Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Spannerz
    • By Spannerz 17th May 18, 7:45 PM
    • 2Posts
    • 0Thanks
    Spannerz
    kitvision immerse 360 action camera
    • #1
    • 17th May 18, 7:45 PM
    kitvision immerse 360 action camera 17th May 18 at 7:45 PM
    I was given one o these action cameras for a present from my mother who has since passed away. The camera needs an App and an Android Phone to work (bit like a GoPro). The problem is when I downloaded the App it will not open on my Samsung Galaxy S8. As well as this the camera is supposed to connect to the Phone via wifi but it won't do this either. I seem to be stuck with an expensive paper weight.
    I've contacted Kitvision directly and via the App feedback. They say they can't replicate the issue with the App on a Galaxy S8! They asked if I had the latest software on my phone and asked me to turn everything off that was running. Tried this with no success. I've also tried using an Asus Zenpad10 and get the same result. Trouble is I don't have proof of purchase other than the boxed items and serial numbers as they were a present. They have offered a new half price camera but if the software doesn't work I can't see the point of this!
    Feedback on the Google Play Store is terrible so they obviously have issues. Also they have stopped responding to me.
    Anyone had similar issues or know of a work around?
    Oh I did get an email request for feedback on how my enquiry had been handled. Needless to say I gave them feedback!
Page 1
    • Moneyineptitude
    • By Moneyineptitude 17th May 18, 8:13 PM
    • 20,159 Posts
    • 11,101 Thanks
    Moneyineptitude
    • #2
    • 17th May 18, 8:13 PM
    • #2
    • 17th May 18, 8:13 PM
    I seem to be stuck with an expensive paper weight.
    Originally posted by Spannerz
    As you are not the original purchaser you have no right to a refund I'm afraid. If you have exhausted all remedies suggested by the manufacturer, I expect your only hope of recompense is to sell the item.
    • Spannerz
    • By Spannerz 19th May 18, 5:04 PM
    • 2 Posts
    • 0 Thanks
    Spannerz
    • #3
    • 19th May 18, 5:04 PM
    • #3
    • 19th May 18, 5:04 PM
    I was kind of hoping for a fix from Kitvision. The Camera seems to work but not the App. I can see from the App store other people having the same issue.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,999Posts Today

6,039Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin