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  • FIRST POST
    • J B
    • By J B 13th Jun 18, 9:53 PM
    • 2,972Posts
    • 1,074Thanks
    J B
    Router keeps losing internet connection
    • #1
    • 13th Jun 18, 9:53 PM
    Router keeps losing internet connection 13th Jun 18 at 9:53 PM
    We swapped from Plusnet to John Lewis about 3 months ago (this may be purely coincidental)


    Since then we keep losing the internet connection.


    Android phone has the wi-fi icon with an exclamation mark.
    Laptop has the wi-fi icon in the notification area but with the yellow mark saying 'connected to Sagemcom - no internet)


    A simple reboot rectifies the problem, but it's really annoying!


    We have tried the old Plusnet router and a new JL (Sagemcom) one.


    We have replaced the filtered faceplate.


    We have tried using different wi-fi channels ... all to no avail!


    Has anyone got any bright ideas?
Page 4
    • GunJack
    • By GunJack 11th Oct 18, 12:41 PM
    • 10,393 Posts
    • 7,790 Thanks
    GunJack
    8 - Maximum data rate: 484/992

    9 - Noise margin: 8.3/7.3

    10 - Line attenuation: 28.1/53.5

    Your line attenuation has risen post-fix (not good, means reduced max speed) and your snrm hasn't had time to settle yet - if the line's stable DLM can take up to a couple of weeks to settle down, so it's a bit early, unfortunately, to try and force the issue.

    Patience and lots of monitoring line stats over the next couple of weeks....
    ......Gettin' There, Wherever There is......
    • J B
    • By J B 12th Oct 18, 10:31 AM
    • 2,972 Posts
    • 1,074 Thanks
    J B
    8 - Maximum data rate: 484/992

    9 - Noise margin: 8.3/7.3

    10 - Line attenuation: 28.1/53.5

    Your line attenuation has risen post-fix (not good, means reduced max speed) and your snrm hasn't had time to settle yet - if the line's stable DLM can take up to a couple of weeks to settle down, so it's a bit early, unfortunately, to try and force the issue.

    Patience and lots of monitoring line stats over the next couple of weeks....
    Originally posted by GunJack

    Many thanks, but these are the stats from 25th Sept ....



    I have asked JL to send an OR engineer to 'mend it' - is that going to be a waste of time?


    We are away from home till Monday, so can't test again.
    • AndyPix
    • By AndyPix 12th Oct 18, 12:27 PM
    • 3,880 Posts
    • 3,216 Thanks
    AndyPix
    20 MHz WPS enabled
    Originally posted by J B

    Side note : Disable WPS
    Running with scissors since 1978
    • J B
    • By J B 12th Oct 18, 7:21 PM
    • 2,972 Posts
    • 1,074 Thanks
    J B
    JL Just phoned.
    Because we are below their minimum guaranteed speed of 1.5, they are sending a 'broadband engineer' on Monday ...


    Watch this space!
    • J B
    • By J B 16th Oct 18, 9:49 PM
    • 2,972 Posts
    • 1,074 Thanks
    J B
    JL Just phoned.
    Because we are below their minimum guaranteed speed of 1.5, they are sending a 'broadband engineer' on Monday ...


    Watch this space!
    Originally posted by J B

    Monday now swapped to Thursday!
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