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  • FIRST POST
    • MSE Sarah
    • By MSE Sarah 12th Jun 18, 2:55 PM
    • 129Posts
    • 66Thanks
    MSE Sarah
    0 WOW
    Ice loyalty scheme
    • #1
    • 12th Jun 18, 2:55 PM
    0 WOW
    Ice loyalty scheme 12th Jun 18 at 2:55 PM
    We've blagged a deal that gets you a free £10 to spend at John Lewis and M&S when you sign up to a new Mastercard loyalty scheme (which also gives up to 12% back at thousands of shops and pubs).

    We'd love to know what you think of the scheme. Please comment below with any feedback, good or bad.

    Thanks for your help!
    Last edited by MSE Sarah; 12-06-2018 at 3:06 PM.
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Page 3
    • elmer
    • By elmer 6th Jul 18, 12:34 PM
    • 821 Posts
    • 1,428 Thanks
    elmer
    just joined, hope it all works today
    • Aaron
    • By Aaron 10th Jul 18, 11:50 PM
    • 74 Posts
    • 12 Thanks
    Aaron
    Is anyone else finding that all the "Go To Website" links on the ice website go to https://www.myice.com/Templates/Public/Units/Ice/ which makes it rather difficult to find out where these retailers are?
    • Zanderman
    • By Zanderman 11th Jul 18, 8:29 AM
    • 1,711 Posts
    • 4,310 Thanks
    Zanderman
    I know Waitrose isn't an Ice retailer, that wasn't my question. My question is whether the £10 John Lewis voucher can be used in Waitrose?
    Originally posted by flyingflea
    We haven't researched that.
    As far as we know the e-vouchers are redeemable at johnlewis.com.
    Kind regards,
    Ice Team
    Originally posted by IceRewards
    That's not a very helpful answer ICE.

    Surely you should be saying you'll look into it and find out.

    Not 'we haven't researched that' which helps no-one and leaves the question completely unanswered.

    After all, how difficult can it be to find out?
  • IceRewards
    Is anyone else finding that all the "Go To Website" links on the ice website go to https://www.myice.com/Templates/Public/Units/Ice/ which makes it rather difficult to find out where these retailers are?
    Originally posted by Aaron
    Hi Aaron,

    The “Go to website” button on the retailer pages will initially bring up a prompt from us either asking you to sign in or register a Mastercard credit card, or reminding you to use your registered card when you pay. You'll then be directed straight to the retailer website where you can find your local store or location information. This is why you would see the link directing to an Ice page first.

    If you go to “Collect Points”, then the “Dining Out” category, at the top of the page you can click "display by postcode" and enter your postcode to find out which pubs are in a 5 mile radius of your address.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • IceRewards
    That's not a very helpful answer ICE.

    Surely you should be saying you'll look into it and find out.

    Not 'we haven't researched that' which helps no-one and leaves the question completely unanswered.

    After all, how difficult can it be to find out?
    Originally posted by Zanderman
    Hi Zanderman,

    We are sorry to read the comments in your post, but we believe that the terms and conditions of the offer have been clearly communicated both by Ice and by Money Saving Expert.

    For anyone who would like more information regarding how to collect and spend Ice points, the details can be found on our website, including the full terms and conditions for each participating retailer.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Aaron
    • By Aaron 13th Jul 18, 12:24 PM
    • 74 Posts
    • 12 Thanks
    Aaron
    Awkward website
    The “Go to website” button on the retailer pages will initially bring up a prompt from us either asking you to sign in or register a Mastercard credit card, or reminding you to use your registered card when you pay. You'll then be directed straight to the retailer website where you can find your local store or location information. This is why you would see the link directing to an Ice page first.

    If you go to “Collect Points”, then the “Dining Out” category, at the top of the page you can click "display by postcode" and enter your postcode to find out which pubs are in a 5 mile radius of your address.

    Kind regards,
    The Ice Team
    Originally posted by IceRewards
    I am signed in. https://www.myice.com/shop-with-ice/dining-out/harvester/ really does just link to a myice page at https://www.myice.com/Templates/Public/Units/Ice/ which is Not Found. No prompt is displayed. You might want to look at that.

    Why a 5 mile radius? That might work OK in London but I don't have even a small town within 5 miles of my postcode! That must be why it displays all the chains, some of which don't have a branch within 30 miles. Could we have a drop-down allowing us to pick the radius, please?

    Thanks
  • IceRewards
    I am signed in. https://www.myice.com/shop-with-ice/dining-out/harvester/ really does just link to a myice page at https://www.myice.com/Templates/Public/Units/Ice/ which is Not Found. No prompt is displayed. You might want to look at that.

    Why a 5 mile radius? That might work OK in London but I don't have even a small town within 5 miles of my postcode! That must be why it displays all the chains, some of which don't have a branch within 30 miles. Could we have a drop-down allowing us to pick the radius, please?

    Thanks
    Originally posted by Aaron
    Hi Aaron,

    We’re really sorry you’re experiencing some difficulties with our website. The problem you are having isn’t one we have encountered before and we haven’t been able to replicate it.

    Nevertheless, we are very keen to resolve this for you, so if you wouldn’t mind contacting our Customer Services team (see below) to give us a bit more information, we can look into why this is happening.

    Thank you for your feedback about the postcode search function, we’re always looking to hear back from our customers and I’ve passed this on to our development team.

    Customer Services (Mon-Fri 9am-5pm)
    Live Chat via myice.com
    Email: customerservices@myice.com
    Phone: 01892 800380

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
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