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    • HurdyGurdy
    • By HurdyGurdy 17th May 18, 9:01 PM
    • 863Posts
    • 3,097Thanks
    HurdyGurdy
    Outcome - post 14. Bike useless after 13 months
    • #1
    • 17th May 18, 9:01 PM
    Outcome - post 14. Bike useless after 13 months 17th May 18 at 9:01 PM
    In April last year, I purchased two folding electric bikes from Ideal World Shopping channel. First (and last!) ever purchase off a shopping channel.

    The bikes have been problematic ever since I received them.

    Between the two, we have had pedals falling off, chains falling off, punctures (due to poor quality tyres), the handlebars collapsing whilst riding, the saddle collapsing whilst riding, the wheel being damaged beyond repair due to going over a dropped kerb. etc etc etc.

    When the wheel got irreparably damaged, I contacted Ideal World, who put me onto the company who deal with replacement/spare parts and suggested I contacted them. I made several attempts, and finally when I rang after about the fifth time, got through to a full mailbox. Ideal World were contacted again, and they somehow provided a replacement (refurbished) wheel.

    The latest problem is that on one of them, the clip that releases the handlebars to raise/lower them has sheared in half. My husband tried to replace it with a jubilee clip, but this hasn't worked as when you start to ride, after about 10 yards, the handlbars start to twist. I ended up trying to ride it home with my left arm completely straight and my right arm bent, with the elbow behind my waist.

    I have again tried to contact the provider of the spare parts, and was asked to email my query to them, which I did.

    I received a reply saying Sorry, we don't supply Ideal World Shopping Channel any more and can't provide any spare parts.

    I have forwarded this email to Ideal World and I'm waiting to hear back from them as to what, f anything, they are able to do for me.

    Does anyone have any idea what my position is? I know that they will be outside of a year's warranty period - but only just. Does Ideal World have any obligation here, or is it just chalk it up to experience and chuck the (500) bike, as it is unrideable.
    Last edited by HurdyGurdy; 21-05-2018 at 7:51 PM.
Page 1
    • DCFC79
    • By DCFC79 19th May 18, 1:22 PM
    • 32,118 Posts
    • 20,204 Thanks
    DCFC79
    • #2
    • 19th May 18, 1:22 PM
    • #2
    • 19th May 18, 1:22 PM
    In April last year, I purchased two folding electric bikes from Ideal World Shopping channel. First (and last!) ever purchase off a shopping channel.

    The bikes have been problematic ever since I received them.

    Between the two, we have had pedals falling off, chains falling off, punctures (due to poor quality tyres), the handlebars collapsing whilst riding, the saddle collapsing whilst riding, the wheel being damaged beyond repair due to going over a dropped kerb. etc etc etc.

    When the wheel got irreparably damaged, I contacted Ideal World, who put me onto the company who deal with replacement/spare parts and suggested I contacted them. I made several attempts, and finally when I rang after about the fifth time, got through to a full mailbox. Ideal World were contacted again, and they somehow provided a replacement (refurbished) wheel.

    The latest problem is that on one of them, the clip that releases the handlebars to raise/lower them has sheared in half. My husband tried to replace it with a jubilee clip, but this hasn't worked as when you start to ride, after about 10 yards, the handlbars start to twist. I ended up trying to ride it home with my left arm completely straight and my right arm bent, with the elbow behind my waist.

    I have again tried to contact the provider of the spare parts, and was asked to email my query to them, which I did.

    I received a reply saying Sorry, we don't supply Ideal World Shopping Channel any more and can't provide any spare parts.

    I have forwarded this email to Ideal World and I'm waiting to hear back from them as to what, f anything, they are able to do for me.

    Does anyone have any idea what my position is? I know that they will be outside of a year's warranty period - but only just. Does Ideal World have any obligation here, or is it just chalk it up to experience and chuck the (500) bike, as it is unrideable.
    Originally posted by HurdyGurdy
    How did you pay ?

    Its been over a year so maybe you could try small claims court, send a letter of complaint first. Whats the make of the bike ?

    A bit extreme to chuck the bike, how did you pay ?
    If credit card you might have luck there.

    Maybe post the timeline of events first eg what went wrong first etc.
    Last edited by DCFC79; 19-05-2018 at 2:36 PM.
    • Keep pedalling
    • By Keep pedalling 19th May 18, 1:32 PM
    • 5,199 Posts
    • 5,804 Thanks
    Keep pedalling
    • #3
    • 19th May 18, 1:32 PM
    • #3
    • 19th May 18, 1:32 PM
    Chains and tyres are just normal ware and tear, to keep costs down bikes tend to be sold with cheap tyres, which is why they are usually the first thing I change on a new bike, often immediately after purchase.

    Any decent bike shop should be able replace the securing mechanism. Using a jubilee clip is a dangerous bodge, your bikes should be serviced by a competent person, when was the last time that was done?
    • maninthestreet
    • By maninthestreet 19th May 18, 2:10 PM
    • 15,294 Posts
    • 13,814 Thanks
    maninthestreet
    • #4
    • 19th May 18, 2:10 PM
    • #4
    • 19th May 18, 2:10 PM
    Chains and tyres are just normal ware and tear, to keep costs down bikes tend to be sold with cheap tyres, which is why they are usually the first thing I change on a new bike, often immediately after purchase.

