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  • FIRST POST
    • spyhunter
    • By spyhunter 23rd Jun 18, 3:24 PM
    • 239Posts
    • 95Thanks
    spyhunter
    BT price increases September 2018
    • #1
    • 23rd Jun 18, 3:24 PM
    BT price increases September 2018 23rd Jun 18 at 3:24 PM
    Just noticed on BT website. Another price increase from BT coming September.
    Looks like everything is going up.

    https://www.productsandservices.bt.com

    Look out for emails and letters soon. Broadband going up 2.50
    Last edited by spyhunter; 23-06-2018 at 4:32 PM.
Page 10
    • deanos
    • By deanos 9th Aug 18, 9:33 PM
    • 10,860 Posts
    • 5,572 Thanks
    deanos
    same number i posted above loyalty/retention same thing
    • Al Ross
    • By Al Ross 9th Aug 18, 9:40 PM
    • 486 Posts
    • 115 Thanks
    Al Ross
    21.99 is the lowest deal, I have BT Sport free for 12 months included as well, that is what they told me, but it is not in my confirmation email.
    • deanos
    • By deanos 9th Aug 18, 10:22 PM
    • 10,860 Posts
    • 5,572 Thanks
    deanos
    21.99 is the lowest deal, I have BT Sport free for 12 months included as well, that is what they told me, but it is not in my confirmation email.
    Originally posted by Al Ross
    should be 18 months, you might have to pay for last 6 months
    • CADHLA
    • By CADHLA 10th Aug 18, 10:41 AM
    • 3 Posts
    • 0 Thanks
    CADHLA
    Thank you so much, will let you know how it goes!
    • CADHLA
    • By CADHLA 10th Aug 18, 11:55 AM
    • 3 Posts
    • 0 Thanks
    CADHLA
    Been quoted now 43.50 for superfast broadband, line rental and weekend calls from the loyalty number. A saving of about 5.00 per month. Not the deal I was hoping for. Will definitely check out a few more providers to see what they can do for me.
    • deanos
    • By deanos 10th Aug 18, 11:57 AM
    • 10,860 Posts
    • 5,572 Thanks
    deanos
    keep trying, dont give up, i wonder if agents have so many deals they can give a day ?
    • JJ Egan
    • By JJ Egan 10th Aug 18, 12:23 PM
    • 11,390 Posts
    • 5,002 Thanks
    JJ Egan
    [QUOTE=CADHLA;74642184]Been quoted now 43.50 for superfast broadband, l


    Do you need Superfast ??

    Standard BT fibre 1 up to 52 meg should be cheaper.
    • BigYin11
    • By BigYin11 10th Aug 18, 1:40 PM
    • 5 Posts
    • 0 Thanks
    BigYin11
    So just contacted BT, I!!!8217;m currently on 28.99 for infinity 1 and got BT sport (5 for 6 months going up to 10 at month 6) advisor I spoke to offered to reduce BB by 1 a month to offset the 1 increase in sport. I said no and BT sport is cancelled in 30 days and she said new BB provider I go with will organise cancellation.

    What appprpach should I try now, I!!!8217;m guessing they!!!8217;ll not contact me? Should I be more forceful and mention deals I!!!8217;ve seen other people getting
    • JJ Egan
    • By JJ Egan 10th Aug 18, 2:38 PM
    • 11,390 Posts
    • 5,002 Thanks
    JJ Egan
    Did you cancel the Line Rental BB and BT Sport .
    If so in 30 days it will all cease .That is unless you transfer ISP .
    BT may come back to you with a better offer .
    • Al Ross
    • By Al Ross 10th Aug 18, 5:28 PM
    • 486 Posts
    • 115 Thanks
    Al Ross
    Can someone here clarify? I signed up for a new deal last night great deal, 21.99 with free B.T Sport. I receive my confirmation email, it say TV Starter pack.

    I phone back up the loyalty department and got someone else he has says their end definitely says BT sport. I asked for confirmation in an email, he says he cannot as auto generated when taking the deal but says he would put a note on my account saying I was concerned.

    I wanted something something in writing, so I I went on live chat and asked the operator. Eventually after 30 minutes on hold she replies and tells me to phone B.T as they can give better deals???

    I already have B.T sport, which my free period was due to expire on the 15th of this month. Is that confusing things I wonder?

    Should I just wait and see what the next B.T bill brings, or should I hassle them again.
    • JJ Egan
    • By JJ Egan 10th Aug 18, 6:34 PM
    • 11,390 Posts
    • 5,002 Thanks
    JJ Egan
    No new deal starts new contract .
    BT Sport SD is listed with TV Starter package .


    http://bt.custhelp.com/app/answers/detail/a_id/52653/~/what-channels-and-bolt-ons-you-get-with-the-different-bt-tv-packages
    • Al Ross
    • By Al Ross 10th Aug 18, 9:15 PM
    • 486 Posts
    • 115 Thanks
    Al Ross
    So my old BT contract that was to start charging me on August 15th,should now be free from then?
    • diesel dog
    • By diesel dog 11th Aug 18, 1:36 PM
    • 266 Posts
    • 120 Thanks
    diesel dog
    I'm currently paying 56.49 which includes Superfast 2 and line rental.

    They've offered me Superfast 1 at 23.99 inc line rental or Superfast 2 inc line rental at 39.99. With the option to have free BT sports for 18 months.

    I didn't agree and thought I'd see what others are getting and call them up after the weekend.
    • Vegastare
    • By Vegastare 11th Aug 18, 2:55 PM
    • 82 Posts
    • 12 Thanks
    Vegastare
    Well I think that BT like many call centers have certain days when they expect a busy day and pull back on what they offer, I kept being told that I already had a heavy discount deal with my exsisting contract and by allowing me to roll the same price over for another 18 mths I was saving 3 a month and I had a exsisting 20% discount already that was remaining..


