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    • MrPuzzle
    • By MrPuzzle 8th Jun 18, 12:09 PM
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    MrPuzzle
    0 WOW
    Ryanair - Baggage allowance / priority boarding refund
    • #1
    • 8th Jun 18, 12:09 PM
    0 WOW
    Ryanair - Baggage allowance / priority boarding refund 8th Jun 18 at 12:09 PM
    Hi all,
    Hope somebody can assist on here because Ryanair has just made me very unhappy.

    This morning i booked 6 people priority boarding has an extra to my flight because i found the baggage allowance misleading.

    After taking out priority board i realised i do not require it and contacted there LIVE CHAT and was informed i cannot cancel because there is no policy and obtain a refund for this. Is this correct around the refund ?

    Thanks in advance
Page 1
    • jpsartre
    • By jpsartre 8th Jun 18, 12:32 PM
    • 3,379 Posts
    • 2,166 Thanks
    jpsartre
    • #2
    • 8th Jun 18, 12:32 PM
    • #2
    • 8th Jun 18, 12:32 PM
    Yes, they are correct. See article 10.1 of their conditions of carriage.
    • MrPuzzle
    • By MrPuzzle 8th Jun 18, 12:38 PM
    • 2 Posts
    • 0 Thanks
    MrPuzzle
    • #3
    • 8th Jun 18, 12:38 PM
    • #3
    • 8th Jun 18, 12:38 PM
    Great...
    Thanks :-(
    • Westin
    • By Westin 8th Jun 18, 1:35 PM
    • 1,461 Posts
    • 1,092 Thanks
    Westin
    • #4
    • 8th Jun 18, 1:35 PM
    • #4
    • 8th Jun 18, 1:35 PM
    <there is no policy and obtain a refund for this. Is this correct around the refund ?>

    There is a policy. It is simply not to refund these extras if you change your mind.

    You can still benefit from the priority boarding.
    • Macbennett
    • By Macbennett 1st Aug 18, 11:23 PM
    • 2 Posts
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    Macbennett
    • #5
    • 1st Aug 18, 11:23 PM
    • #5
    • 1st Aug 18, 11:23 PM
    The same thing has happened to me. I am really not happy about it. You must be able to do something, it is very misleading, they shouldn't be able to do this surely?
    • Pollycat
    • By Pollycat 2nd Aug 18, 7:23 AM
    • 20,531 Posts
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    Pollycat
    • #6
    • 2nd Aug 18, 7:23 AM
    • #6
    • 2nd Aug 18, 7:23 AM
    The same thing has happened to me. I am really not happy about it. You must be able to do something, it is very misleading, they shouldn't be able to do this surely?
    Originally posted by Macbennett
    Previously stated:
    Yes, they are correct. See article 10.1 of their conditions of carriage.
    Originally posted by jpsartre
    • Westin
    • By Westin 2nd Aug 18, 9:28 AM
    • 1,461 Posts
    • 1,092 Thanks
    Westin
    • #7
    • 2nd Aug 18, 9:28 AM
    • #7
    • 2nd Aug 18, 9:28 AM
    The same thing has happened to me. I am really not happy about it. You must be able to do something, it is very misleading, they shouldn't be able to do this surely?
    Originally posted by Macbennett
    How so?

    I think the Ryanair site is probably one of the most simplistic and easy to use ones out there.

    Like all online purchases, you just need to take care and read what you are selecting and buying.
    • Pollycat
    • By Pollycat 2nd Aug 18, 9:37 AM
    • 20,531 Posts
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    Pollycat
    • #8
    • 2nd Aug 18, 9:37 AM
    • #8
    • 2nd Aug 18, 9:37 AM
    From the Ryanair website:
    https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/Baggage#0-1

    Important: Ryanair Cabin Bag Policy


    What you CAN bring on board
    • All passengers are entitled to bring 1 small personal bag on board which must fit under the seat in front of you (35cm x 20cm x 20cm). Examples include, handbag, laptop bag and small back pack.
    • Passengers who have purchased "Priority & 2 Cabin Bags" or Plus/Flexi/Family ticket or connecting flight ticket can bring 1 additional 10kg bag on board which must fit into the baggage sizer (not exceeding 10kg and dimensions 55cm x 40cm x 20cm).
    • Passengers who choose not to purchase ”Priority & 2 Cabin Bags” and arrive at the gate with 2 bags, your second larger bag (10kg weight Dimensions: 55cm x 40cm x 20cm) will be taken off you, tagged and placed in the aircraft hold free of charge. Please ensure all valuables are removed. You will collect this bag at the baggage belt at your destination airport. (N.B. Remember to bring your passport with you if yoiu need to go through passport control at your destination airport.)
    • Priority & 2 Cabin Bags costs €5 if purchased at the time of the initial flight booking. If added via Manage my Booking facility on our website or via the Ryanair app (up to 40 minutes before the scheduled flight departure time) the fee is €6.
    I really can't see what is misleading in the above.

