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  • FIRST POST
    • simonwhu
    • By simonwhu 15th May 18, 6:04 PM
    • 9Posts
    • 1Thanks
    simonwhu
    Lg
    • #1
    • 15th May 18, 6:04 PM
    Lg 15th May 18 at 6:04 PM
    So we bought an LG Fridge Freezer in December, delivered in January

    Went wrong last week.

    LG sent an engineer..not sure what's wrong but could be the control board.

    Currys and LG flatly refusing to replace it.

    Whos' to say it won't go wrong after it's repaired. Very very unhappy. Have sent stinking letter to Currys Head office.
Page 1
    • giraffe69
    • By giraffe69 15th May 18, 7:14 PM
    • 2,401 Posts
    • 2,083 Thanks
    giraffe69
    • #2
    • 15th May 18, 7:14 PM
    • #2
    • 15th May 18, 7:14 PM
    Another lesson in "Don't buy from Curry's" I had a problem with a new LG TV. Co-incidentally it needed the control card replacing. I bought it from John Lewis. All done without fuss or complaint.
    • simonwhu
    • By simonwhu 15th May 18, 7:52 PM
    • 9 Posts
    • 1 Thanks
    simonwhu
    • #3
    • 15th May 18, 7:52 PM
    And
    • #3
    • 15th May 18, 7:52 PM
    Wife had a medical
    Issue and so isn’t happy about using the freezerbonce repaired
    • z1a
    • By z1a 15th May 18, 7:55 PM
    • 1,385 Posts
    • 1,330 Thanks
    z1a
    • #4
    • 15th May 18, 7:55 PM
    • #4
    • 15th May 18, 7:55 PM
    Wife had a medical
    Issue and so isn’t happy about using the freezerbonce repaired
    Originally posted by simonwhu
    ????????????
    • simonwhu
    • By simonwhu 15th May 18, 8:30 PM
    • 9 Posts
    • 1 Thanks
    simonwhu
    • #5
    • 15th May 18, 8:30 PM
    • #5
    • 15th May 18, 8:30 PM
    Well who knows if it!!!8217;s going to break down again and the food will go off
    • DCFC79
    • By DCFC79 15th May 18, 8:41 PM
    • 32,127 Posts
    • 20,210 Thanks
    DCFC79
    • #6
    • 15th May 18, 8:41 PM
    • #6
    • 15th May 18, 8:41 PM
    Well who knows if it!!!8217;s going to break down again and the food will go off
    Originally posted by simonwhu
    No 1 does but you keep an eye on it.

    How did you pay ?
    • neilmcl
    • By neilmcl 15th May 18, 8:44 PM
    • 11,243 Posts
    • 8,049 Thanks
    neilmcl
    • #7
    • 15th May 18, 8:44 PM
    • #7
    • 15th May 18, 8:44 PM
    Well who knows if it!!!8217;s going to break down again and the food will go off
    Originally posted by simonwhu
    If it does then you will have the option of a refund.
    • simonwhu
    • By simonwhu 15th May 18, 8:58 PM
    • 9 Posts
    • 1 Thanks
    simonwhu
    • #8
    • 15th May 18, 8:58 PM
    • #8
    • 15th May 18, 8:58 PM
    Paid for it on credit card
    • mattyprice4004
    • By mattyprice4004 19th May 18, 11:19 PM
    • 3,598 Posts
    • 3,088 Thanks
    mattyprice4004
    • #9
    • 19th May 18, 11:19 PM
    • #9
    • 19th May 18, 11:19 PM
    They have a right to repair, regardless of you or your wife’s feelings towards this.

    If it fails again you can request a refund, but you are not entitled to a replacement at this point.

    I used to be on the receiving end of stinking letters to a major retailer, they were filed under B for bin
    • mattyprice4004
    • By mattyprice4004 19th May 18, 11:21 PM
    • 3,598 Posts
    • 3,088 Thanks
    mattyprice4004
    Another lesson in "Don't buy from Curry's" I had a problem with a new LG TV. Co-incidentally it needed the control card replacing. I bought it from John Lewis. All done without fuss or complaint.
    Originally posted by giraffe69
    If this was new (less than 30 days) Curry’s would have exchanged it - rather a moot point.
    • simonwhu
    • By simonwhu 20th May 18, 9:31 AM
    • 9 Posts
    • 1 Thanks
    simonwhu
    A lot of tooing and frooing later and LG have agreed to replace!!
    • takman
    • By takman 20th May 18, 9:41 AM
    • 3,493 Posts
    • 3,131 Thanks
    takman
    A lot of tooing and frooing later and LG have agreed to replace!!
    Originally posted by simonwhu
    If LG are supplying the replacement how do you know that they won't be giving you one which has been returned, repaired and repackaged previously.
    • simonwhu
    • By simonwhu 20th May 18, 10:06 AM
    • 9 Posts
    • 1 Thanks
    simonwhu
    They’ve sent us a letter to give to Currys for them to supply a replacement
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