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  • FIRST POST
    • MSE Sarah
    • By MSE Sarah 12th Jun 18, 2:55 PM
    • 144Posts
    • 71Thanks
    MSE Sarah
    0 WOW
    Ice loyalty scheme
    • #1
    • 12th Jun 18, 2:55 PM
    0 WOW
    Ice loyalty scheme 12th Jun 18 at 2:55 PM
    We've blagged a deal that gets you a free £10 to spend at John Lewis and M&S when you sign up to a new Mastercard loyalty scheme (which also gives up to 12% back at thousands of shops and pubs).

    We'd love to know what you think of the scheme. Please comment below with any feedback, good or bad.

    Thanks for your help!
    Last edited by MSE Sarah; 12-06-2018 at 3:06 PM.
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Page 3
    • elmer
    • By elmer 6th Jul 18, 12:34 PM
    • 822 Posts
    • 1,429 Thanks
    elmer
    just joined, hope it all works today
    • Aaron
    • By Aaron 10th Jul 18, 11:50 PM
    • 74 Posts
    • 12 Thanks
    Aaron
    Is anyone else finding that all the "Go To Website" links on the ice website go to https://www.myice.com/Templates/Public/Units/Ice/ which makes it rather difficult to find out where these retailers are?
    • Zanderman
    • By Zanderman 11th Jul 18, 8:29 AM
    • 1,802 Posts
    • 4,453 Thanks
    Zanderman
    I know Waitrose isn't an Ice retailer, that wasn't my question. My question is whether the £10 John Lewis voucher can be used in Waitrose?
    Originally posted by flyingflea
    We haven't researched that.
    As far as we know the e-vouchers are redeemable at johnlewis.com.
    Kind regards,
    Ice Team
    Originally posted by IceRewards
    That's not a very helpful answer ICE.

    Surely you should be saying you'll look into it and find out.

    Not 'we haven't researched that' which helps no-one and leaves the question completely unanswered.

    After all, how difficult can it be to find out?
  • IceRewards
    Is anyone else finding that all the "Go To Website" links on the ice website go to https://www.myice.com/Templates/Public/Units/Ice/ which makes it rather difficult to find out where these retailers are?
    Originally posted by Aaron
    Hi Aaron,

    The “Go to website” button on the retailer pages will initially bring up a prompt from us either asking you to sign in or register a Mastercard credit card, or reminding you to use your registered card when you pay. You'll then be directed straight to the retailer website where you can find your local store or location information. This is why you would see the link directing to an Ice page first.

    If you go to “Collect Points”, then the “Dining Out” category, at the top of the page you can click "display by postcode" and enter your postcode to find out which pubs are in a 5 mile radius of your address.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • IceRewards
    That's not a very helpful answer ICE.

    Surely you should be saying you'll look into it and find out.

    Not 'we haven't researched that' which helps no-one and leaves the question completely unanswered.

    After all, how difficult can it be to find out?
    Originally posted by Zanderman
    Hi Zanderman,

    We are sorry to read the comments in your post, but we believe that the terms and conditions of the offer have been clearly communicated both by Ice and by Money Saving Expert.

    For anyone who would like more information regarding how to collect and spend Ice points, the details can be found on our website, including the full terms and conditions for each participating retailer.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Aaron
    • By Aaron 13th Jul 18, 12:24 PM
    • 74 Posts
    • 12 Thanks
    Aaron
    Awkward website
    The “Go to website” button on the retailer pages will initially bring up a prompt from us either asking you to sign in or register a Mastercard credit card, or reminding you to use your registered card when you pay. You'll then be directed straight to the retailer website where you can find your local store or location information. This is why you would see the link directing to an Ice page first.

    If you go to “Collect Points”, then the “Dining Out” category, at the top of the page you can click "display by postcode" and enter your postcode to find out which pubs are in a 5 mile radius of your address.

    Kind regards,
    The Ice Team
    Originally posted by IceRewards
    I am signed in. https://www.myice.com/shop-with-ice/dining-out/harvester/ really does just link to a myice page at https://www.myice.com/Templates/Public/Units/Ice/ which is Not Found. No prompt is displayed. You might want to look at that.

    Why a 5 mile radius? That might work OK in London but I don't have even a small town within 5 miles of my postcode! That must be why it displays all the chains, some of which don't have a branch within 30 miles. Could we have a drop-down allowing us to pick the radius, please?

    Thanks
  • IceRewards
    I am signed in. https://www.myice.com/shop-with-ice/dining-out/harvester/ really does just link to a myice page at https://www.myice.com/Templates/Public/Units/Ice/ which is Not Found. No prompt is displayed. You might want to look at that.

