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  • FIRST POST
    • llaurraxx
    • By llaurraxx 17th May 18, 1:48 PM
    • 8Posts
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    llaurraxx
    What happens if I'm unhappy with my recently purchased HP car
    • #1
    • 17th May 18, 1:48 PM
    What happens if I'm unhappy with my recently purchased HP car 17th May 18 at 1:48 PM
    Hi,

    Last week I traded in my car (which was on PCP) for a 12 plate Mini on HP.

    I had an issue with the windscreen which I was told would need replacing and 8 days later this has still not been done or even arranged. Two days ago, the car failed to start and since I have been unable to drive it.

    I have let the dealership I got it from know of the issues and it seems there has been 0 efforts in trying to resolve the issues, I just keep going back and forth getting told "my details have been passed on to the windscreen guy and our service department and will be in touch". I'm really unimpressed with the customer service as it has never taken this long before to have an issue resolved at other dealerships I have visited, especially as a "new customer".

    I'm now really unhappy and frustrated with the car/current situation with the dealership that I want to give it back while I'm still in my 14 day cooling period. I heavily rely on my car and cannot afford to go very long without one.

    Could someone please tell me my options on how I go about giving the car back and what will happen. The finance company for is Black Horse.

    They also told me they couldn't settle my finance on my old car until a V5 was received (I have re-ordered this) but they have already put my old car on their website, which technically is still my financial responsibility until it is settled.

    Thanks
    Last edited by llaurraxx; 17-05-2018 at 2:34 PM.
Page 1
    • wongataa
    • By wongataa 17th May 18, 3:00 PM
    • 1,525 Posts
    • 963 Thanks
    wongataa
    • #2
    • 17th May 18, 3:00 PM
    • #2
    • 17th May 18, 3:00 PM
    Contact the dealer and state that you want to reject the car because of the issues.
    • llaurraxx
    • By llaurraxx 17th May 18, 3:11 PM
    • 8 Posts
    • 0 Thanks
    llaurraxx
    • #3
    • 17th May 18, 3:11 PM
    • #3
    • 17th May 18, 3:11 PM
    But what would happen after that, what happens with my old car etc?
    • neilmcl
    • By neilmcl 17th May 18, 3:46 PM
    • 12,201 Posts
    • 8,978 Thanks
    neilmcl
    • #4
    • 17th May 18, 3:46 PM
    • #4
    • 17th May 18, 3:46 PM
    Hi,

    Last week I traded in my car (which was on PCP) for a 12 plate Mini on HP.

    I had an issue with the windscreen which I was told would need replacing and 8 days later this has still not been done or even arranged. Two days ago, the car failed to start and since I have been unable to drive it.

    I have let the dealership I got it from know of the issues and it seems there has been 0 efforts in trying to resolve the issues, I just keep going back and forth getting told "my details have been passed on to the windscreen guy and our service department and will be in touch". I'm really unimpressed with the customer service as it has never taken this long before to have an issue resolved at other dealerships I have visited, especially as a "new customer".

    I'm now really unhappy and frustrated with the car/current situation with the dealership that I want to give it back while I'm still in my 14 day cooling period. I heavily rely on my car and cannot afford to go very long without one.

    Could someone please tell me my options on how I go about giving the car back and what will happen. The finance company for is Black Horse.

    They also told me they couldn't settle my finance on my old car until a V5 was received (I have re-ordered this) but they have already put my old car on their website, which technically is still my financial responsibility until it is settled.

    Thanks
    Originally posted by llaurraxx
    Your "14 day cooling off period" simply refers to the time in which you can cancel the finance part of the contract, the car purchase itself is separate.

    You do, however, have the option to reject the vehicle outright under the terms of the 30 day short-term right to reject part of the Consumer Rights Act 2015. You need to speak to the finance co. also as technically they own the car.
    • davidwood681
    • By davidwood681 17th May 18, 4:03 PM
    • 686 Posts
    • 2,056 Thanks
    davidwood681
    • #5
    • 17th May 18, 4:03 PM
    • #5
    • 17th May 18, 4:03 PM
    With regards to your old car, if they've sold it they can't give it you back
    • marlot
    • By marlot 17th May 18, 4:19 PM
    • 3,724 Posts
    • 2,852 Thanks
    marlot
    • #6
    • 17th May 18, 4:19 PM
    • #6
    • 17th May 18, 4:19 PM
    ...

    I'm now really unhappy and frustrated with the car/current situation with the dealership that I want to give it back while I'm still in my 14 day cooling period. I heavily rely on my car and cannot afford to go very long without one...
    Originally posted by llaurraxx
    As said, the 14 days relates to the finance (only).

    I'd be demanding that they lend you a car (even if its just your old one) until yours is fixed.
    • llaurraxx
    • By llaurraxx 17th May 18, 4:45 PM
    • 8 Posts
    • 0 Thanks
    llaurraxx
    • #7
    • 17th May 18, 4:45 PM
    • #7
    • 17th May 18, 4:45 PM
    With regards to your old car, if they've sold it they can't give it you back
    Originally posted by davidwood681
    They haven't sold my car yet, but have put it on their website even although they have not yet received V5 or settled the finance on it (they obv wont do that until they have the V5).
    • maninthestreet
    • By maninthestreet 17th May 18, 9:01 PM
    • 15,322 Posts
    • 13,877 Thanks
    maninthestreet
    • #8
    • 17th May 18, 9:01 PM
    • #8
    • 17th May 18, 9:01 PM
    It's far too early (less than 14 days) to try to reject the car.
    "You were only supposed to blow the bl**dy doors off!!"
    • neilmcl
    • By neilmcl 17th May 18, 9:16 PM
    • 12,201 Posts
    • 8,978 Thanks
    neilmcl
    • #9
    • 17th May 18, 9:16 PM
    • #9
    • 17th May 18, 9:16 PM
    It's far too early (less than 14 days) to try to reject the car.
    Originally posted by maninthestreet
    What are you on about! This is the perfect time and consistent with their statutory rights to reject the car should they choose to do so.

