Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • adonis10
    • By adonis10 16th May 18, 10:01 AM
    • 1,585Posts
    • 205Thanks
    adonis10
    Vodafone - getting a better deal
    • #1
    • 16th May 18, 10:01 AM
    Vodafone - getting a better deal 16th May 18 at 10:01 AM
    Been with them for 10+ years so would have thought there'd be a loyalty discount at upgrade time, clearly not though. I got an iphone 6 3 years ago on a 24m contract and changed to sim only a year or so ago, but it is now time for a new phone. I have tried the following:


    1. Looked online for upgrade deals - even though they ask if you are new/existing customer (I've tried both) the prices are basically the same.
    2. Spoke to an online agent - didn't really get much of a deal.
    3. Phoned the upgrade team a few weeks ago who gave a relatively good deal so I asked them to call me back when I had had a think - they agreed to but never did. Called them a week after they should have called back and was told the deal was no longer available.


    I've seen better deals on uswitch but have heard that sometimes they are refurbished phones (Vodafone agent told me that which seems a little naughty if not true - quite defamatory) but would prefer to go through Voda direct.


    Anyone else had any luck by trying anything other than the above?
Page 1
    • Oakdene
    • By Oakdene 16th May 18, 10:04 AM
    • 2,443 Posts
    • 8,836 Thanks
    Oakdene
    • #2
    • 16th May 18, 10:04 AM
    • #2
    • 16th May 18, 10:04 AM
    I played the loyalty card as I have been with them for 15 years now on the same number & have added a handset (my daughters) & they gave me 20% of the total price of the contracts.
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.


    • pmduk
    • By pmduk 16th May 18, 11:09 AM
    • 9,343 Posts
    • 7,022 Thanks
    pmduk
    • #3
    • 16th May 18, 11:09 AM
    • #3
    • 16th May 18, 11:09 AM
    Find a good deal on another network and ask them to match it? You need to realise neither networks nor customers show each other much loyalty these days.
    • adonis10
    • By adonis10 16th May 18, 11:24 AM
    • 1,585 Posts
    • 205 Thanks
    adonis10
    • #4
    • 16th May 18, 11:24 AM
    • #4
    • 16th May 18, 11:24 AM
    Find a good deal on another network and ask them to match it? You need to realise neither networks nor customers show each other much loyalty these days.
    Originally posted by pmduk
    Fair point, loyalty doesn't get rewarded these days.


    To be fair to them, I've just done a load of comparisons and I can't even find a cheaper deal to get them to match!
    • david a
    • By david a 16th May 18, 3:37 PM
    • 153 Posts
    • 87 Thanks
    david a
    • #5
    • 16th May 18, 3:37 PM
    • #5
    • 16th May 18, 3:37 PM
    Currently on hold with them. Just thought I would check here while they went to put the order through to see if anyone had a better deal.

    Asked for a pac code and got 30% off contract on iphone 8. Had previously been offered 25%
    Last edited by david a; 16-05-2018 at 3:41 PM.
    • adonis10
    • By adonis10 16th May 18, 10:19 PM
    • 1,585 Posts
    • 205 Thanks
    adonis10
    • #6
    • 16th May 18, 10:19 PM
    • #6
    • 16th May 18, 10:19 PM
    Currently on hold with them. Just thought I would check here while they went to put the order through to see if anyone had a better deal.

    Asked for a pac code and got 30% off contract on iphone 8. Had previously been offered 25%
    Originally posted by david a
    What deal did you get in the end?
    • david a
    • By david a 17th May 18, 8:41 AM
    • 153 Posts
    • 87 Thanks
    david a
    • #7
    • 17th May 18, 8:41 AM
    • #7
    • 17th May 18, 8:41 AM
    iPhone 8 64gb Red entertainment (I love Spotify) package £41.99 pcm. So 30% off monthly cost and nothing upfront.

    Advisor said 30% off phone packages is the best deal, have seen other threads saying 40% off sim only deals.

    When you cal ask for pac code. You should get through to retention!!!8217;s who have the ability to offer the best deals?

    Good luck.
    • adonis10
    • By adonis10 17th May 18, 9:23 AM
    • 1,585 Posts
    • 205 Thanks
    adonis10
    • #8
    • 17th May 18, 9:23 AM
    • #8
    • 17th May 18, 9:23 AM
    iPhone 8 64gb Red entertainment (I love Spotify) package £41.99 pcm. So 30% off monthly cost and nothing upfront.

    Advisor said 30% off phone packages is the best deal, have seen other threads saying 40% off sim only deals.

    When you cal ask for pac code. You should get through to retention!!!8217;s who have the ability to offer the best deals?

    Good luck.
    Originally posted by david a
    Sounds good. Wish I'd read this before placing my order yesterday! I got 20% off.


    Is your red entertainment the 32gb data package? I got the same, ditto with Spotify.


    Oh well, there is still the 14 day cooling off period and then a re-order through retentions.
    • david a
    • By david a 17th May 18, 10:25 PM
    • 153 Posts
    • 87 Thanks
    david a
    • #9
    • 17th May 18, 10:25 PM
    • #9
    • 17th May 18, 10:25 PM
    Yes. That’s the one.
    • adonis10
    • By adonis10 18th May 18, 11:45 AM
    • 1,585 Posts
    • 205 Thanks
    adonis10
    I do wonder if I have missed my chance, though. If I send it back during the 14 day cooling off period, revert to my current contract and then suddenly phone to ask for a PAC code and end up stayng (with 30% discount), it may look a bit fishy!
    • pmduk
    • By pmduk 18th May 18, 1:03 PM
    • 9,343 Posts
    • 7,022 Thanks
    pmduk
    nowt wrong with trying
    • hpmann
    • By hpmann 18th May 18, 10:08 PM
    • 51 Posts
    • 9 Thanks
    hpmann
    I got 30% off on the iPhone X using online chat with the retentions team, I still had two months left on my contract as well!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,021Posts Today

8,852Users online

Martin's Twitter