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  • FIRST POST
    • Mee
    • By Mee 3rd Jul 18, 10:50 AM
    • 1,136Posts
    • 1,057Thanks
    Mee
    Constantly forced to reset password
    • #1
    • 3rd Jul 18, 10:50 AM
    Constantly forced to reset password 3rd Jul 18 at 10:50 AM
    Hi All,
    For the last few months now I have had to constantly reset my password. I'm informed by the Forum Team this may be due to using a VPN. I'm not aware I am and a test account I set up with the same password using the same PC works. Has anyone experienced a similar problem (assuming you can login!)

    Thanks
    Free thinker.
Page 1
    • MSE Andrea
    • By MSE Andrea 4th Jul 18, 1:46 PM
    • 9,271 Posts
    • 22,120 Thanks
    MSE Andrea
    • #2
    • 4th Jul 18, 1:46 PM
    • #2
    • 4th Jul 18, 1:46 PM
    Thanks for this Mee.

    If anyone else is experiencing this please let us know.
    Could you do with a Money Makeover?


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    • Mee
    • By Mee 26th Aug 18, 11:41 AM
    • 1,136 Posts
    • 1,057 Thanks
    Mee
    • #3
    • 26th Aug 18, 11:41 AM
    • #3
    • 26th Aug 18, 11:41 AM
    Matter seems to have resolved itself!
    Free thinker.
    • MSE Andrea
    • By MSE Andrea 3rd Sep 18, 1:20 PM
    • 9,271 Posts
    • 22,120 Thanks
    MSE Andrea
    • #4
    • 3rd Sep 18, 1:20 PM
    • #4
    • 3rd Sep 18, 1:20 PM
    Great to hear Mee. Thanks for updating us!
    Could you do with a Money Makeover?


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    • Mee
    • By Mee 13th Sep 18, 11:34 AM
    • 1,136 Posts
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    Mee
    • #5
    • 13th Sep 18, 11:34 AM
    • #5
    • 13th Sep 18, 11:34 AM
    Problem is back.
    Given that one of my posts has disappeared (would have been https://forums.moneysavingexpert.com/showthread.php?t=5776240&page=64#1268) and I couldn't login an hour or so after I now believe a moderator or similar is censoring without notifying the member.

    I'm a reasonable person and do think some transparency would be appreciated.
    Last edited by Mee; 13-09-2018 at 12:49 PM.
    Free thinker.
    • MSE Andrea
    • By MSE Andrea 14th Sep 18, 1:05 PM
    • 9,271 Posts
    • 22,120 Thanks
    MSE Andrea
    • #6
    • 14th Sep 18, 1:05 PM
    • #6
    • 14th Sep 18, 1:05 PM
    Hi Mee

    I've just taken a look at the post - it was removed when reported due to the swearword in it.

    Any password reset problems are a technical issue, my Forum Team doesn't have access to be able to change those.

    Can you email screenshots and an explanation of what's happening, to forumteam@moneysavingexpert.com please? If you can reply to the last email you'll have received from the Forum Team that will help keep all discussion with you on this subject in one place so we can see the past history of this.

    Thank you!
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
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    • Mee
    • By Mee 15th Sep 18, 12:18 PM
    • 1,136 Posts
    • 1,057 Thanks
    Mee
    • #7
    • 15th Sep 18, 12:18 PM
    • #7
    • 15th Sep 18, 12:18 PM
    Thank you for your help and advice, but it seems no one can help with the password issue as the advice thus far seems contradictory.

    I would never swear and my apologies if it was interpreted as such.
    However, adding *** does not always denote a swear word. Perhaps I should have been less coy and used "penis waving" rather than "willy waving". Adrian Chiles used the phrase twice on radio yesterday with no repercussions!
    Last edited by Mee; 15-09-2018 at 12:21 PM.
    Free thinker.
    • le-bouchard
    • By le-bouchard 18th Sep 18, 9:18 AM
    • 6 Posts
    • 4 Thanks
    le-bouchard
    • #8
    • 18th Sep 18, 9:18 AM
    Password reset
    • #8
    • 18th Sep 18, 9:18 AM
    This problem appears to be continuing as it happened to me today. The site changed my user name to some random name which I discovered when I asked for a reset link. The password loss has happened every time I have logged in from first membership. Not insurmountable but a little irritating. What other system anomalies lurk within?
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