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  • FIRST POST
    • CHRISSYG
    • By CHRISSYG 15th May 18, 2:57 PM
    • 5,666Posts
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    CHRISSYG
    Lets Go Supported Holidays
    • #1
    • 15th May 18, 2:57 PM
    Lets Go Supported Holidays 15th May 18 at 2:57 PM
    After my daughter had a horrible holiday with this company i submitted a 9 page formal complaint letter detailing 39 issues that needed to be addressed , their response was to give untrue answers to 20 of the issues raised and completely ignore the other 19 !

    Think twice before allowing your vulnerable loved ones anywhere near Lets go supported holidays .
Page 1
    • bobwilson
    • By bobwilson 15th May 18, 6:34 PM
    • 407 Posts
    • 109 Thanks
    bobwilson
    • #2
    • 15th May 18, 6:34 PM
    • #2
    • 15th May 18, 6:34 PM
    What do you expect if you book a package holiday?
    • CHRISSYG
    • By CHRISSYG 16th May 18, 1:32 PM
    • 5,666 Posts
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    CHRISSYG
    • #3
    • 16th May 18, 1:32 PM
    • #3
    • 16th May 18, 1:32 PM
    What do you expect if you book a package holiday?
    Originally posted by bobwilson
    I expect exactly what was paid for , the customers are disabled and/ learning difficulties.
    • Browntoa
    • By Browntoa 16th May 18, 1:35 PM
    • 33,021 Posts
    • 38,587 Thanks
    Browntoa
    • #4
    • 16th May 18, 1:35 PM
    • #4
    • 16th May 18, 1:35 PM
    What sort of issues are we talking about ?

    Major safeguarding ?

    Or just quality of hotel , food etc
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • CHRISSYG
    • By CHRISSYG 16th May 18, 2:42 PM
    • 5,666 Posts
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    CHRISSYG
    • #5
    • 16th May 18, 2:42 PM
    • #5
    • 16th May 18, 2:42 PM
    What sort of issues are we talking about ?

    Major safeguarding ?

    Or just quality of hotel , food etc
    Originally posted by Browntoa
    Bullying issues -unpleasant behaviour by the staff . Issues surrounding an accident she had where they were massively unprofessional . Failing to make reasonable adjustments regarding the timing of her medication . I could go on and on .
    • bobwilson
    • By bobwilson 16th May 18, 6:11 PM
    • 407 Posts
    • 109 Thanks
    bobwilson
    • #6
    • 16th May 18, 6:11 PM
    • #6
    • 16th May 18, 6:11 PM
    Bullying issues -unpleasant behaviour by the staff . Issues surrounding an accident she had where they were massively unprofessional . Failing to make reasonable adjustments regarding the timing of her medication . I could go on and on .
    Originally posted by CHRISSYG
    You mean to say the quality of care for disabled isn't good enough & that the company owners don't care who they hire or pay enough to attract quality staff with a sense of humanity?



    What a surprise!

    Welcome to the world.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 17th May 18, 9:18 AM
    • 2,522 Posts
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    ScorpiondeRooftrouser
    • #7
    • 17th May 18, 9:18 AM
    • #7
    • 17th May 18, 9:18 AM
    You mean to say the quality of care for disabled isn't good enough & that the company owners don't care who they hire or pay enough to attract quality staff with a sense of humanity?



    What a surprise!

    Welcome to the world.
    Originally posted by bobwilson
    So everything is crap and there's no point anyone ever mentioning it. Close the forum.
    • CHRISSYG
    • By CHRISSYG 17th May 18, 9:52 AM
    • 5,666 Posts
    • 16,224 Thanks
    CHRISSYG
    • #8
    • 17th May 18, 9:52 AM
    • #8
    • 17th May 18, 9:52 AM
    You mean to say the quality of care for disabled isn't good enough & that the company owners don't care who they hire or pay enough to attract quality staff with a sense of humanity?



    What a surprise!