    Why a 5 mile radius? That might work OK in London but I don't have even a small town within 5 miles of my postcode! That must be why it displays all the chains, some of which don't have a branch within 30 miles. Could we have a drop-down allowing us to pick the radius, please?

    Thanks
    Originally posted by Aaron
    Hi Aaron,

    We’re really sorry you’re experiencing some difficulties with our website. The problem you are having isn’t one we have encountered before and we haven’t been able to replicate it.

    Nevertheless, we are very keen to resolve this for you, so if you wouldn’t mind contacting our Customer Services team (see below) to give us a bit more information, we can look into why this is happening.

    Thank you for your feedback about the postcode search function, we’re always looking to hear back from our customers and I’ve passed this on to our development team.

    Customer Services (Mon-Fri 9am-5pm)
    Live Chat via myice.com
    Email: customerservices@myice.com
    Phone: 01892 800380

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Kangacarol
    • By Kangacarol 24th Jul 18, 3:18 AM
    • 1 Posts
    • 0 Thanks
    Kangacarol
    Returns
    If I return a purchase from M&S, will the points I used be refunded to my ICE account?
  • IceRewards
    If I return a purchase from M&S, will the points I used be refunded to my ICE account?
    Originally posted by Kangacarol
    When you use Ice points to purchase an M&S e-voucher, in the event that you return your order you will still receive the full refund value, including the value of the e-voucher. Your e-voucher is not cancelled and the Ice points will not be credited back to your account.

    If you still have any questions please don't hesitate to get in touch with our Customer Services team.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Abbey1991
    • By Abbey1991 7th Aug 18, 7:07 PM
    • 103 Posts
    • 12 Thanks
    Abbey1991
    Can anyone summarise this for a newbie?

    It sounds like online purchases work just like quidco etc. and it doesn't matter which credit card you use..

    And instore purchases give you extra points if you use your registered Mastercard. The main places seem to be loads of pubs, a few holiday places, and Go Ape.

    Is that right?
    • simonlavender
    • By simonlavender 8th Aug 18, 3:48 PM
    • 12 Posts
    • 5 Thanks
    simonlavender
    MSE10 not working
    Invalid Promotion code

    https://www.myice.com/join-ice/joinwithmastercardstep1/?
    • qsk
    • By qsk 12th Aug 18, 7:49 PM
    • 276 Posts
    • 148 Thanks
    qsk
    Registered a while ago and got 1000 points. Tried to use it for the first time. Not a pleasant experience: even though it claims to have £10 in both JL and M&S available in bright color, when I click "Spend points", I only have the choice of 50 points (£1) and 450 points (£5) for JL and only 50 points (£1) for M&S!!!???
  • IceRewards
    Can anyone summarise this for a newbie?

    It sounds like online purchases work just like quidco etc. and it doesn't matter which credit card you use..

    And instore purchases give you extra points if you use your registered Mastercard. The main places seem to be loads of pubs, a few holiday places, and Go Ape.

    Is that right?
    Originally posted by Abbey1991
    To start collecting rewards you first need to register your Mastercard credit card to your Ice account. Ice rewards are on top of other rewards, discounts and promotions you may get with the retailer.

    For a full list of retailers participating and how to collect rewards please see myice.com and look for the Mastercard logo. For these retailers (such as TUI, First Choice, Harvester, Toby Carvery, DFDS, JoJo Maman Bebe and many more) simply pay with your registered Mastercard credit card and your transactions with these retailers will be automatically tracked. You can collect with Mastercard retailers both online or instore, please check each retailer page for more information.

    For other Ice retailers (including Marks and Spencer and John Lewis) you always have to go via myice.com for your transactions to be tracked, but you do not have to pay using your registered Mastercard.

    If you have any further questions, please don’t hesitate to get in touch with our Customer Services team who are always happy to talk through any queries you may have.

    Originally posted by simonlavender
    The MSE10 promotion ended on 10th July and therefore is no longer valid.

    Registered a while ago and got 1000 points. Tried to use it for the first time. Not a pleasant experience: even though it claims to have £10 in both JL and M&S available in bright color, when I click "Spend points", I only have the choice of 50 points (£1) and 450 points (£5) for JL and only 50 points (£1) for M&S!!!???
    Originally posted by qsk
    We’re sorry you haven’t been able to exchange your promo points for an M&S or John Lewis voucher yet. Please be assured we are continually uploading more £10 vouchers to our website so please do keep checking back. You have three years to use your Ice points therefore please do not think that they will expire if you do not exchange for an e-voucher quickly.

