Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • JustAnotherSaver
    • By JustAnotherSaver 29th Jun 18, 10:34 PM
    • 3,201Posts
    • 519Thanks
    JustAnotherSaver
    Returning an opened item (goes against return policy)?
    • #1
    • 29th Jun 18, 10:34 PM
    Returning an opened item (goes against return policy)? 29th Jun 18 at 10:34 PM
    I remember PayPal did 'a thing' where you could return items for free, but only x-amount in a year.



    I couldn't honestly say if this was 2017 or 2016 even but i know i used it after stumbling across a link somewhere.


    Just wondering if this is an offer that still exists as i've a couple items to return & would like to get out of paying the postage fee if possible
    Last edited by JustAnotherSaver; 01-07-2018 at 2:47 PM.

Page 2
    • JustAnotherSaver
    • By JustAnotherSaver 9th Jul 18, 9:50 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    Been in touch with the seller - they responded today, item still not arrived apparently.


    What to do from here?

    • soolin
    • By soolin 9th Jul 18, 10:24 PM
    • 60,828 Posts
    • 43,404 Thanks
    soolin
    Been in touch with the seller - they responded today, item still not arrived apparently.


    What to do from here?
    Originally posted by JustAnotherSaver
    It's still early days so give it a few more days before worrying. If after 15 working days it still hasn't arrived then you can start a claim with RM but will be limited to 20.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 10th Jul 18, 8:00 AM
    • 12,558 Posts
    • 8,479 Thanks
    theonlywayisup

    I had an defective Amazon order (45+10postage = 55 total) to return


    Monday 2nd July both items were posted back. Supposed to be 2nd class signed for but as per previous posts it turned out to be 2nd class with proof of postage reference.


    The tracker for the Amazon order doesn't yet say delivered (like the eBay one does) & obviously no refund from them.

    What happens with Amazon though? Just wondering what to do here as really the parcel should've arrived by now. I know the timeframe they give on 2nd class can be quite long but from my experience that seems to be just to cover themselves and so long as you're outside of the busy period (Xmas) if it doesn't reach its destination after 2-3 days then it doesn't reach its destination full stop.
    Originally posted by JustAnotherSaver
    Amazon have similar returns procedures for their marketplace sellers as ebay have with theirs. Your [Amazon] seller should either have sent a prepaid label or confirmed they would reimburse the returns postage. Did that happen?

    Secondly, as you know you should have used a service that both insured you and provided tracking, if you paid upfront to return. Hopefully the POD (proof of delivery) will update.

    If it doesn't then you can try to contact Amazon and upload your certificate of posting - this can sometimes work if you get an Agent who has some degree of common sense and discretion. You might also contact the seller and press for the refund. Is the seller UK based?

    Have a read of Amazon's A-Z which is a guarantee they provide https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819160 for future reference.

    As for you claiming yourself from Royal Mail, you won't get the full amount back as you've only used a service with 20 compensation, so you may want to try Amazon and the seller first.
    • soolin
    • By soolin 10th Jul 18, 7:06 PM
    • 60,828 Posts
    • 43,404 Thanks
    soolin
    Amazon have similar returns procedures for their marketplace sellers as ebay have with theirs. Your [Amazon] seller should either have sent a prepaid label or confirmed they would reimburse the returns postage. Did that happen?

    Secondly, as you know you should have used a service that both insured you and provided tracking, if you paid upfront to return. Hopefully the POD (proof of delivery) will update.

    If it doesn't then you can try to contact Amazon and upload your certificate of posting - this can sometimes work if you get an Agent who has some degree of common sense and discretion. You might also contact the seller and press for the refund. Is the seller UK based?

    Have a read of Amazon's A-Z which is a guarantee they provide https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819160 for future reference.

    As for you claiming yourself from Royal Mail, you won't get the full amount back as you've only used a service with 20 compensation, so you may want to try Amazon and the seller first.
    Originally posted by theonlywayisup
    It's a change of mind return, not a SNAD return so Amazon will not force the seller to pay return costs.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • JustAnotherSaver
    • By JustAnotherSaver 10th Jul 18, 8:46 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    It's a change of mind return, not a SNAD return so Amazon will not force the seller to pay return costs.
    Originally posted by soolin
    No no, the eBay one was a change of mind.



    Basically i ordered some clothing off eBay - it was too big so had to send it back & bought a smaller size.


    The one from Amazon was a fitness tracker which after numerous tests proved faulty. I specified this in the discussion with the (UK based) seller before returning - that the item was faulty.

    • soolin
    • By soolin 10th Jul 18, 9:09 PM
    • 60,828 Posts
    • 43,404 Thanks
    soolin
    No no, the eBay one was a change of mind.



    Basically i ordered some clothing off eBay - it was too big so had to send it back & bought a smaller size.


    The one from Amazon was a fitness tracker which after numerous tests proved faulty. I specified this in the discussion with the (UK based) seller before returning - that the item was faulty.
    Originally posted by JustAnotherSaver
    Right, in that case you needed to have opened and won an A-Z case on Amazon assuming seller wasn't co operative. As above seller would then have had to supply a label for the return.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • JustAnotherSaver
    • By JustAnotherSaver 10th Jul 18, 9:15 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    Right, in that case you needed to have opened and won an A-Z case on Amazon assuming seller wasn't co operative. As above seller would then have had to supply a label for the return.
    Originally posted by soolin
    That feeling when you find out key information too late


    At least i'll know if it happens again.


