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  • FIRST POST
    • Steve Mac
    • By Steve Mac 16th May 18, 2:00 PM
    • 15Posts
    • 8Thanks
    Steve Mac
    0 WOW
    TUI Holiday inc Car Hire, But No Record Of Hire!
    • #1
    • 16th May 18, 2:00 PM
    0 WOW
    TUI Holiday inc Car Hire, But No Record Of Hire! 16th May 18 at 2:00 PM
    Hi,

    I wonder if any of you lovely MSEers can help me or give me some advice. Iíll try to give you all the information, so you donít have to ask me more questions! This is a bit long-winded so bare with me!

    I booked a holiday in branch through TUI, staying in a villa in Kefalonia. We fly out this Sunday. Car hire was included in the package, which is to be picked up at the airport. On my booking confirmation with TUI, the hire car provider is named as Enterprise, however it looks as if they have used Europcar as an intermediary company, as on the booking confirmation there is a line which states ĎSave time when collecting your car by pre-registering at: Europcar.co.ukí The TUI sales assistant wrote down a Europcar ID number for me, which I have used to create an account with them. I have not been given a car hire reservation number.

    This is where it starts to go awry. When I looked on my Europcar account, there is no record of any booking for a hire car. I have called Enterprise, who say without a booking reference, they cannot confirm if a booking has been made, and I should go back to TUI. I also rang Europcar, who said that there is currently no booking, and that I should contact TUI.

    I went back into the branch and explained this, and they have tried to find out what is going on. They have said they are waiting on an email and will call me when they have more information. I have also contacted TUI customer services, both by phone and via their website. Iíve had no reply from the website, and all the operator on the phone could manage was to send me a copy of my original booking confirmation (which I had in my hand when I was speaking to him!).

    Sigh...donítcha just love customer services!

    My fear is that when I turn up at the Enterprise desk at Kefalonia airport, they are going to have no record of a booking, and wonít be able to provide me and my family with a car. To be honest, I am currently expecting that to be exactly what happens.

    So, if that is the case, what are my options? Do I grab the TUI rep at the airport and hold them hostage until they find me a car; do I hire a car from another company and then claim the cost back from TUi; or is there another option that I havenít thought about?

    Any advice would be much appreciated.
Page 1
    • koalakoala
    • By koalakoala 16th May 18, 2:34 PM
    • 77 Posts
    • 36 Thanks
    koalakoala
    • #2
    • 16th May 18, 2:34 PM
    • #2
    • 16th May 18, 2:34 PM
    Calm down, I'm sure it will be fine.

    When we book cars through BA they never show up on the car hire website.
    • Indout96
    • By Indout96 16th May 18, 3:38 PM
    • 1,813 Posts
    • 2,595 Thanks
    Indout96
    • #3
    • 16th May 18, 3:38 PM
    • #3
    • 16th May 18, 3:38 PM
    Same as Koalakoala
    "You" have not booked a car with the hire company Tui have and the booking will be in their name not yours. assuming you have your holiday documents from Tui showing the car hire you should be fine.
    Understeer is when the front of the car hits the wall.
    Oversteer is when the back of the car hits the wall
    BHP is how fast you hit the wall
    Torque is how far you take the wall after you hit it.
    • richardw
    • By richardw 16th May 18, 4:09 PM
    • 18,657 Posts
    • 7,794 Thanks
    richardw
    • #4
    • 16th May 18, 4:09 PM
    • #4
    • 16th May 18, 4:09 PM
    Have you got a voucher from TUI for the car hire?
    Posts are not advice and must not be relied upon.
    • photome
    • By photome 16th May 18, 4:10 PM
    • 13,287 Posts
    • 8,827 Thanks
    photome
    • #5
    • 16th May 18, 4:10 PM
    • #5
    • 16th May 18, 4:10 PM
    I am with the OP, I would want some form of car hire voucher or at least a booking reference that works on the car hire companies website
    • agrinnall
    • By agrinnall 16th May 18, 4:20 PM
    • 20,492 Posts
    • 16,283 Thanks
    agrinnall
    • #6
    • 16th May 18, 4:20 PM
    • #6
    • 16th May 18, 4:20 PM
    I would certainly want to get confirmation of which company is providing the car, as far as I know there is no link between Enterprise and Europcar (they had a High Court battle over the use of the letter 'e' in 2015) so I'd be surprised if one is being used as an intermediary for the other.
    • lea2012
    • By lea2012 16th May 18, 5:11 PM
    • 647 Posts
    • 735 Thanks
    lea2012
    • #7
    • 16th May 18, 5:11 PM
    • #7
    • 16th May 18, 5:11 PM
    We had a similar issue with TUI when we went to florida. Car was booked with Alamo I think but when we went to try and do an online registration so we could skip the queue at the desk it wouldn't recognise our booking. We went back and forth pre-tavel and got nowhere but all was fine when we arrived and had no issues.
    Lea :confused:
    • Steve Mac
    • By Steve Mac 16th May 18, 6:42 PM
    • 15 Posts
    • 8 Thanks
    Steve Mac
    • #8
    • 16th May 18, 6:42 PM
    • #8
    • 16th May 18, 6:42 PM
    Just thought Iíd post an update on this. Iíve finally got somewhere!

    My wife suggested I ring the Enterprise branch at Kefalonia Airport. I had nothing to lose so I gave it a try. They took my details and said they would ring me back, as they werenít in the office at that time. To be honest, I didnít expect them to call back.

    However I have just got off the phone with them after they called me, and said they do have a car booked in my name! So all is well :-)
    Itís amazing that three huge companies canít sort it out between themselves, but a single phone call to another country gets the result!

    Thank you for all your input.
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