter, this means that you'll need to read this manually, Your In-Home Display will not show you your usage in pounds and pence, it’ll only show you the kilowatt-hours (kWh) used and the meter may not be able to report any alarms or alerts.

    This will be the case until the DCC (Data Communications Company) is in place. I don't have a current timeframe for this.

    Depending on the smart meter that you have will depend if it can be linked to the DCC when this available, or if you'll need a meter change to keep your meter smart when you change supplier in the future.

    We're currently starting to install SMETS2 meters (Smart Metering Equipment Specification) smart meters, which makes sure all customers have smart meters with the same features and benefits and, more importantly, can be communicated with by any supplier, allowing you to change supplier without losing any smart functionality.

    I hope this helps.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ogwellian
    • By ogwellian 6th Jul 18, 9:08 AM
    • 8 Posts
    • 2 Thanks
    ogwellian
    • #3
    • 6th Jul 18, 9:08 AM
    • #3
    • 6th Jul 18, 9:08 AM
    We were with OVO and had their smart meters fitted, but as we're Cheap Energy Club members and switch regularly, they've never worked with other suppliers.

    Total waste of money (we're all paying for them in our tariffs), for the short life they had.

    We're always being told to switch and at the same time being told to get smart meters.

    Won't bother again, until the unified ones are available.
    • Hengus
    • By Hengus 6th Jul 18, 9:39 AM
    • 6,587 Posts
    • 4,226 Thanks
    Hengus
    • #4
    • 6th Jul 18, 9:39 AM
    • #4
    • 6th Jul 18, 9:39 AM
    We were with OVO and had their smart meters fitted, but as we're Cheap Energy Club members and switch regularly, they've never worked with other suppliers.

    Total waste of money (we're all paying for them in our tariffs), for the short life they had.

    We're always being told to switch and at the same time being told to get smart meters.

    Won't bother again, until the unified ones are available.
    Originally posted by ogwellian
    The Government has instructed The Data Communications Company and suppliers to come up with technical solutions to allow foundation and SMETS1 meters to be 'grafted' on to the central hub by 2020. This will allow supplier switching.
    • MoneyMate
    • By MoneyMate 6th Jul 18, 9:55 AM
    • 2,941 Posts
    • 13,518 Thanks
    MoneyMate
    • #5
    • 6th Jul 18, 9:55 AM
    E.ON starting to install SMETS2 meters
    • #5
    • 6th Jul 18, 9:55 AM
    Morning lewisdicks and welcome to the forum.

    I'll try and clear this up for you.

    When you change supplier your smart meter will revert to being a normal meter, this means that you'll need to read this manually, Your In-Home Display will not show you your usage in pounds and pence, it’ll only show you the kilowatt-hours (kWh) used and the meter may not be able to report any alarms or alerts.

    This will be the case until the DCC (Data Communications Company) is in place. I don't have a current timeframe for this.

    Depending on the smart meter that you have will depend if it can be linked to the DCC when this available, or if you'll need a meter change to keep your meter smart when you change supplier in the future.

    We're currently starting to install SMETS2 meters (Smart Metering Equipment Specification) smart meters, which makes sure all customers have smart meters with the same features and benefits and, more importantly, can be communicated with by any supplier, allowing you to change supplier without losing any smart functionality.

    I hope this helps.

    Thank you

    Helena
    Originally posted by E.ON Company Representative: Helena
    Hi Helena, are you starting to install SMETS2 meters by areas or a national roll out, I should be on the list showing interest to change.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • Nick_C
    • By Nick_C 6th Jul 18, 10:09 AM
    • 4,452 Posts
    • 6,414 Thanks
    Nick_C
    • #6
    • 6th Jul 18, 10:09 AM
    • #6
    • 6th Jul 18, 10:09 AM
    Interesting thread. Thanks for starting it.

