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  • FIRST POST
    • silviu85
    • By silviu85 15th May 18, 6:07 PM
    • 4Posts
    • 2Thanks
    silviu85
    Customer asks and gets a 3000 chargeback!
    • #1
    • 15th May 18, 6:07 PM
    Customer asks and gets a 3000 chargeback! 15th May 18 at 6:07 PM
    So here is the deal:i own a small car garage.
    I have done in november an engine rebuild on an audi.
    The engine was totally scrap so we had to build it from scratch.Today i was looking thru my accounts and noticed that our card machine provider has charged our account with 3000!
    Rang and asked and they have said that a customer has requested a chargeback from his bank and mentioned "product not as described" and we have 2 days to challange this,meanwhile he will get a refund.
    Is this even legal???The guy came in,test drove the car,paid by card and left happy.How can i even dispute that?This was 6 months ago and he test drove the car,paid and left happy in the car that came here on a recovery truck!!!I have tried to contact him but when he heard my voice he switched off the phone.
    What can i do next?
    Thank you guys
Page 1
    • zx81
    • By zx81 15th May 18, 6:08 PM
    • 19,364 Posts
    • 20,688 Thanks
    zx81
    • #2
    • 15th May 18, 6:08 PM
    • #2
    • 15th May 18, 6:08 PM
    You dispute it with the card provider.
    • 18cc
    • By 18cc 15th May 18, 6:14 PM
    • 852 Posts
    • 572 Thanks
    18cc
    • #3
    • 15th May 18, 6:14 PM
    • #3
    • 15th May 18, 6:14 PM
    Yes disputed it with the card provider if the charge back still remains then obviously you just sue the customer in the small claims court
    • bengalknights
    • By bengalknights 15th May 18, 7:06 PM
    • 4,470 Posts
    • 1,636 Thanks
    bengalknights
    • #4
    • 15th May 18, 7:06 PM
    • #4
    • 15th May 18, 7:06 PM
    Give them all details they ask for including reg number etc and let them sort out, if they then dont find in your favour take it to small claims court.
    • agrinnall
    • By agrinnall 15th May 18, 9:03 PM
    • 21,418 Posts
    • 17,230 Thanks
    agrinnall
    • #5
    • 15th May 18, 9:03 PM
    • #5
    • 15th May 18, 9:03 PM
    Of course it's legal, the bank wouldn't have done it otherwise. As a business accepting card payments you should have made yourself aware of the conditions when a chargeback can be attempted. Your customer has obviously made a good enough case to convince their bank to accept the request, you now need to provide the evidence that the request should be rejected and the chargeback reversed.
    • maninthestreet
    • By maninthestreet 15th May 18, 10:00 PM
    • 15,317 Posts
    • 13,871 Thanks
    maninthestreet
    • #6
    • 15th May 18, 10:00 PM
    • #6
    • 15th May 18, 10:00 PM
    "product not as described" - he didn't pay for a product, it was a service he was paying for.
    "You were only supposed to blow the bl**dy doors off!!"
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