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  • FIRST POST
    • Mounters76
    • By Mounters76 27th Jun 18, 11:13 AM
    • 1Posts
    • 0Thanks
    Mounters76
    Groupon aircon deal
    • #1
    • 27th Jun 18, 11:13 AM
    Groupon aircon deal 27th Jun 18 at 11:13 AM
    Hi all,

    I recently purchased a Groupon deal for an aircon clean and recharge via ATS and subsequently booked it in for the work to be done.

    Upon them connecting it to their machine they informed me that they could not complete the work as the system was not holding pressure.

    Having spoken to a mechanic friend I then took the car to a Halfords autocentre who tested the system and told me the system appeared fine, and regassed it accordingly.

    This was at a cost of £60, on top of what I had already paid Groupon.

    Groupon have offered to refund the voucher, however I feel Iíve been misled a little by ATS. Iíve also heard that a lot of companies donít like the Groupon deals as they make little or no profit on them.

    Iím happy to accept the refund, however I purchased a discounted deal, and have ended up paying full price elsewhere as a result of what I believe to be dishonesty on the part of ATS.

    Can i claim back the extra cost or should I cut my losses and just accept the refund.

    Many thanks in advance
Page 2
    • blue_haddock
    • By blue_haddock 28th Jun 18, 8:50 PM
    • 11,761 Posts
    • 18,426 Thanks
    blue_haddock
    Isn't it more likely that the Halfrauds filled a leaking system because they haven't a clue what they are doing?
    Originally posted by Nodding Donkey
    Quite possibly just done a manual charge without checking the system for leaks
    Cover me in honey and fling me to the hermaphrodites!
    • seatbeltnoob
    • By seatbeltnoob 29th Jun 18, 12:45 AM
    • 475 Posts
    • 110 Thanks
    seatbeltnoob
    groupon deals, they hardly ever make money on. The company pays 1/3 of the price to groupon and then rest is left to them. Aircon refrigerant is quite pricey and obviously there's overheads and labout involved.


    You may find with these places you just get what you pay for and they will not regas the amount they really ought to fill. Just fill enough to improve the cooling performance that you already have.
    • debtdebt
    • By debtdebt 29th Jun 18, 1:00 AM
    • 572 Posts
    • 371 Thanks
    debtdebt
    OP, what do you want? You havenít suffered any loss. You tried to use your Groupon voucher, you couldnít so youíre getting a refund.

    Nobody has forced you to go elsewhere and pay more or less than the voucher price to get your air con serviced. All thatís happened is that you couldnít avail yourself of that particular voucher. Youíve got a refund so havenít faced a loss.
    • Malgoska22
    • By Malgoska22 1st Aug 18, 9:26 PM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    I have had exactly the same situation today with ats and air con grupon voucher. They told me they couldnít not Regas it as my pomp was working to hard then switch it of itself and the pressure was to high. I managed to be served by other garage the same day and was told my pomp and all air conditioning system is working correctly and paid 60 for Regas. The other garage pointed that gas that goes into air con had raised as much in price and it cost 20 for the gas that goes into my car. If you pay 35 for the voucher then 15 goes into grupon and 20 goes into garage meaning they do not earn nothing. That why they refuse to regas.
    • seatbeltnoob
    • By seatbeltnoob 1st Aug 18, 9:51 PM
    • 475 Posts
    • 110 Thanks
    seatbeltnoob
    I have had exactly the same situation today with ats and air con grupon voucher. They told me they couldnít not Regas it as my pomp was working to hard then switch it of itself and the pressure was to high. I managed to be served by other garage the same day and was told my pomp and all air conditioning system is working correctly and paid 60 for Regas. The other garage pointed that gas that goes into air con had raised as much in price and it cost 20 for the gas that goes into my car. If you pay 35 for the voucher then 15 goes into grupon and 20 goes into garage meaning they do not earn nothing. That why they refuse to regas.
    Originally posted by Malgoska22
    The groupon voucher does say they will do checks and if it is found that the system does not hold pressure then they will not carry on with the regas and refund will be issued.

    This is with ATS euromaster though, not sure about other providers.