    Welcome to the world.
    Originally posted by bobwilson
    The staff on the holiday were the two company directors not hired hands !
    • CHRISSYG
    • By CHRISSYG 17th May 18, 9:56 AM
    • 5,666 Posts
    • 16,224 Thanks
    CHRISSYG
    • #9
    • 17th May 18, 9:56 AM
    • #9
    • 17th May 18, 9:56 AM
    Hi my clients have used this company many times and is looking forward to there next holiday.
    If there was an issue like you are saying surely safeguarding should have acted on this as itís been roughly 3 month ago and me as a director of a company on the Isle of Wight rang this company to see what the situation was and under my impression you were not there so I donít think you should be writing reviews all over the internet until safeguarding have acted. People like you are just out to ruining businesses which is wrong. You say bullying well you need to look at this as to me this is bullying they have been running nearly 8 years with over 600 clients and you are the only person to complain. 39 is a lot of issues for one holiday. If anyone wants to speak to me about Letís Go Holidays I run a company called Socialising Buddies for adults with learning disabilities and I use them all the time. Itís allegations like this that ruin things for adults with disabilities.
    Originally posted by Socialbuddy
    For someone unconnected with the company you seem to know a lot of information even quoting word for word what one of the directors said to me !!!!!

    Had they responded to my complaint FULLY that would have been the end of it !
    • CHRISSYG
    • By CHRISSYG 17th May 18, 1:22 PM
    • 5,666 Posts
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    CHRISSYG
    Wow! Pretty sure I've seen your many reviews and rants online about this company! As the other person has said - if you REALLY believe the things you are saying then why don't you report it as safeguarding?? I'm sure social care would investigate your claims and give you a response of the outcomes. Or are you just trying to see what you can get out of this company? I searched your previous posts on Facebook and noticed that you have a habit of complaining to every company possible about anything you can - people like you ruin businesses just so you can get something free! You should be ashamed of yourself!
    I'm sorry - but I'm sick of seeing such personal attacks from you towards this company.
    I know the people that run it very well and as a mother of a disabled young person I would 100% send daughter on one of their holidays.
    {personal details removed by MSE Forum Team} are two of the most lovely people I know and they do their job because they genuinely care. I do not believe for one second the things you have been saying about them - I've worked with {Personal details removed by MSE Forum Team} before she started her company and have seen how passionate she is about caring and supporting those with disabilities. I have seen her step in on many occasions to STOP potential abuse!
    Maybe it's time you stopped your witch hunt and accept that accidents happen and that YES it is possible for no one to be at fault!
    People like you disgust me and I hope one day you look back at how you are behaving and see how wrong you are! Although sadly - from what I've seen of your constant complaints to many companies I doubt you will as you clearly feel justified to do this just to see what you can get out of them! !!!55357;!!!56865;
    Originally posted by Emwol
    ooh ANOTHER newby ! Who said i havent sent detailed information to their local safeguarding dept ??

    Show me the complaints ive made on FB ! Unless they have breached data protection laws theres no was you could know my FB profile ! I have posted one review so show me the many rants about them.

    unlike this company who from the moment of the accident did/said everything to distance themselves from any liability i am not and never have been after money , thats their game . they made a nice little profit from the insurance company.

    I cant comment on your experiences with them and quite frankly i dont really care .
    Last edited by MSE Andrea; 18-05-2018 at 10:18 AM.
    • CHRISSYG
    • By CHRISSYG 17th May 18, 1:25 PM
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    CHRISSYG
    I have nothing to do with the company but I have spoken with them after seeing your review as I send a lot of my clients to this company and would want to make sure they are safe. If this is an issue you should go to safeguarding instead of putting things all over the internet and let them deal with it. Why didn!!!8217;t they answer your complaint in full, have you asked them. Have you informed safeguarding, bullying is without a doubt a safeguarding matter. What it seems to me is because they haven!!!8217;t answered your complaint in full you want to destroy them. Why.
    Originally posted by Socialbuddy

    I thought i was in a country where free speech was a given !