    You can also spend your points with any of our other participating retailers like Toby Carvery, Harvester, TUI, Go Ape and many more when you pay with your registered Mastercard credit card. Please see myice.com for a full list of participating retailers.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Scooby123
    • By Scooby123 22nd Aug 18, 7:10 PM
    • 6 Posts
    • 0 Thanks
    Scooby123
    Hopeless
    I used some points with M&S in early June, but I can't use any more points with them as the transaction is still "pending".


    This is now 70 days they've had to verify the transaction - it's a good thing that my points are valid for up to three years as I might need to wait that long to be able to use them........


    Surely it shouldn't take over 10 weeks to verify a transaction - that certainly isn't making me want to use my MasterCard for transactions!!
  • IceRewards
    I used some points with M&S in early June, but I can't use any more points with them as the transaction is still "pending".

    This is now 70 days they've had to verify the transaction - it's a good thing that my points are valid for up to three years as I might need to wait that long to be able to use them........

    Surely it shouldn't take over 10 weeks to verify a transaction - that certainly isn't making me want to use my MasterCard for transactions!!
    Originally posted by Scooby123
    Thank you for your feedback. Our relationship with Marks & Spencer means that we have to wait for transactions to be validated, which is outside of our control, and we appreciate that this can take some time.

    You can spend your points with any other retailer in the Ice programme to get a discount when you dine out, for instance at Harvester or Toby Carvery. You can see a full list of places to spend your points at myice.com.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Scooby123
    • By Scooby123 28th Aug 18, 6:55 PM
    • 6 Posts
    • 0 Thanks
    Scooby123
    Sadly that's not much help to me - I want to use the points at M&S ! ELEVEN weeks now and still no action
  • IceRewards
    Sadly that's not much help to me - I want to use the points at M&S ! ELEVEN weeks now and still no action
    Originally posted by Scooby123
    We are sorry that there has been a delay in M&S approving pending transactions, which we have been chasing. We have now been assured that pending transactions made up to and including 7th July will be confirmed by the end of the day on Friday 31st August.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • little ianto
    • By little ianto 31st Aug 18, 10:33 AM
    • 20 Posts
    • 8 Thanks
    little ianto
    Tried to buy a train ticket via Train Genius using loyalty points on Wednesday. Worked well until the payment page, then nothing. Contacted Train Genius who said to contact Ice, who said to get back to TG. They said they would look at the problem and get back to me. Guess what, that's right, no return phone call. Perhaps they should consider changing their name.
  • IceRewards
    Tried to buy a train ticket via Train Genius using loyalty points on Wednesday. Worked well until the payment page, then nothing. Contacted Train Genius who said to contact Ice, who said to get back to TG. They said they would look at the problem and get back to me. Guess what, that's right, no return phone call. Perhaps they should consider changing their name.
    Originally posted by little ianto
    We're sorry TrainGenius hasn't been in contact with you, we've been trying to sort this out with them directly on your behalf. We haven't been able to replicate the problem on our system, but if could get in contact with our Customer Services team, we can check the details of your exact transaction with TrainGenius and get this resolved.

    Thank you for your help.

    Kind regards,
    The Ice Team

    Customer Services (Mon-Fri, 9am-5pm)
    Live Chat via myice.com
    Email: customerservices@myice.com
    Phone: 01892 800380
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • IceRewards
    Tried to buy a train ticket via Train Genius using loyalty points on Wednesday. Worked well until the payment page, then nothing. Contacted Train Genius who said to contact Ice, who said to get back to TG. They said they would look at the problem and get back to me. Guess what, that's right, no return phone call. Perhaps they should consider changing their name.
    Originally posted by little ianto
    We wanted to send a quick courtesy note to let you know that the Ice points you claimed towards your Train Genius transaction are now back in your account. Just as a word of reassurance, you will never lose your Ice points if a transaction with Train Genius doesn’t complete for any reason. We keep the Ice points discount live for 5 days in case you want to try to make the transaction again, in which case the Ice discount will automatically be deducted against the completed transaction. After that time if your Ice discount is unused we credit the Ice points back to your Ice account 48 hours later.

    We are sorry that you encountered this issue completing your Train Genius purchase. We haven’t been able to replicate the error but if you would like us to investigate this further please don’t hesitate to contact us with the details of your transaction.

    Kind regards,
    The Ice Team
    Verified Company
    I am a verified representative of Ice. MSE has given permission for me to post in response to queries about the company so I can help solve issues. You can see my name on the verified companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
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