    OVO and E.On use identical meters, and Ovo state this on their web site in relation to switching. There has been speculation on other Smart Meter threads as to whether or not this actually works in practice. Absolutely astonishing that it doesn't. What a farce.
    • Swipe
    • By Swipe 8th Jul 18, 9:16 AM
    • 2,231 Posts
    • 1,180 Thanks
    Swipe
    • #7
    • 8th Jul 18, 9:16 AM
    • #7
    • 8th Jul 18, 9:16 AM
    So glad I ignored the Eon smart meter pests before I switched
  • E.ON Company Representative: Helena
    • #8
    • 9th Jul 18, 9:42 AM
    • #8
    • 9th Jul 18, 9:42 AM
    Hi Helena, are you starting to install SMETS2 meters by areas or a national roll out, I should be on the list showing interest to change.
    Originally posted by MoneyMate
    Morning MoneyMate,

    We're rolling them out by area, but I'm not sure of the exact stages yet.

    Great to see you've registered your interest

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Raxiel
    • By Raxiel 9th Jul 18, 12:00 PM
    • 832 Posts
    • 498 Thanks
    Raxiel
    • #9
    • 9th Jul 18, 12:00 PM
    • #9
    • 9th Jul 18, 12:00 PM
    Interesting thread. Thanks for starting it.

    OVO and E.On use identical meters, and Ovo state this on their web site in relation to switching. There has been speculation on other Smart Meter threads as to whether or not this actually works in practice. Absolutely astonishing that it doesn't. What a farce.
    Originally posted by Nick_C

    E.On's SMETS 1 system has trouble accepting meters that they themselves fitted before a customer left and returned, so I'm not surprised it won't accept another suppliers meter even if the make is the same.
    I got the feeling any bugs in the SMETS 1 system are firmly in the 'will not fix' category with efforts solely devoted to the SMETS 2 implementation going forward.


    That was last October when I switched back. Wonder if it's worth prodding their smart meter team to see if anything has changed since.
    • brewerdave
    • By brewerdave 10th Jul 18, 9:57 AM
    • 5,182 Posts
    • 2,302 Thanks
    brewerdave
    I got the feeling any bugs in the SMETS 1 system are firmly in the 'will not fix' category with efforts solely devoted to the SMETS 2 implementation going forward.
    Originally posted by Raxiel

    Think that you are spot on -also the current rash of "reassuring" statements about adoption of SMETS1 meters into the DCC by 2020 is a load of baloney -no-one is going to prioritise that in the near future ,so it will quietly fade away!!
    • Raxiel
    • By Raxiel 10th Jul 18, 2:04 PM
    • 832 Posts
    • 498 Thanks
    Raxiel
    Think that you are spot on -also the current rash of "reassuring" statements about adoption of SMETS1 meters into the DCC by 2020 is a load of baloney -no-one is going to prioritise that in the near future ,so it will quietly fade away!!
    Originally posted by brewerdave

    Eh, I think that probably will happen.
    Inevitably suppliers will be given quotas to install SMETS2, and adopting SMETS1 meters already in-situ (if it can be done remotely) may be a cheap way to pump the numbers.


    A lot of hypotheticals there though.
    • bri160356
    • By bri160356 10th Jul 18, 4:05 PM
    • 134 Posts
    • 52 Thanks
    bri160356
    Think that you are spot on -also the current rash of "reassuring" statements about adoption of SMETS1 meters into the DCC by 2020 is a load of baloney -no-one is going to prioritise that in the near future ,so it will quietly fade away!!
    Originally posted by brewerdave

    A load of baloney indeed,…I couldn’t agree more.

    The Smart meter roll-out programme has been an utter farce since its inception;…the ‘programme’ has cost over £11 Billion so far (paid for by electricity users through higher bills ) and in March this year the National Audit Office launched an inquiry into the whole sorry shebang. I think the official verdict was “It’s a F*** up! “

    Seldom has the phrase “ a camel is a horse designed by committee ” been more appropriate.

    As of Feb this year only 80 Smets2 meters had been installed in the UK.