    You either are happy with just a small bag or you want to take a smaller bag and a larger bag so you pay for 'priority & 2 cabin bags'.

    Maybe I am misunderstanding post #5.
    Perhaps the poster can explain.
    • Macbennett
    • By Macbennett 2nd Aug 18, 11:34 AM
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    Macbennett
    • #9
    • 2nd Aug 18, 11:34 AM
    • #9
    • 2nd Aug 18, 11:34 AM
    I know how to check up on baggage allowances, and there is no need to be so judgemental.
    The reason why i am so annoyed is when i was in the process of booking flights, it came up with the option of priority & 2 cabin bags, £6pp each way, this option looked good value as it states you can take 2 cabin bags onto the plane with you. NOWHERE does it state you can take a small bag and place a cabin bag in the hold for free!
    my family booking consists of 5 adults and 2 children aged 6 &7. I booked 5 priority passes and paid for a checked bag for my children so they wouldnt have to cart their bags onto a plane.
    when checking baggage allowances after purchasing, it is then clear what you can actually take without having to purchase priority.
    i was mislead into priority as this was the only option that was available to me for me to take a cabin bag.
    I dont want anyone to fall for the same mistake and its clear someone already has, it is wrong that only part of the information is given when booking.
    If anyone knows how i can report this then i would like to know, i am unable to find any email addresses for ryan air, web chat is useless, numerous phone calls that advisors have just hung up on.
    Ryan Air should not take any money for services that will not be used or not suitable for their customers, end of.
    • richardw
    • By richardw 2nd Aug 18, 1:26 PM
    • 18,710 Posts
    • 7,826 Thanks
    richardw
    So you did not know what the standard free hand luggage allowance is?
    Last edited by richardw; 02-08-2018 at 1:37 PM.
    Posts are not advice and must not be relied upon.
    • Pollycat
    • By Pollycat 3rd Aug 18, 9:26 AM
    • 20,531 Posts
    • 55,202 Thanks
    Pollycat
    I know how to check up on baggage allowances, and there is no need to be so judgemental.
    The reason why i am so annoyed is when i was in the process of booking flights, it came up with the option of priority & 2 cabin bags, £6pp each way, this option looked good value as it states you can take 2 cabin bags onto the plane with you. NOWHERE does it state you can take a small bag and place a cabin bag in the hold for free!
    my family booking consists of 5 adults and 2 children aged 6 &7. I booked 5 priority passes and paid for a checked bag for my children so they wouldnt have to cart their bags onto a plane.
    when checking baggage allowances after purchasing, it is then clear what you can actually take without having to purchase priority.
    i was mislead into priority as this was the only option that was available to me for me to take a cabin bag.
    I dont want anyone to fall for the same mistake and its clear someone already has, it is wrong that only part of the information is given when booking.
    If anyone knows how i can report this then i would like to know, i am unable to find any email addresses for ryan air, web chat is useless, numerous phone calls that advisors have just hung up on.
    Ryan Air should not take any money for services that will not be used or not suitable for their customers, end of.
    Originally posted by Macbennett
    I'm not sure if it's me you are accusing of being judgemental.
    I did not intend to be.
    Your initial post was somewhat sketchy on details.

    It's just that if it were me - prior to starting the booking process for any airline ticket, I'd check the hand/hold luggage policies, whether you can prebook seats for free or have to pay, whether it has online check-in etc.
    So I'd already know that with Ryanair you can choose not to pay for 'priority and 2 cabin bags' and have your bigger bag put in the hold for free by the time the option popped up during the booking process.

    The information is there to be read so I'm not sure that you'll get anywhere with your complaint.

    Sorry, I can't help with contact details to report this.
    • Discodee
    • By Discodee 7th Aug 18, 12:10 PM
    • 1,930 Posts
    • 2,959 Thanks
    Discodee
    In fairness, people not used to booking flights may be confused.ive been booking flights for donkeys yrs now so check everything carefully.people who've not flown for years may find everything so different.
    I remember being about to book with one airline once and thinking id best go check their website for something.. I was glad i had, and didnt book with them. It isnt confusing to seasoned travellers but maybe new ones do find it so
    I can be brown I can be blue I can be violet and sky. I can be hurtful I can be purple I can be anything you like..Gotta be green gotta be mean gotta be everything more...
    • Pollycat
    • By Pollycat 8th Aug 18, 8:28 AM
    • 20,531 Posts
    • 55,202 Thanks
    Pollycat
    In fairness, people not used to booking flights may be confused.ive been booking flights for donkeys yrs now so check everything carefully.people who've not flown for years may find everything so different.
    I remember being about to book with one airline once and thinking id best go check their website for something.. I was glad i had, and didnt book with them. It isnt confusing to seasoned travellers but maybe new ones do find it so
    Originally posted by Discodee
    If people are likely to be confused, they need to be doubly careful about what they are clicking on and agreeing to pay for.
    That includes checking the T&Cs you are agreeing to.
    In the world of internet purchasing, claiming innocence or naivety will not guarantee a refund for something you later claim you purchased by mistake.
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