    If I said it once I said it ten times -that the link on the notification email clearly said it could remain at 29.99 for Infinity 1 and line rental, so it was anytime calls that was to be added, they kept coming up with 45. In the end I said I was begining to give up the will to go on - so I gently said that at this moment my anytime calls is around 9.50 - oh yes said the voice on the line but that goes up by 49p a month in September, then there was a lightbulb moment when it was no longer 45.
    Such hard work.
    My conclusion is that if you are long standing BT customer with 10 years under your belt they will try the already discounted lark, if you have a contract in the last few years you will get the better deals.
    I am still bewildered over one thing - on the link of price increase notification it said a one of payment of 9.99 the guy on the phone couldn't give me an answer and the link wasn't there when I look at my email today.
    • JJ Egan
    • By JJ Egan 11th Aug 18, 4:28 PM
    • 11,390 Posts
    • 5,002 Thanks
    JJ Egan
    <<My conclusion is that if you are long standing BT customer with 10 years under your belt they will try the already discounted lark >>


    Never ever found that .
    Its always been phone they give me prices .
    I either accept or say no i am handing in my 30 days notice . Two weeks later i get a better offer .
    Year on year i pay slightly less than current year .
    This year paid sub 1 pm more for extra TV and HD .
    Infinity 1 at 3pm + ALR + Max TV + BT Sports HD aprox 35.50 pm .




    9-99 is usually a delivery charge for something .
    • Simon7685
    • By Simon7685 12th Aug 18, 1:13 PM
    • 1,045 Posts
    • 440 Thanks
    Simon7685
    I moved to BT in June 2017 paying 28.99 pm for Infinity 1 including line rental and weekend calls, BT TV starter pack free, BT Sport for 3.50 a month and a 12 month mobile contract at 15 discounted to 10.
    Total 42.49 a month.

    When the last price increase came about they offered keeping my BB at same price for 18 months which I accepted, so have continued at 42.49 a month.

    This new price increase they are offering again to re contract for 18 months and keep BB at 28.99 but BT Sport will increase to 6 a month from October, which I am not happy with when new customers get it free for 18 months!

    What sort of deal would you advise me to look at if I ring retentions and what is the best approach? Tell them I am not happy or just say I am looking to leave?

    Thanks
    • ccdorset
    • By ccdorset 12th Aug 18, 1:33 PM
    • 107 Posts
    • 10 Thanks
    ccdorset
    Just phoned for my father and managed to get this deal for him aswell. I had agreed on a 23.99 deal for him a week or so ago, but saw the advert for free BT Sport on Sky today. I phoned the Customer Options team and they not only agreed to add it on for free, but also changed the deal to 21.99 a month! Was quite surprised they did that! I just phoned him and the BT Sport has been activated already, so he is chuffed to bits.

    I also got the 23.99 deal for myself the other week and by co-incidence have just ordered Sky today. It isn't being installed until 29th August though, so think I'm going to miss out on the free BT sport unfortunately!
    Originally posted by ccdorset
    Well I phoned BT and tried to get the same offer for myself, however had no such luck. I have Sky Q being installed on 29th August, but have an old Sky+ HD box with viewing card (no active Sky subscription). I was thinking they could add BT sport to that viewing card and then I can do a card swap request once I have Sky Q installed at the end of the month, however as the old viewing card doesn't have an active Sky subscription they said they were unable to do it. Only option is to hope my new Sky Q viewing card comes before the 16th, as they said they should be able to add BT Sport to that (even though it won't be active until 29th August) and give me the free Sport offer, whilst also reducing my deal from 23.99 to 21.99 per month.

    Keeping my fingers crossed!
    • JJ Egan
    • By JJ Egan 12th Aug 18, 1:51 PM
    • 11,390 Posts
    • 5,002 Thanks
    JJ Egan
    [QUOTE=Simon7685;74649639]



    This new price increase they are offering again to re contract for 18 months and keep BB at 28.99 but BT Sport will increase to 6 a month from October, which I am not happy with when new customers get it free for 18 months!

    What sort of deal would you advise me to look at if I ring retentions and what is the best approach? Tell them I am not happy or just say I am looking to leave?




    You want BT Sport then price up other providers first .
    Hand your notice in and say why .
    Wait for a better offer or leave and become a new customer in twelve months time .





    My deal re price increase .
    Is Infinity 1 3 + ALR 208 (pre price increase ) 17.33 pm + TV Max inc BT Sports HD 15 pm .

    35.33 pm that's about 1 pm more than current that would have been subject to increase of 6-50 .
    • Al Ross
    • By Al Ross 12th Aug 18, 5:03 PM
    • 486 Posts
    • 115 Thanks
    Al Ross
    No new deal starts new contract .
    BT Sport SD is listed with TV Starter package .


    http://bt.custhelp.com/app/answers/detail/a_id/52653/~/what-channels-and-bolt-ons-you-get-with-the-different-bt-tv-packages
    Originally posted by JJ Egan

    Wrong, new deal started and logged into my B.T account and they were charging me for B.T Sport from the 15th August.

    I phoned back up and have been told its been added free for 12 months now, no email confirmation has come through yet, and it has been well over 2 hours ago. I will not hold my breath that it has been finally added.
    • deanos
    • By deanos 12th Aug 18, 5:15 PM
    • 10,860 Posts
    • 5,572 Thanks
    deanos
    you should get 2 emails, first with the agreed price and 2nd to say service is active
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