    They at the end of the response have said the matters closed and they wont respond to any communication so how EXACTLY do i ask them !
    Last edited by CHRISSYG; 17-05-2018 at 4:05 PM.
    • Moneyineptitude
    • By Moneyineptitude 17th May 18, 2:07 PM
    • 20,127 Posts
    • 11,073 Thanks
    Moneyineptitude
    {personal details removed by MSE Forum Team} are two of the most lovely people I know
    Originally posted by Emwol
    {personal details removed by MSE Forum Team}
    Odd that your post here refers to "Facebook reviews "which neither of you could possibly have linked to the OP's MSE identity.

    Hit the SPAM button..
    Last edited by MSE Andrea; 18-05-2018 at 10:00 AM.
    • marliepanda
    • By marliepanda 17th May 18, 2:24 PM
    • 5,616 Posts
    • 11,763 Thanks
    marliepanda
    Well arent {personal details removed by MSE Forum Team} Lets Go Supported Holidays so lucky to have such dedicated and vehement friends, who join forums simply to defend their angelic personas.

    I am sure no one would ever doubt that these people are anything but 100% Unrelated to {personal details removed by MSE Forum Team}...
    Last edited by MSE Andrea; 18-05-2018 at 10:01 AM.
    • Moneyineptitude
    • By Moneyineptitude 17th May 18, 3:44 PM
    • 20,127 Posts
    • 11,073 Thanks
    Moneyineptitude
    I see "emwol" now has two accounts!!!
    • CHRISSYG
    • By CHRISSYG 17th May 18, 3:59 PM
    • 5,666 Posts
    • 16,224 Thanks
    CHRISSYG
    Unfortunately I can't upload the screen shots of your many posts on facebook complaining to companies about anything and everything! Even down to something as minor as a store not having a pot of coleslaw in stock!!!
    No data protection breaches here - The posts that you have been making everywhere are PUBLIC for all to see! Perhaps you could take lessons in your privacy settings - and at the same time see if anyone can teach you some basic manners! Calling someone a 'snotty mare' is hardly a good way to make formal complaints on companies facebook pages is it!
    And yes I can link this woman identity to what she's been doing on facebook because she has been saying the same old rubbish on any and every site possible!!

    If my daughter had been treated as badly as she says hers has then i'd be contacting the appropriate authorities!
    Originally posted by emwol
    You are seriously delusional prove what you are saying OH WAIT YOU CANT BECAUSE ITS A LIE . {Personal details removed by MSE Forum Team}


    Is the truth harassment ?? After many threats of legal action from them guess what I!!!8217;m still waiting . It will never happen because then they would be faced with the truth an alien concept to them .

    If you can actually read my reviews you will find positive posts for The Mombasa Hospital , Voyager Beach resort and The Post office insurance . If you are going to make up things try to pick something I actually might like coleslaw is vile !

    As you know I only recieved the response to my complaint 2 days ago but rest assured it!!!8217;s been included in the information I have sent off today .

    It!!!8217;s taken a while but I found where I referred to someone as a snotty mare it was in 2016 on verys fb page nothing in relation to this issue but at least you have been occupied for a while lol

    Woohoo I have my very own stalker lol
    Last edited by MSE Andrea; 18-05-2018 at 10:15 AM.
    • happyandcontented
    • By happyandcontented 17th May 18, 5:57 PM
    • 1,087 Posts
    • 2,124 Thanks
    happyandcontented
    People are entitled to complain if they feel a service is not up to scratch, so there is little point in posting the above.

    If you are connected with the company the OP is referring to then your energies would be better directed at addressing the issues rather than trying to discredit the complainant.

