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  • FIRST POST
    • dave06600
    • By dave06600 16th May 18, 7:30 PM
    • 4Posts
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    dave06600
    Home insurance claim for stolen watch
    • #1
    • 16th May 18, 7:30 PM
    Home insurance claim for stolen watch 16th May 18 at 7:30 PM
    Hello people,
    I'm hoping you can help advice on the following problem I have.

    No proof of purchase receipt for watch as it was a gift from an ex whom I no longer speak with.

    1) My expensive watch was stolen from my home - as well as some other small items.
    2) I have the watch insured as extra on my home insurance policy to the sum of 4k. Although it's worth a bit more.
    3) I reported it to the police and received the crime ref number etc.
    4) Everything was correctly reported to the insurance company.
    5) I have provided the insurance company with pictures of the watch in it's box and me wearing it recently, etc.
    6) I told them that I still have the box only with manual if they want them.
    7) I also managed to find a receipt from a pawn shop when I pawned it last year which shows me having paid over 2,500 to get it back. This receipt is in my name and paid with my credit card only about 8 months ago. They said this is no good! That really surprised me!!

    The insurer has told me that they need proof of purchase and asked me if they can contact my ex who I have explained to them lives abroad and has no interest in helping me. She's busy in her own life and we don't even get on now. I've asked her to send the receipt but she told me she can't find it. I've explained all this to the insurer. The watch was purchased in Italy as far as I am aware. Def not purchased in the UK and it's less than 2 years old.

    Why won't they pay out with all the information I have provided? It's been 2 months now and they still expect me to get the receipt from my ex somehow!!

    What can I do??? It's my first ever claim too.

    Thanks in advance for any advice.
    Last edited by dave06600; 16-05-2018 at 9:45 PM. Reason: make shorter
Page 1
    • comeandgo
    • By comeandgo 16th May 18, 7:33 PM
    • 2,262 Posts
    • 3,081 Thanks
    comeandgo
    • #2
    • 16th May 18, 7:33 PM
    • #2
    • 16th May 18, 7:33 PM
    I know my insurance policy states that my valuables have to either have receipt or valuation from jeweller and either has to be less than two years old. Means getting the items valued every two years.
    • FutureGirl
    • By FutureGirl 16th May 18, 7:48 PM
    • 1,137 Posts
    • 474 Thanks
    FutureGirl
    • #3
    • 16th May 18, 7:48 PM
    • #3
    • 16th May 18, 7:48 PM
    When you make a claim, you have to provide evidence that you have owned the items claimed for (this is a T&C within your policy, and industry standard for theft claims, especially to the value of more than 4k). The insurer will need proof of purchase, so that they can see the exact model of the watch, and ensure it is genuine, and not a counterfeit from somewhere like eBay.

    The receipt from the pawn shop - what does it say? Does it have the full details of the watch on the receipt? If not, then it isn't helpful.

    Photos, and the box, don't really help in showing it's a genuine item.

    From experience, even if you complain and go to the Ombudsman, they ill side with the insurer on this one.

    If it's only specified for 4k - that is the most you'll get for it.
    • tacpot12
    • By tacpot12 16th May 18, 7:49 PM
    • 1,504 Posts
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    tacpot12
    • #4
    • 16th May 18, 7:49 PM
    • #4
    • 16th May 18, 7:49 PM
    They need to know that the watch that has been stolen is the genuine article. There are a lot of fakes around, and a photograph of it on your wrist does not prove it is genuine. Does the box or the manual have the serial number of the watch anywhere on them? Did you report the serial number of the watch to the police?

    If you have been paying any extra premium to cover the watch, you might want to argue with the insurer about the extra premiums being refunded if they are not going to pay out on the watch because some basic requirement for cover was not met (by you).
    • dave06600
    • By dave06600 16th May 18, 9:29 PM
    • 4 Posts
    • 1 Thanks
    dave06600
    • #5
    • 16th May 18, 9:29 PM
    • #5
    • 16th May 18, 9:29 PM
    Yes the pawn shop receipt has full details of the watch - serial number, model, etc.
    Should this not be enough as proof?
    • dacouch
    • By dacouch 16th May 18, 9:50 PM
    • 20,608 Posts
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    dacouch
    • #6
    • 16th May 18, 9:50 PM
    • #6
    • 16th May 18, 9:50 PM
    I am guessing this is an omega or more likely Rolex.