    The only advantage of having ‘dumb’ Smets1 meters (as mine are now!) is that they are very dinky and they have lovely flashing LED lights,…so they’ve not been a complete waste of time and money.
    • MoneyMate
    • By MoneyMate 15th Aug 18, 6:51 PM
    • 2,941 Posts
    • 13,518 Thanks
    MoneyMate
    Hi Helena, are E.on starting to install SMETS2 meters by areas or a national roll out, I have now been told I can change, BUT will it be SMETS2 ?.
    There are more questions than answers
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times
    UK Resident
    • Houbara
    • By Houbara 15th Aug 18, 11:11 PM
    • 3,993 Posts
    • 2,595 Thanks
    Houbara
    We were with OVO and had their smart meters fitted, but as we're Cheap Energy Club members and switch regularly, they've never worked with other suppliers.

    Total waste of money (we're all paying for them in our tariffs), for the short life they had.

    We're always being told to switch and at the same time being told to get smart meters.

    Won't bother again, until the unified ones are available.
    Originally posted by ogwellian
    I hope you are aware that Ovo s smart meter is the cheapest on the market. That is why all the small suppliers use this meter made by Secure Liberty , manufactured in India. Eon have joined the cheap meter club and they too, one of the big 6 use this bargain basement meter .
    It is so cheap you could change it every year and it would nt make any difference to anyone`s tariff.
    All meter exchanges have always been absorbed by the industry. All perfectly good Imperial gas meters, measuring in good old cubic feet have now been usurped by European metric meters. Exactly the same meter but measures in different units, changed for no reason at all, and all paid for ultimately by the end user in higher tariffs.
    Every year suppliers take out expensive Magistrates warrants and bring in expensive locksmiths to exchange perfectly good credit meters because the occupiers have ended up with a debt so large it is not acceptable. Many of these large debts are written off . Smart meters would stop this waste, paid for by the end user in the end just like the smart meter roll out
    I have never seen one complaint on here about this waste of money changing Imperial meters for Metric meters.
    Makes no difference how the gas kwh s are converted from Imperial to Metric but the industry rip out usable meters for no reason well before they reach end of life
    .If they truly wanted to save money for the end user then simply refurbishing an Imperial meter with new seals and reusing them would easily be the best option
    Last edited by Houbara; 18-08-2018 at 8:35 PM.
    • chris024
    • By chris024 17th Aug 18, 10:54 PM
    • 92 Posts
    • 35 Thanks
    chris024
    I am with OVO on a two year fix (ends late Sept 2019)

    Have resisted getting a smart meter installed as will likely switch at the end of the term.

    OVO are now offering me a £30 credit on my bill if I let them install one.

    Unsure if I should hold out or take the bribe!
    Last edited by chris024; 17-08-2018 at 10:56 PM.
    • Terry98
    • By Terry98 18th Aug 18, 5:37 AM
    • 987 Posts
    • 2,650 Thanks
    Terry98
    I am with OVO on a two year fix (ends late Sept 2019)

    Have resisted getting a smart meter installed as will likely switch at the end of the term.

    OVO are now offering me a £30 credit on my bill if I let them install one.

    Unsure if I should hold out or take the bribe!
    Originally posted by chris024
    If they assured me it was a SMETS2 I would take the £30.

    Anything else I would run a mile.
    • Nick_C
    • By Nick_C 18th Aug 18, 9:54 AM
    • 4,452 Posts
    • 6,414 Thanks
    Nick_C
    I am with OVO on a two year fix (ends late Sept 2019)

    Have resisted getting a smart meter installed as will likely switch at the end of the term.

    OVO are now offering me a £30 credit on my bill if I let them install one.

    Unsure if I should hold out or take the bribe!
    Originally posted by chris024
    I would take it, even if its SMETS1.

    You currently have a dumb meter. Worst case scenario, you leave Ovo next year and are back to a dumb meter, but you are £30 better off. If data sharing hasn't been sorted by then, you can probably get your meters changed again by the new supplier.

    I'm also with Ovo on the two year fix. I'm sure they picked up a lot of new customers from BG on the deal we are on. If they have any sense, they will try to keep us with a competitive rate when the current one ends.
    • chris024
    • By chris024 18th Aug 18, 8:24 PM
    • 92 Posts
    • 35 Thanks
    chris024
    Thanks for your replies Terry & Nick

    I would be very surprised if it was the 2nd gen they were installing.

    Think we will get one installed as we still have a year before possibly switching and £30 is better than nothing.

    If we were near the end of the term it would be different.
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