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    • SmwSmw
    • By SmwSmw 1st Jul 18, 11:12 AM
    • 5Posts
    • 4Thanks
    0 WOW
    Brain cancer/Cancelling booking
    • #1
    • 1st Jul 18, 11:12 AM
    0 WOW
    Brain cancer/Cancelling booking 1st Jul 18 at 11:12 AM
    Hi all,

    My grandmother booked a holiday for herself and three other family members to Los Angeles through in January for October paying around £650 deposit with the rest to be paid by 1st September. This is showing as a pending booking.

    However on Monday we were told that she has brain cancer and is either likely not to survive or it will be a long recovery process if she does. Therefore obviously she will not be able to go on the holiday but either outcome the rest of the family will either be required to assist her with her recovery or be making funerary plans and in mourning.

    On trying to cancel the holiday which is three months away we were told we were liable for the whole cost of the holiday, subsequently told we would have to pay a £750 penalty charge and will lose the deposit, then we were told to even cancel the holiday that we would need to prove that my grandmother has cancer (and that penalty fees would accrue until this could be proved).

    I therefore emailed the CEO who in his reply was sympathetic to our situation and apologetic at the miscommunication however he would have to pass it on to his VIP Service Team to rectify.

    On receiving their response, what we were told previously (I.e. that we would have to pay a penalty charge which would keep increasing until we could prove my Grandmother cancer) was reiterated with a loads of copy and pasted Terms and Conditions. On questioning why we were to incur such a large penalty fee I was told this is because ‘in the bulk of cases pay upfront for the holidays and will not receive the money back. On requested proof that my family’s specific holiday has been paid for, they have failed to respond.

    Can anyone offer any advice or advise of any action we can take?

    I would usually be able to deal with this matter myself but I am still trying to come to terms with my Grandmothers diagnosis and spending most of my time with her.

    Thanks in advance.
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    • agrinnall
    • By agrinnall 8th Aug 18, 9:45 AM
    • 21,973 Posts
    • 17,945 Thanks
    Go to phoenix tears website and read the information there. It is used in certain cases to treat with great success and it costs nothing.
    There is information on the phoenix tears website.
    This is not spam. Registered just to answer this thread as this could save lives.
    Originally posted by kdior

    It absolutely is spam, and you should be utterly ashamed of yourself for trying to take advantage of the situation. Hopefully a forum ban will be heading your way very shortly.
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