    There are many fraudulent claims for these watches and Insurers are very particular in checking the claims
    • dave06600
    • By dave06600 16th May 18, 10:12 PM
    • 4 Posts
    • 1 Thanks
    dave06600
    • #7
    • 16th May 18, 10:12 PM
    • #7
    • 16th May 18, 10:12 PM
    I'd just like to add that if the watch was a fake then the pawn shop would not have loaned me any money for it. And why would I have even bought it back for around 2.5k? The pawn receipt shows the watch name, weight, my name, price paid to get it back etc. That's basically a valuation and a receipt too is it not? Current value is 4,300 but only insured for 4,000 which is fine by me. Just running out of patience and my ex is on a power trip knowing that I need her to send the receipt. I don't think she will.
    • dacouch
    • By dacouch 16th May 18, 11:02 PM
    • 20,608 Posts
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    dacouch
    • #8
    • 16th May 18, 11:02 PM
    • #8
    • 16th May 18, 11:02 PM
    I'd just like to add that if the watch was a fake then the pawn shop would not have loaned me any money for it. And why would I have even bought it back for around 2.5k? The pawn receipt shows the watch name, weight, my name, price paid to get it back etc. That's basically a valuation and a receipt too is it not? Current value is 4,300 but only insured for 4,000 which is fine by me. Just running out of patience and my ex is on a power trip knowing that I need her to send the receipt. I don't think she will.
    Originally posted by dave06600
    These watches have a huge amount of fraudulent claims, it is not unknown in the dodgy claims for claimants to go to such lengths as borrowing a watch from a friend to pawn to obtain "proof" of ownership.

    I am not saying you are doing this, just explaining why this would not be solid proof of ownership to an Insurer.

    You may find that a phone call to the Ombudsman may help but it is not guaranteed they will help.

    The Insurers will probably accept a proof of purchase from your ex by way of a bank statement / credit card statement showing the purchase.

    Rolexes are espdcially prone to fraudulent claims as the "Stolen" watch can be sold on to a friend for almost the new value of the watch whilst also receiving the payment from the Insurer. People often turn a blind eye to buying a moody Rolex because they are such a sought after status symbol.

    Here are a few of the fraudulent Rolex claims from a quick google search

    https://www.google.co.uk/search?source=hp&ei=KKn8WvTeIs2NkgXDhbeACg&q=fraud ulent+rolex+claim&oq=fraudulent+rolex+claim&gs_l=p sy-ab.3..33i160k1.167.5360.0.5855.22.19.0.3.3.0.159.1 537.17j2.19.0....0...1c.1.64.psy-ab..0.19.1356...0j0i131k1j0i10k1j0i22i30k1.0.vAGMi HnoUwI
    • Zorillo
    • By Zorillo 16th May 18, 11:29 PM
    • 427 Posts
    • 280 Thanks
    Zorillo
    • #9
    • 16th May 18, 11:29 PM
    • #9
    • 16th May 18, 11:29 PM
    If you were going to commit such a fraud, you'd probably concoct a story almost like yours. No original receipt, a solid reason why you can't get the receipt, some easily knocked together evidence that you possessed the watch for at least the length of time it took to take a photograph of you wearing it, and a pawn shop receipt to lend some sort of validity to the value you are claiming.

    I am not for a second suggesting what you've told us isn't true, but I can see how it looks to the insurer.
    • DCFC79
    • By DCFC79 17th May 18, 12:28 AM
    • 32,955 Posts
    • 20,748 Thanks
    DCFC79
    I'd just like to add that if the watch was a fake then the pawn shop would not have loaned me any money for it. And why would I have even bought it back for around 2.5k? The pawn receipt shows the watch name, weight, my name, price paid to get it back etc. That's basically a valuation and a receipt too is it not? Current value is 4,300 but only insured for 4,000 which is fine by me. Just running out of patience and my ex is on a power trip knowing that I need her to send the receipt. I don't think she will.
    Originally posted by dave06600
    If she doesn't have the receipt then she doesn't have it, it's most likely either been lost in her moving or it's been thrown away.

    Wish you luck in getting a favourable outcome.
    • dave06600
    • By dave06600 17th May 18, 11:35 AM
    • 4 Posts
    • 1 Thanks
    dave06600
    If you were going to commit such a fraud, you'd probably concoct a story almost like yours. No original receipt, a solid reason why you can't get the receipt, some easily knocked together evidence that you possessed the watch for at least the length of time it took to take a photograph of you wearing it, and a pawn shop receipt to lend some sort of validity to the value you are claiming.

    I am not for a second suggesting what you've told us isn't true, but I can see how it looks to the insurer.
    Originally posted by Zorillo
    Yes I can see your point I guess. However, I did pawn the watch for 6 months which takes us back about a year now so it was a long game to play if it was attempted fraud. Which it isn't.
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