    I guess they are using it as a means to get people through the door if they are honest they will break even on the regas work, and make money from AC repairs which can be profitable.
    • Malgoska22
    • By Malgoska22 1st Aug 18, 10:17 PM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    The only thing they do is saying people that the system is not working correctly and they can not regase it. I have asked for repairs at first but was told they do not carry any air con repairs just refill them.
    • motorguy
    • By motorguy 2nd Aug 18, 9:48 AM
    • 17,131 Posts
    • 10,264 Thanks
    motorguy
    The only thing they do is saying people that the system is not working correctly and they can not regase it. I have asked for repairs at first but was told they do not carry any air con repairs just refill them.
    Originally posted by Malgoska22
    Which is correct.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • motorguy
    • By motorguy 2nd Aug 18, 9:49 AM
    • 17,131 Posts
    • 10,264 Thanks
    motorguy
    I have had exactly the same situation today with ats and air con grupon voucher. They told me they couldn!!!8217;t not Regas it as my pomp was working to hard then switch it of itself and the pressure was to high. I managed to be served by other garage the same day and was told my pomp and all air conditioning system is working correctly and paid 60 for Regas. The other garage pointed that gas that goes into air con had raised as much in price and it cost 20 for the gas that goes into my car. If you pay 35 for the voucher then 15 goes into grupon and 20 goes into garage meaning they do not earn nothing. That why they refuse to regas.
    Originally posted by Malgoska22
    I dont think you can absolutely draw that conclusion.

    They do their own specific checks, your car failed their checks, they wouldnt do the regas.

    I've had that before with Kwikfit and it wasnt on a groupon.

    They have procedures to follow.
    Last edited by motorguy; 02-08-2018 at 10:17 AM.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • peter12345678910
    • By peter12345678910 2nd Aug 18, 10:38 AM
    • 285 Posts
    • 62 Thanks
    peter12345678910
    I think the cheapest deal is the stp DIY recharge kit though £70 from eBay but £60 from wickdirect with £10 refund - postage. Did 2 cars one with no pressure and another with low pressure, and I bet I can do... my 2 cars again in a couple of years. Though the stp recharge also fixes leaks.

    Though wickdirect are cheap they also use cheap packaging and cheap parcel deliver like apc overnight which are OK if you say leave the parcel under the car. Though their deliver drivers are probably worked like slaves.
    When you look into an abyss, the abyss also looks into you.

    Friedrich Nietzsche
    • Malgoska22
    • By Malgoska22 2nd Aug 18, 11:42 AM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    I dont think you can absolutely draw that conclusion.

    They do their own specific checks, your car failed their checks, they wouldnt do the regas.

    I've had that before with Kwikfit and it wasnt on a groupon.

    They have procedures to follow.
    Originally posted by motorguy


    Well. In my case when I visited the other garage and explained what ats told me the person who refilled my gas was happy to have me on the site and explained how the regas work. I was invited to look at the mashine screen for what is actually being done and explained all the parameters and what the red and blue pressures should be. At the end I was told system is perfectly working right and was given slip from the mashine telling you what was done if there was any leak detected and how much gas has been added. This service just reassured me that my air con is working right and ats just refused to refill for too cheap grupon voucher. They did not even issued me with the slip from regas mashine as the second garage asked for it at beginning to take a look what has been done and I noticed I was not given one. Instead I was told that they not doing any repairs and because my system is broken the only thing they can offer is to ask me to call grupon and get my money back.
    • EdGasketTheSecond
    • By EdGasketTheSecond 2nd Aug 18, 11:57 AM
    • 662 Posts
    • 342 Thanks
    EdGasketTheSecond
    I think the cheapest deal is the stp DIY recharge kit though £70 from eBay but £60 from wickdirect with £10 refund - postage. Did 2 cars one with no pressure and another with low pressure, and I bet I can do... my 2 cars again in a couple of years. Though the stp recharge also fixes leaks.

    Though wickdirect are cheap they also use cheap packaging and cheap parcel deliver like apc overnight which are OK if you say leave the parcel under the car. Though their deliver drivers are probably worked like slaves.
    Originally posted by peter12345678910

    I've only ever got 1 car recharged out of a can as the pressure drops quite rapidly. So it is only really cost-effective if the cans are on offer which they sometimes are but only in winter LOL.
    • chrismco
    • By chrismco 6th Aug 18, 1:45 PM
    • 1 Posts
    • 0 Thanks
    chrismco
    How did you get contact Groupon for a refund. I have gone through the same scenario with ATS and attempted to ask for a refund from Groupon online, but no joy. Has Groupon got a customer service telephone number.
    Thanks
    • Malgoska22
    • By Malgoska22 6th Aug 18, 10:37 PM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    !!!8237;020 3510 0444!!!8236; I called this number
    • Malgoska22
    • By Malgoska22 6th Aug 18, 10:39 PM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    !!!8237;020 3510 0444!!!8236;
    • Malgoska22
    • By Malgoska22 6th Aug 18, 10:41 PM
    • 6 Posts
    • 0 Thanks
    Malgoska22
    Sorry i Just try to paste the number and some other numbers appeared !!!8237;020 3510 0444!!!8236; this is the number
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