Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • NeedaName
    • By NeedaName 15th May 18, 9:27 PM
    • 1Posts
    • 0Thanks
    NeedaName
    Shop Direct (Very) late payment markers no default
    • #1
    • 15th May 18, 9:27 PM
    Shop Direct (Very) late payment markers no default 15th May 18 at 9:27 PM
    Hi

    In May 2012 I entered into a five year Debt Arrangement Scheme. All of my creditors except Shop Direct (Very) defaulted my accounts whilst Very kept applying late payment markers.

    I contacted Very not long after I started my DAS asking them to default me, they refused saying it wasn't their policy to default accounts in debt management schemes. I raised a complaint at the end of my DAS, again, they said it wasn't policy to default accounts that are in DMPs. I then raised a complaint with the Financial Ombudsmen Service who said they haven't treated me differently from those not in DMPs and closed the case. Despite me saying the late markers would be on my file from when my DAS started in May 2012 and would remain until May 2023! The last late payment marker was May 2017. The account is now sitting as closed on my credit reports.

    So, what I am asking is: Is there a way I can get Very/ Shop Direct to remove this account from my credit files? All other defaults have now been removed.

    Thanks.
Page 1
    • Gary_Dexter
    • By Gary_Dexter 15th May 18, 9:42 PM
    • 2,584 Posts
    • 1,455 Thanks
    Gary_Dexter
    • #2
    • 15th May 18, 9:42 PM
    • #2
    • 15th May 18, 9:42 PM
    Not if itís a true representation of what happened.
    • T-G-C
    • By T-G-C 17th May 18, 11:20 PM
    • 477 Posts
    • 226 Thanks
    T-G-C
    • #3
    • 17th May 18, 11:20 PM
    • #3
    • 17th May 18, 11:20 PM
    Hi

    In May 2012 I entered into a five year Debt Arrangement Scheme. All of my creditors except Shop Direct (Very) defaulted my accounts whilst Very kept applying late payment markers.

    I contacted Very not long after I started my DAS asking them to default me, they refused saying it wasn't their policy to default accounts in debt management schemes. I raised a complaint at the end of my DAS, again, they said it wasn't policy to default accounts that are in DMPs. I then raised a complaint with the Financial Ombudsmen Service who said they haven't treated me differently from those not in DMPs and closed the case. Despite me saying the late markers would be on my file from when my DAS started in May 2012 and would remain until May 2023! The last late payment marker was May 2017. The account is now sitting as closed on my credit reports.

    So, what I am asking is: Is there a way I can get Very/ Shop Direct to remove this account from my credit files? All other defaults have now been removed.

    Thanks.
    Originally posted by NeedaName
    Although lenders like to act more freely than regulations permit in regards to submitting data to the CRAs, the hard truth is that any data submitted has to be accurate and truthful.

    That said, some providers make "allowances" for their worthy customers, like a little leeway in regards to late markers etc. however in the industry this is considered bad practice and is kept to a minimum.

    If they remove any trace of Shop Direct from your credit file, despite having used them and had a previous agreement / credit with them, it wouldn't be accurate and truthful. It has to remain in your closed accounts, even if the bad markers are wiped.
    Advice provided from this account does not consist of any professional knowledge. For professional debt advice, please contact either National Debtline or StepChange. Advice may consist of personal experience, opinion and/or informational sources.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

134Posts Today

1,516Users online

Martin's Twitter
  • Watching Theresa May... seriously would anyone in their right mind truly want her job right now!

  • RT @thecheekypostie: @MartinSLewis Thanks to this, I have just skim read it. To those in Scotland - on page 548, Dounreay is mentioned by n?

  • Today's twitter poll: The 585 page draft agreement of the withdrawal of the UK from the EU has been published. A? https://t.co/8YLkPyzqYM

  • Follow Martin