    Any decent bike shop should be able replace the securing mechanism. Using a jubilee clip is a dangerous bodge, your bikes should be serviced by a competent person, when was the last time that was done?
    Originally posted by Keep pedalling
    Chains don't wear out after just 13 months of use.
    "You were only supposed to blow the bl**dy doors off!!"
    • Fosterdog
    • By Fosterdog 19th May 18, 2:57 PM
    • 3,865 Posts
    • 6,662 Thanks
    Fosterdog
    • #5
    • 19th May 18, 2:57 PM
    • #5
    • 19th May 18, 2:57 PM
    Chains don't wear out after just 13 months of use.
    Originally posted by maninthestreet
    Nobody has said the chain has worn though, just that it keeps coming off which could be caused by not putting it on properly of incorrectly changing gears causing it to jump, worst case it could be slightly too big and then it just needs a link or two taken out. They are not faults but just part of bike ownership.
    • Keep pedalling
    • By Keep pedalling 19th May 18, 7:17 PM
    • 5,199 Posts
    • 5,804 Thanks
    Keep pedalling
    • #6
    • 19th May 18, 7:17 PM
    • #6
    • 19th May 18, 7:17 PM
    Chains don't wear out after just 13 months of use.
    Originally posted by maninthestreet
    Yes they do, no chain should be used beyond a year, my bikes get a new chain twice a year it saves wear on the more expensive sprockets.

    If chains keep coming off it is a matter of poor adjustment, but that is what you get when buying bikes on line. Fine if you know how to maintain a bike, but most people do not have a clue.
    Last edited by Keep pedalling; 19-05-2018 at 7:21 PM.
    • KeithP
    • By KeithP 19th May 18, 10:30 PM
    • 8,028 Posts
    • 7,885 Thanks
    KeithP
    • #7
    • 19th May 18, 10:30 PM
    • #7
    • 19th May 18, 10:30 PM
    Chains don't wear out after just 13 months of use.
    Originally posted by maninthestreet
    Do we know what sort of mileage the bike has covered?

    For example, commuting ten miles each way, five days a week might be a bit much.
    .
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:06 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    • #8
    • 20th May 18, 8:06 AM
    • #8
    • 20th May 18, 8:06 AM
    How did you pay ? It was by credit card. So thank you, I hadn't even considered the possibility of a claim against them

    Whats the make of the bike ? e-life. They are still selling them (different model) on Ideal World Shopping Channel, so I am hopeful that they will be able to source a spare part for it

    A bit extreme to chuck the bike I know it's extreme, but if the handlbars don't remain straight, then it's impossible to ride

    Maybe post the timeline of events first eg what went wrong first etc.
    Originally posted by DCFC79
    I will try and remember and put it down in order

    Thank you
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:09 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    • #9
    • 20th May 18, 8:09 AM
    • #9
    • 20th May 18, 8:09 AM
    Chains and tyres are just normal ware and tear, to keep costs down bikes tend to be sold with cheap tyres, which is why they are usually the first thing I change on a new bike, often immediately after purchase. I've had "bulletproof" tyres put on the rear wheels of both bikes now. My local bike shop said that because all the weight (rider and battery) is on the back, the tyres take a real punishment. Fingers crossed, sinc the new tyres have been put on, they have lived up to their reputation, and we've had no more punctures

    Any decent bike shop should be able replace the securing mechanism. Using a jubilee clip is a dangerous bodge, your bikes should be serviced by a competent person, when was the last time that was done?
    Originally posted by Keep pedalling
    We have "Doctor Bike" come round our offices a couple of times a year. He's looked at one of the bikes (the one mainly used by me) once. To be honest, I didn't think that our local shop would be able to supply a part, but I will go in there tomorrow and show them the part and see if they can


    Thank you
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:11 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    Chains don't wear out after just 13 months of use.
    Originally posted by maninthestreet
    It's not even been used every day. Maybe three times a week, two weeks a month for commuting, and a few times at the weekends "for fun"
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:15 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    Do we know what sort of mileage the bike has covered?

    For example, commuting ten miles each way, five days a week might be a bit much.
    Originally posted by KeithP
    On one bike (the one my son mainly uses) it's six days a week for commuting, and it's four or five miles each way, on a dedicated cycle path running along side a guided busway, apart from a few residential streets between our house and the busway. He's also out on it A LOT in the evenings and weekends.

    The second bike, the one I use, and the one that has the broken part, it's barely used. When I commute to work, it's three miles each way, along the same dedicated cycle path my son uses, but in the opposite direction (which, thankfully, has just been fully tarmaced, meaning there's no loose stones along it, which was causing a lot of the punctures.
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:18 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    Yes they do, no chain should be used beyond a year, my bikes get a new chain twice a year it saves wear on the more expensive sprockets.