    The OP only has 30 days to exercise their short-term right to reject the vehicle.
    • sevenhills
    • By sevenhills 17th May 18, 9:35 PM
    • 1,841 Posts
    • 703 Thanks
    sevenhills
    Two days ago, the car failed to start and since I have been unable to drive it.
    Originally posted by llaurraxx

    Unable to drive it; have you lost your license or something?

    • Ectophile
    • By Ectophile 17th May 18, 11:22 PM
    • 3,379 Posts
    • 2,165 Thanks
    Ectophile
    Unable to drive it; have you lost your license or something?
    Originally posted by sevenhills

    I think most people would be unable to drive a car that doesn't start.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • Ectophile
    • By Ectophile 17th May 18, 11:25 PM
    • 3,379 Posts
    • 2,165 Thanks
    Ectophile
    Do remember that if the dealer want to be awkward and uncooperative, you also have rights under section 75 of the consumer credit act. You can contact the finance company directly and tell them that you wish to reject the car.


    You have the same right to reject against the finance company as you do against the dealer.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • neilmcl
    • By neilmcl 18th May 18, 8:35 AM
    • 12,201 Posts
    • 8,978 Thanks
    neilmcl
    Do remember that if the dealer want to be awkward and uncooperative, you also have rights under section 75 of the consumer credit act. You can contact the finance company directly and tell them that you wish to reject the car.


    You have the same right to reject against the finance company as you do against the dealer.
    Originally posted by Ectophile
    Section 75 does not cover HP agreements, however the finance co. do have a duty to sort this out as the satisfactory quality of the goods is a term of the HP agreement.
    • sevenhills
    • By sevenhills 18th May 18, 10:59 AM
    • 1,841 Posts
    • 703 Thanks
    sevenhills
    I think most people would be unable to drive a car that doesn't start.
    Originally posted by Ectophile

    Its very relevant to the conversation as to why he is unable to drive the car.
    Is it just a flat battery, very trivial reason to reject the car; or is it a serious issue?

    • llaurraxx
    • By llaurraxx 18th May 18, 11:17 AM
    • 8 Posts
    • 0 Thanks
    llaurraxx
    I have got in contact with my finance company who had their specialised team call me. They said there would have to be an investigation to see if they are held liable and the outcome might not be rejection but instead some other outcome, although he said I do have a right to reject but that might not be the outcome.

    Does anyone know what else I can do here as It's really frustrating having a car sitting outside I can't drive and an uncooperative dealership who make no effort in resolving my issues.
    Last edited by llaurraxx; 18-05-2018 at 11:38 AM.
    • llaurraxx
    • By llaurraxx 18th May 18, 11:30 AM
    • 8 Posts
    • 0 Thanks
    llaurraxx
    Its very relevant to the conversation as to why he is unable to drive the car.
    Is it just a flat battery, very trivial reason to reject the car; or is it a serious issue?
    Originally posted by sevenhills
    Regardless, the car was sold with a windscreen issue and now another issue, therefore it is not as described or "fit for purpose".

    I have to keep this car for 5 years, obviously issues will come up during that time which is fine and expected but I certainly didn't expect issues within days of collecting the car.

    I have gave the dealership 9 days so far to resolve the issues or at least get me booked in to have the issues looked at but have failed and still no further forward. I have a car sitting outside THAT I NEED, that won't even start.
    • TonyMMM
    • By TonyMMM 18th May 18, 11:45 AM
    • 2,773 Posts
    • 3,119 Thanks
    TonyMMM
    Contact the dealer and state that you want to reject the car because of the issues.
    Originally posted by wongataa
    The first reply told you what to do.

    Go to the dealers with the keys and all relevant paperwork and hand them to the sales manager. Tell them the vehicle can be collected from xxxx, or (assuming you have breakdown cover) get it recovered back to the dealership.

    They will probably try and talk you out of it, or tell you that you can't reject it until they have attempted a repair, which is the usual tactic to delay things but be firm that you are rejecting it, as you have a right to do, and walk away.

    Or - if you would be happy for a repair (and think carefully about that), then use your threat of rejection as a lever to get a courtesy car to use whilst they sort things out.
    • bigisi
    • By bigisi 18th May 18, 11:49 AM
    • 483 Posts
    • 852 Thanks
    bigisi
    Rejecting could be a blessing in disguise. Not sure I'd fancy running a Mini until it's 11 years old especially if it's on finance.
    • sevenhills
    • By sevenhills 18th May 18, 7:05 PM
    • 1,841 Posts
    • 703 Thanks
    sevenhills
    Regardless, the car was sold with a windscreen issue and now another issue, therefore it is not as described or "fit for purpose".
    Originally posted by llaurraxx

    I some instances, you must accept a reasonable repair; perhaps its not starting because of a flat battery, perhaps its not starting because of a failed crankshaft.
    Since you don't seem to want to give us more information, we cannot help you.

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