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  • FIRST POST
    • ukpcvictim
    • By ukpcvictim 3rd Jun 18, 2:32 AM
    • 7Posts
    • 3Thanks
    ukpcvictim
    SCS Law / UK Parking Control Ltd "Not a Letter of Claim"
    • #1
    • 3rd Jun 18, 2:32 AM
    SCS Law / UK Parking Control Ltd "Not a Letter of Claim" 3rd Jun 18 at 2:32 AM
    Hi all,

    My wife has been sent a letter from "SCS Law" on behalf of "UK Parking Control Ltd" regarding a PCN issued to her vehicle at the end of August 2017 (just over 9 months ago!). The letter says to contact "Debt Recovery Plus Ltd" to pay a ridiculous fine / penalty in excess of 150!

    I am after some advice from you kind folk as to how we should proceed.

    Key points that seem relevant:
    1. We have not received any previous correspondence about this matter
    2. My wife did not have a ticket (PCN?) attached to her car (she has in the distant past, but always tells me about them).
    3. We have quickly appealed all previous tickets to the retailer and had ALL of them immediately cancelled.
    4. The alleged offence is listed as "parking in a designated disabled parking space without clearly displaying a valid disability badge / permit"
    5. My wife is disabled, and does has a (valid!) blue badge which will have been on the dashboard somewhere while she was parked
    6. My wife's vehicle is a motability vehicle which is registered with DVLA as a disabled persons vehicle, and in the VED class of "disabled"
    7. We apparently have until 12th June to make full payment!

    I have read the key points in the newbies threads, but this seems a little different as we haven't had a ticket on the car, nor any previous correspondence. (I know... every newbie thinks their case is special / different, but seriously... this one seems to be!).

    As I have said in my points above, when we have been given tickets at this particular retail park in the past we have immediately complained to the retail park owner and had them cancelled without any fight. This one has now sprung up from nowhere and is already at a point of threatening court action etc !

    Any advice would be greatly appreciated as I don't really need the stress / hassle of this at the moment! At the same time, I don't plan on paying a ridiculous fee because my wife decided to park, legally, in a free car park!
Page 1
    • Umkomaas
    • By Umkomaas 3rd Jun 18, 10:46 AM
    • 19,701 Posts
    • 31,179 Thanks
    Umkomaas
    • #2
    • 3rd Jun 18, 10:46 AM
    • #2
    • 3rd Jun 18, 10:46 AM
    1. We have not received any previous correspondence about this matter Not unheard of, in fact fairly common
    2. My wife did not have a ticket (PCN?) attached to her car (she has in the distant past, but always tells me about them). As above
    3. We have quickly appealed all previous tickets to the retailer and had ALL of them immediately cancelled. What did they say this time?
    4. The alleged offence is listed as "parking in a designated disabled parking space without clearly displaying a valid disability badge / permit" Have a look on UKPC's website to check if they have photos
    5. My wife is disabled, and does has a (valid!) blue badge which will have been on the dashboard somewhere while she was parked Photos should either show the badge, or not (check angles they've taken the shots as sometimes they use things like windscreen pillars to 'hide' the badge)
    6. My wife's vehicle is a motability vehicle which is registered with DVLA as a disabled persons vehicle, and in the VED class of "disabled" PPCs don't care, a disabled person's money is equally as good as that of an able-bodied person
    7. We apparently have until 12th June to make full payment! says who? DRP?

    If you haven't complained to the retailer, take the blue badge (watch where you park if you remove from the vehicle to do this) and any receipts, cc or bank statements showing purchases for the day (or back copies showing regular patronage) and ask them to get this cancelled. Under the Equality Act 2010 your wife has every right to park in those spots (the EA doesn't demand a blue badge). Remind the retailer that they have a responsibility to provide 'reasonable adjustments' for your wife under the Act (and they are liable for the actions of their agent too in this regard). Tell them that if they don't sort this out, you (your wife) will be issuing a claim against the retailer under the Act for distress and harassment where, by law, the minimum recompense is 500.
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • fisherjim
    • By fisherjim 3rd Jun 18, 11:53 AM
    • 3,228 Posts
    • 4,988 Thanks
    fisherjim
    • #3
    • 3rd Jun 18, 11:53 AM
    • #3
    • 3rd Jun 18, 11:53 AM
    Also you do not have a "fine" or "penalty" the fact that they are telling you to pay DRP means this is a debt recovery in the guise of a Solicitors letter, a common scam they get up to.


    These are proven scammers I would not put it past them to go directly to this stage knowing you had every right to be parked there and that they should cancel when challenged, but go directly to this stage on purpose.
    • The Deep
    • By The Deep 3rd Jun 18, 11:57 AM
    • 10,238 Posts
    • 10,131 Thanks
    The Deep
    • #4
    • 3rd Jun 18, 11:57 AM
    • #4
    • 3rd Jun 18, 11:57 AM
    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

    Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

    Hospital car parks and residential complex tickets have been especially mentioned.