    If chains keep coming off it is a matter of poor adjustment, but that is what you get when buying bikes on line. Fine if you know how to maintain a bike, but most people do not have a clue.
    Originally posted by Keep pedalling
    Lesson well and truly learned!
    • HurdyGurdy
    • By HurdyGurdy 20th May 18, 8:19 AM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    Yes they do, no chain should be used beyond a year, my bikes get a new chain twice a year it saves wear on the more expensive sprockets.

    If chains keep coming off it is a matter of poor adjustment, but that is what you get when buying bikes on line. Fine if you know how to maintain a bike, but most people do not have a clue.
    Originally posted by Keep pedalling
    That's me. I have looked for bike maintenance classes around here, but not found anything. I am relying on YouTube so far.
    • HurdyGurdy
    • By HurdyGurdy 21st May 18, 7:51 PM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    I had a call from Ideal World this afternoon, apologising profusely that they'd not been able to source a replacement part. The only solution they can offer is to collect the bike for a full refund.

    I am disappointed, because despite all the problems I've had, I like the bike and really wanted to keep it, but I am very impressed with their response.
    • Keep pedalling
    • By Keep pedalling 21st May 18, 11:13 PM
    • 5,199 Posts
    • 5,804 Thanks
    Keep pedalling
    I had a call from Ideal World this afternoon, apologising profusely that they'd not been able to source a replacement part. The only solution they can offer is to collect the bike for a full refund.

    I am disappointed, because despite all the problems I've had, I like the bike and really wanted to keep it, but I am very impressed with their response.
    Originally posted by HurdyGurdy
    That certainly is an exceptional result, not even a deduction for the 13 months use you have had.
    • RHemmings
    • By RHemmings 27th May 18, 10:50 AM
    • 2,070 Posts
    • 1,315 Thanks
    RHemmings
    Please buy a quality bike. They cost more, but on bicycle forums they refer to some cheap bikes as 'bike shaped objects', for a reason.

    I suggest you ask for recommendations on bike forums. There are cyclists here, but more on appropriate forums.

    It's good that you got a refund.
    • fuptoop
    • By fuptoop 27th May 18, 11:27 AM
    • 1 Posts
    • 1 Thanks
    fuptoop
    Good outcome
    Wow, that's a really good outcome! Grab that opportunity with both hands. The more complexity on a cheap bike the worse quality it will be for the money, hence folding and electric is a double whammy. The bike is shocking quality and will have been set up really badly to start off with. 500 sounds like a lot of money but unfortunately it's nowhere near enough to get or manufacture a decent quality electric bike. You can try to fix bikes like that but many parts like the handlebar steering clamp will be cheap Chinese non-standard stamped steel parts and unavailable. Bike shops will not want to touch it as it would be like sticking a plaster on a broken pelvis and being held responsible for the results, and any work they do on it can easily turn into a money pit for both them and you. The bike industry is strange, there is so little regulation as to what is allowed to be sold as safe and roadworthy that bikes are manufactured and sold at a price that almost guarantees that they are not safe and roadworthy, or will not be a few weeks down the line.
    • DCFC79
    • By DCFC79 27th May 18, 1:08 PM
    • 32,118 Posts
    • 20,204 Thanks
    DCFC79
    I had a call from Ideal World this afternoon, apologising profusely that they'd not been able to source a replacement part. The only solution they can offer is to collect the bike for a full refund.

    I am disappointed, because despite all the problems I've had, I like the bike and really wanted to keep it, but I am very impressed with their response.
    Originally posted by HurdyGurdy
    Thats good they have offered a full refund and to collect it as well.
    • HurdyGurdy
    • By HurdyGurdy 27th May 18, 4:47 PM
    • 863 Posts
    • 3,097 Thanks
    HurdyGurdy
    Yes, I was really pleased (relieved) when they said they would collect and refund.

    I was told to package the bike up so that it wouldn't get any more damaged, and not having kept the original packaging (because we don't live in a tardis and didn't expect to have to reuse it) we wrapped it in tons and tons of bubble wrap.

    Needless to say, Parcelforce took one look and refused to accept it. So now, I have been asked to find some cardboard to wrap around it to make it more secure, and they will rearrange collection.

    I bought a car seat for my grandson yesterday, and the box it came in is extremely tough - and about three inches too small all around. So as my daughter works at the shop, I've asked her to keep the next car seat box for me, and we should be able to cobble together a tough enough box out of the two car seat boxes to appease Parcelforce.

    I will also ask on the cycling forum, but does anyone know anything good or bad about juicybikes? The reviews I have seen all seem very positive, and the bike I am looking at is 1200, so more than double what I paid for the e-life bike.
    • KeithP
    • By KeithP 27th May 18, 6:55 PM
    • 8,028 Posts
    • 7,885 Thanks
    KeithP
    I have only heard good things about Juicy bikes.

    For all things about Electrically Assisted Pedal Cycles, you can do no better than to sign up at the Pedalecs Forum.

    JuicyBike are a regular participant on that forum as are several other sellers.

    Woosh and Wisper are two other well respected brands you might want to look at.
    Last edited by KeithP; 27-05-2018 at 8:42 PM.
    .
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