    So right now, since it's pretty obvious it's not going to all of a sudden turn up, i'm to play the waiting game and then try chasing Amazon for a refund? And if that goes nowhere then chase RM? (since the seller is highly unlikely to say - yes no problem since we don't have the item back we'll trust you and refund you in full).

    • theonlywayisup
    • By theonlywayisup 10th Jul 18, 9:33 PM
    • 12,558 Posts
    • 8,479 Thanks
    theonlywayisup
    It's a change of mind return, not a SNAD return so Amazon will not force the seller to pay return costs.
    Originally posted by soolin
    The Amazon returns was a defective return.

    You don't need to open an A-Z as soon as the seller is uncooperative, it can be retrospective on Amazon.

    OP, just be patient and wait to see if the return POD updates. If it doesn't follow my advice above. Amazon may help with your proof of posting if you get a good Agent.
    • JustAnotherSaver
    • By JustAnotherSaver 10th Jul 18, 10:44 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    The Amazon returns was a defective return.

    You don't need to open an A-Z as soon as the seller is uncooperative, it can be retrospective on Amazon.

    OP, just be patient and wait to see if the return POD updates. If it doesn't follow my advice above. Amazon may help with your proof of posting if you get a good Agent.
    Originally posted by theonlywayisup
    How do you actually get in touch with them (Amazon)?


    I've just been having a scan around their website and i'm finding a lot of palming-off techniques. I'm sure i'm just missing it somewhere but where?

    • soolin
    • By soolin 11th Jul 18, 9:11 AM
    • 60,828 Posts
    • 43,404 Thanks
    soolin
    How do you actually get in touch with them (Amazon)?


    I've just been having a scan around their website and i'm finding a lot of palming-off techniques. I'm sure i'm just missing it somewhere but where?
    Originally posted by JustAnotherSaver
    It's under 'help'

    https://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_gw_m_b_he?ie=UTF8&nodeId=508510
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • JustAnotherSaver
    • By JustAnotherSaver 15th Jul 18, 10:19 AM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    Well i decided to not wait until next week when the 15 working days is up & i got in touch with Amazon yesterday after i found the live chat option.


    They've sent off an email to the seller & told them to refund me basically within 2 working days. If the seller doesn't respond satisfactorily then i'm to get back in touch with Amazon.


    I wanted a copy of this chat i had with them so they said once the chat is ended i've to fill out a short survey and then there'll be an option to save/email the chat to myself. I did the survey and then that was that, no option to get a copy. I always like to have a copy in these cases just in case you've been given incorrect info.


    I found it odd they didn't want to see my proof of postage. They just took my word for it that i'd returned it. Very strange i thought. I told them i could show them photos of the proof of postage with the sellers name and post code as well as photo of the parcel with the sellers name on if they wanted but they said that wasn't necessary.



    For all they know i could have the item sat here with me right now & i could be chancing my luck. I would've preferred if they'd requested my proof to be honest as it's not very good to just take someones word for it that they sent it back.

    • JustAnotherSaver
    • By JustAnotherSaver 16th Jul 18, 9:43 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    Just to bring this one to a close here...


    As i say, i got in touch with Amazon at the weekend who thankfully reassured me about the refund.


    Don't forget here that i posted this and another parcel off on 2nd July both via 2nd class and the other parcel arrived 4th July. Also don't forget that the seller didn't seem too keen that i was returning it. I could be wrong but i got the vibe off them that they reluctantly accepted. Take that for what you will, even if it's for nothing at all.



    Amazon sent me a copy of the email they sent to the seller. Basically it was refund your customer.



    I get an email from the seller today to say - the item turned up in Saturday's post so they're refunding now.




    Now in my personal experience based on selling and buying online, if the parcel didn't turn up after a few days then it wasn't going to turn up. It most certainly was not going to appear 12 days after posting.



    Possible yes, but in my opinion very unlikely.


    What i think has happened is they weren't keen on the return but accepted it anyway.

    Found that they didn't need to sign for it so thought they'd chance it and say it never arrived.
    Amazon told them to refund me so they thought oh we better say it's arrived (late) and issue the refund.




    Whatever the weather, i've got my money back. Lesson learned.

    • theonlywayisup
    • By theonlywayisup 16th Jul 18, 9:50 PM
    • 12,558 Posts
    • 8,479 Thanks
    theonlywayisup
    I am glad it turned out as it should have. As you say, lesson learned.
    • JustAnotherSaver
    • By JustAnotherSaver 16th Jul 18, 10:21 PM
    • 3,201 Posts
    • 519 Thanks
    JustAnotherSaver
    Yep, the whole thing could've ended up being a lot more difficult, both eBay and this one.


    Thanks to all those who helped along the way here in this thread. Much appreciated.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,446Posts Today

8,290Users online

Martin's Twitter
  • RT @Dora_Haf: @MartinSLewis So many people on here saying they're great until you get your PROPER job. What if Your proper job Is ON zero?

  • RT @hslt88: @MartinSLewis I?m a trustee for a youth charity. We only have a limited pool of funds for flexible youth workers for holiday sc?

  • RT @Dan_i_elle_88: @MartinSLewis Loved working zero hour agency care work. Never out of work and I loved having the flexibility! Only left?

  • Follow Martin