    The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.
    You never know how far you can go until you go too far.
    • Redx
    • By Redx 3rd Jun 18, 1:24 PM
    • 19,592 Posts
    • 24,899 Thanks
    Redx
    • #5
    • 3rd Jun 18, 1:24 PM
    • #5
    • 3rd Jun 18, 1:24 PM
    use the SAR under the new GDPR rules to get all the info from UKPC direct , see the GDPR thread by coupon mad on here for details


    ie:- use the law to get all the information and photos held by UKPC using a free SAR request , even if you do it in her name (remember , it must be the person receiving thge letters who signs this and does this, even if you are doing it all on her behalf , using her email details etc- if necessary setup a free gmail email account in her name, just for dealing with this)



    and follow the advice above too
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • ukpcvictim
    • By ukpcvictim 3rd Jun 18, 7:04 PM
    • 7 Posts
    • 3 Thanks
    ukpcvictim
    • #6
    • 3rd Jun 18, 7:04 PM
    • #6
    • 3rd Jun 18, 7:04 PM
    Thank you all for your replies. I am already feeling more confident about all of this they really are a bunch of scummy <expletives>!!

    I will go through the comments above and reply accordingly later this evening. Your help is very welcome and greatly appreciated.
    • ukpcvictim
    • By ukpcvictim 4th Jun 18, 1:33 AM
    • 7 Posts
    • 3 Thanks
    ukpcvictim
    • #7
    • 4th Jun 18, 1:33 AM
    • #7
    • 4th Jun 18, 1:33 AM
    @Umkomaas
    We haven't challenged them yet as we weren't even sure they would be able to cancel it as it is already with "debt collectors". We will go and see what they say in the next couple of days.

    With regard to photos, they haven't included the original reference number which, according to the UKPC website, should be a 10-digit number. The only reference number we have been given is a 7-digit number! Presumably, if they don't immediately have the issue cancelled, we should demand to see photos as proof before doing anything else?

    The point about my wife being disabled was more aimed at the fact that the vehicle is registered as a disabled vehicle with the DVLA. I would have expected (apparently naively!) them to look up each vehicle before issuing a ticket, to avoid these sorts of comebacks. Surely this could easily be done with a portable handheld device used by each ticket issuing monkey they employ?

    The "deadline" of 12th June is mentioned in the letter, so I guess that is from DRP?

    When we go and pay them a visit, I will certainly mention the Equality Act (which I am about to Google and have a read up on). Hopefully this will make them get it all cancelled off nice and swiftly, and that can be the end of it!

    @TheDeep
    Thank you for the link to the parliament video. As soon as I started watching it I noticed my local MP sat right in front of the MP doing most of the talking, and he also gave his own little speech later in the video, mentioning "honey pot" car parks. I am 99.9% certain that he is describing the car park where my wife was allegedly ticketed, so I will be going to visit him as soon as I am able as I get the impression he will dive all over this!!
    It was interesting to note that UK Parking Control Ltd was mentioned specifically as a group of scammers lol. I feel it really says something about your company when the countries MPs are naming and shaming you during their official sessions in parliament!

    @Redx
    I will request photographic evidence etc if they decide not to drop it once I have visited the retail park in question. Using the new GDPR rules is something I hadn't thought of, but I will certainly look into that further if I have to go that route!

    @everyone
    Thanks again for all your advice. I will keep the thread updated on how this proceeds and may request further help if required.
    • Coupon-mad
    • By Coupon-mad 4th Jun 18, 1:43 AM
    • 62,736 Posts
    • 75,658 Thanks
    Coupon-mad
    • #8
    • 4th Jun 18, 1:43 AM
    • #8
    • 4th Jun 18, 1:43 AM
    use the SAR under the new GDPR rules to get all the info from UKPC direct , see the GDPR thread by coupon mad on here for details
    Using the new GDPR rules is something I hadn't thought of, but I will certainly look into that further if I have to go that route!
    https://forums.moneysavingexpert.com/showthread.php?t=5849784
    • ukpcvictim
    • By ukpcvictim 4th Jun 18, 2:48 AM
    • 7 Posts
    • 3 Thanks
    ukpcvictim
    • #9
    • 4th Jun 18, 2:48 AM
    • #9
    • 4th Jun 18, 2:48 AM
    As a brief note, could someone add "SAR" to the list of acronyms in the newbie thread I had to Google that one!

