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  • FIRST POST
    • Tallmarky76
    • By Tallmarky76 1st Jul 18, 11:29 PM
    • 26Posts
    • 2Thanks
    Tallmarky76
    what rights do we have
    • #1
    • 1st Jul 18, 11:29 PM
    what rights do we have 1st Jul 18 at 11:29 PM
    Hi all,


    Our washing machine has broken down within the first 12 months and the engineer has been out and said it needs new parts which have been ordered but i was wondering what rights we have at this point?


    i know martin lewis says if something hasnt lasted a reasonable amount of time then we are entitled to a replacement or refund.


    Is this right or are we committed as we have agreed to a repair with the parts ordered.


    Kind regards Mark
Page 1
    • mije1983
    • By mije1983 2nd Jul 18, 12:01 AM
    • 3,544 Posts
    • 20,262 Thanks
    mije1983
    • #2
    • 2nd Jul 18, 12:01 AM
    • #2
    • 2nd Jul 18, 12:01 AM
    i know martin lewis says if something hasnt lasted a reasonable amount of time then we are entitled to a replacement or refund
    Originally posted by Tallmarky76

    Or repair.


    Essentially, you are entitled to have the problem resolved. Which is sounds like the company are doing by agreeing to fix it.

    They must do it in a 'reasonable time' though. How long did they say it would take for the parts to come and the machine to be fixed?

    • Tallmarky76
    • By Tallmarky76 2nd Jul 18, 8:17 AM
    • 26 Posts
    • 2 Thanks
    Tallmarky76
    • #3
    • 2nd Jul 18, 8:17 AM
    • #3
    • 2nd Jul 18, 8:17 AM
    They were meant to get the parts last week but had a problem however they say it will now be today or tomorrow when they get them and will then contact us to arrange for the parts to be fixed.

    If that gets organized then do we get another 1year guarantee?
    • zx81
    • By zx81 2nd Jul 18, 8:34 AM
    • 18,535 Posts
    • 19,797 Thanks
    zx81
    • #4
    • 2nd Jul 18, 8:34 AM
    • #4
    • 2nd Jul 18, 8:34 AM
    No. The original warranty remains in place.
    • Tallmarky76
    • By Tallmarky76 2nd Jul 18, 2:54 PM
    • 26 Posts
    • 2 Thanks
    Tallmarky76
    • #5
    • 2nd Jul 18, 2:54 PM
    • #5
    • 2nd Jul 18, 2:54 PM
    ok so in that case we have about 1 months of. Warranty left then lol
    • DoaM
    • By DoaM 2nd Jul 18, 3:33 PM
    • 4,690 Posts
    • 4,687 Thanks
    DoaM
    • #6
    • 2nd Jul 18, 3:33 PM
    • #6
    • 2nd Jul 18, 3:33 PM
    Irrespective of warranty, you still have rights per the Consumer Rights Act 2015.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Tallmarky76
    • By Tallmarky76 4th Jul 18, 8:54 PM
    • 26 Posts
    • 2 Thanks
    Tallmarky76
    • #7
    • 4th Jul 18, 8:54 PM
    • #7
    • 4th Jul 18, 8:54 PM
    Ok thank you everyone for your help and advice
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