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  • FIRST POST
    • jond2018
    • By jond2018 16th May 18, 11:06 AM
    • 1Posts
    • 0Thanks
    jond2018
    Sainsburys Energy Wrong Unit Rates Advice
    • #1
    • 16th May 18, 11:06 AM
    Sainsburys Energy Wrong Unit Rates Advice 16th May 18 at 11:06 AM
    My fixed term with Sainsbury's Energy came to an end and they sent me a letter with new rates on Price Promise 2020 tariff:-

    Gas Standing Charge = 25.05 & per kWh = 3.7p
    Electricity Standing Charge = 25.05 & per kWh = 12.29p


    I signed up for the tariff based on the information and rates in the letter.



    Now they have sent me a letter saying they got the rates incorrect and they will be:-


    Gas Standing Charge = 25.05 & per kWh = 3.85p - 5% Increase

    Electricity Standing Charge = 25.05 & per kWh = 14.94p - 21% increase



    I spoke to someone in customer care and they claim its a error in the original rates and they sent the letter to inform me of the error blah blah blah.


    This is a significant difference in prices and I would have never gone for the higher rate, what should I do?



    What do I do?
Page 1
    • JJ Egan
    • By JJ Egan 16th May 18, 11:25 AM
    • 10,438 Posts
    • 4,391 Thanks
    JJ Egan
    • #2
    • 16th May 18, 11:25 AM
    • #2
    • 16th May 18, 11:25 AM
    Cancel the contract if you can find cheaper .
    • martinlewisjunior
    • By martinlewisjunior 16th May 18, 1:16 PM
    • 74 Posts
    • 11 Thanks
    martinlewisjunior
    • #3
    • 16th May 18, 1:16 PM
    • #3
    • 16th May 18, 1:16 PM
    Switch provider, simples.
    • molerat
    • By molerat 16th May 18, 2:49 PM
    • 18,577 Posts
    • 12,733 Thanks
    molerat
    • #4
    • 16th May 18, 2:49 PM
    • #4
    • 16th May 18, 2:49 PM
    Even the incorrect rates get a from me ! My new expensive 2 year gas fix is 10.5p / 2.7p
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