    And yes, this sounds like a cracking idea I will send a SAR in my wife's name tomorrow. Will be interesting to see if they provide the information at all, let alone in time!
    • Umkomaas
    • By Umkomaas 4th Jun 18, 9:10 AM
    • 19,701 Posts
    • 31,179 Thanks
    Umkomaas
    With regard to photos, they haven't included the original reference number which, according to the UKPC website, should be a 10-digit number. The only reference number we have been given is a 7-digit number! Presumably, if they don't immediately have the issue cancelled, we should demand to see photos as proof before doing anything else?
    A 10-digit code usually relates to your access code to POPLA (that ship has long sailed), so the 7-digit Code might well be your PCN reference. Try it.

    The point about my wife being disabled was more aimed at the fact that the vehicle is registered as a disabled vehicle with the DVLA. I would have expected (apparently naively!) them to look up each vehicle before issuing a ticket, to avoid these sorts of comebacks. Surely this could easily be done with a portable handheld device used by each ticket issuing monkey they employ?
    What, and miss the opportunity to make some money? Even if 9 out of 10 similarly scammed disabled people ignore them/get their PCN cancelled, they will have still collected 100.

    I can see your eyes slowly widening!
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Le_Kirk
    • By Le_Kirk 4th Jun 18, 9:51 AM
    • 3,285 Posts
    • 2,229 Thanks
    Le_Kirk
    As a brief note, could someone add "SAR" to the list of acronyms in the newbie thread I had to Google that one!
    Originally posted by ukpcvictim
    It's Coupon-Mad's thread and I am sure she will update it when she reads this.
    • ukpcvictim
    • By ukpcvictim 4th Jun 18, 3:47 PM
    • 7 Posts
    • 3 Thanks
    ukpcvictim
    Ok, so I have been to see the people that run the retail park and they say they can!!!8217;t cancel these tickets and I need to contact UK Parking Control / DRP to get it cancelled. He also agreed that the reference given is not the full reference number, meaning I can!!!8217;t look up any pictures of the alleged incident. Altogether the bloke was very one sided and had no interest in trying to help get this resolved.

    He did confirm that the car park is private property, so I pointed out that the EA 2010 doesn!!!8217;t require a badge to be shown, and he agreed (which surprised me!). Seems like that alone should have this case thrown out!

    I got a bit stroppy with him (but didn!!!8217;t get abusive!) and told him I will have a chat with our MP to see if that will help things along.

    Next step I guess is to email my MP!

    In your opinions, should I try contacting UKPC to try and get the full reference number first, or is this more likely to just open a can of worms?
    • ukpcvictim
    • By ukpcvictim 4th Jun 18, 4:36 PM
    • 7 Posts
    • 3 Thanks
    ukpcvictim
    OK, so I may have jumped the gun a little, but I have emailed DRP asking for evidence of the offence as I figured my MP is likely to suggest that as a first course of action, plus he will probably want to see their response as well.

    The email (written by me, sent on my wifes behalf, checked by her before sending) was carefully worded so as to not do anything in the way of admitting any liability and asked for all evidence of and relating to the alleged offence. I pointed out that we haven't had any previous correspondence about this matter and this is the first we have heard of it, 9 months later!

    I also threw in a final note requesting that they deal with "my husband" (me) in all future correspondence as the initial letter was intimidating and threatening.
    This is a request we make to many companies regularly and is a perfectly reasonable request as I tend to deal with most things on my wife's behalf anyway.

    The interesting part is that they all seem to react differently to the request as they are never sure about how the DPA affects the information they would need to share with me. The GDPR will no doubt also kick in stronger here as well!
    My understanding is that as long as my wife confirms she is happy for information to be shared with me (specifically!) then they are not breaching DPA / GDPR.

    Thoughts and comments welcome!
    • Redx
    • By Redx 4th Jun 18, 4:42 PM
    • 19,592 Posts
    • 24,899 Thanks
    Redx
    doesnt really matter who is getting the paperwork as long as she is happy for you to deal with it in her name


    DRP cannot , I repeat , CANNOT cancel the alleged debt, they work for UKPC and only UKPC or a landowner or M.A. can cancel the alleged debt (or popla or a judge of course) - so that person is a fool for suggesting that DRP can cancel this alleged debt


    you were told earlier to do the SAR under the GDPR/DPA laws, and it doesnt matter if the good lady has no reference from UKPC because she as a person is demanding all the info relevant to HER NAME at HER ADDRESS for vehicle AB12CDE registered in HER NAME


    so request everything , PCN,s , photos , all data etc


    that way she has all the references and data being held on their system


    then take it from there , so you write it , she presses SEND


    good luck
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Quentin
    • By Quentin 7th Aug 18, 8:14 PM
    • 37,490 Posts
    • 21,705 Thanks
    Quentin
    Everyone is asked to read up on this in the newbies thread near the top of the forum before posting here.


    debt collectors letters are covered in #4 there


    If after getting up to speed on the game you are caught up in you need help not covered in the faq then start your own thread
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