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    • November2
    • By November2 17th May 18, 11:15 AM
    • 800Posts
    • 220Thanks
    Advice needed re INR and reposting
    • #1
    • 17th May 18, 11:15 AM
    Advice needed re INR and reposting 17th May 18 at 11:15 AM
    Item returned as undeliverable, buyer opened INR asking for refund but said they would be happy to pay for reposting (which I think is a bit strange due to cost), sent message quoting postage cost, messaged back saying yes they still want it please post but ignored the postage request, today I tried sending a paypal money request but I can't get it to work, after putting in their email name, the amount can't be changed from zero, it remains stuck at 0.00. Wondering if this is an Ebay block to prevent off site sales?
    So any advice welcome. I'm thinking of cutting my losses and just refunding and blocking them. I'm worried that if they do eventually pay the postage and I post can they escalate the INR as the new tracking number will show as undelivered as it will still be in transit.

    I've never had to deal with this situation before. It all seems a bit odd.
Page 1
    • ballisticbrian
    • By ballisticbrian 17th May 18, 11:31 AM
    • 3,536 Posts
    • 1,993 Thanks
    • #2
    • 17th May 18, 11:31 AM
    • #2
    • 17th May 18, 11:31 AM
    Yes, they can escalate and get a refund. Because they've stated in the case they want a refund, your hands are tied there. Possibly something wrong with your browser is stopping you enter digits.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • November2
    • By November2 17th May 18, 1:42 PM
    • 800 Posts
    • 220 Thanks
    • #3
    • 17th May 18, 1:42 PM
    • #3
    • 17th May 18, 1:42 PM
    Hi, thanks for replying. I think I'm just going to refund and take the postage loss and then block them. It seems the easiest and safety path to take.
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