    As a parent, I would expect the highest standards of care/behaviour from a company I entrusted my child to, doubly so if they were vulnerable or disabled in any way.
    • Emwol
    • By Emwol 17th May 18, 5:58 PM
    • 2 Posts
    • 0 Thanks
    Emwol
    Thanks for your contribution, {Personal details removed by MSE Forum Team}
    Odd that your post here refers to "Facebook reviews "which neither of you could possibly have linked to the OP's MSE identity.

    Hit the SPAM button..
    Originally posted by Moneyineptitude
    I've liked this companies Facebook page and am friends {Personal details removed by MSE Forum Team} on facebook. Don't know if you understand anything about fbk but when you follow someone's profile or a companies page - posts will show up in your news feed.
    When the OP started this rant a few months ago she was ranting at the POST OFFICE complaining that the insurance service wasn't doing what they were supposed to be doing.
    She changed her tune later - thanking the post office in the end and instead started writing bad reviews online regarding the holiday company. She has been abusive and extremely rude. I've seen it because it's PUBLIC - she hasn't done any of this in a confidential manner at all. So when the same person keeps popping up all over the place with the same complaint it's not rocket science to work out that it's her AGAIN!
    This company have a lot of amazing reviews and I will be sending my daughter on one of their holidays when she turns 18 next year because I KNOW how much the company directors DO care - despite what the OP wants to keep implying.
    Seriously - I have never seen anything like this! But when you look at her other posts on faceboook to other companies it's obvious that she just likes to complain - it's sad but there are many people like her who seem to think that by complaining they can get money off of things or freebies, as well as others who just have nothing better to do than complain.
    I feel sorry for her daughter - with a mother who constantly tells companies that she won't be using them again - they will no doubt run out of places to go!
    Last edited by MSE Andrea; 18-05-2018 at 10:19 AM.
    • Emwol
    • By Emwol 17th May 18, 6:09 PM
    • 2 Posts
    • 0 Thanks
    Emwol
    I'd like to point out that no - I am not connected with the company at all. But these are friends of mine who don't deserve the constant harassment and attacks that they are getting.

    I agree that if something isn't right then yes complain - and as a parent of 4 children - 2 with additional needs I would be the first to take things to the top when something goes wrong. In fact I have an audit taking place into our local services who have failed to safeguard my eldest who is very vulnerable because our children must be kept safe - especially when they are vulnerable (no matter what their age).
    But from what I have seen from the OP she is just out to attack rather than do anything constructive.
    If she isn't happy with any response that she has received from the company then she has the option of taking things further. If she really believes that the accusations that she is making are true then take it further!
    These are serious allegations that she is making and if I was to sit on the fence on this and not know {Personal details removed by MSE Forum Team} like I do I would advise to take matters further - if what she is saying is true then there are laws to protect our vulnerable people. Will be interesting to see where this goes from here (because like I said - I do know {Personal details removed by MSE Forum Team} and I know 100% that they would never act the way she is saying they have). But then I wasn't there - just like she wasn't (and I know that because of what she was posting on Facebook at the time)
    Last edited by MSE Andrea; 18-05-2018 at 10:17 AM.
    • CHRISSYG
    • By CHRISSYG 17th May 18, 7:46 PM
    • 5,666 Posts
    • 16,224 Thanks
    CHRISSYG
    Oh I know who you are now you were ranting on the post office page backing {Personal details removed by MSE Forum Team} up!
    She sent there were issues with the insurance but they were sorted and did EXACTLY what they said they would do . So yes on balance I!!!8217;m very greatful to the insurance.

    Feel free to provide evidence where I want money or freebies from anyone , again you can!!!8217;t prove what doesn!!!8217;t exist .

    It took Let!!!8217;s go almost three weeks to respond to my complaint within two days I have sent evidence to the relevant authority including the 4 page letter my daughter wrote which they chose to ignore .

    You are right I wasn!!!8217;t there neither were you but my daughter was , she has no reason to lie {personal details removed by MSE Forum Team}.
    Last edited by MSE Andrea; 18-05-2018 at 10:17 AM.
    • iammumtoone
    • By iammumtoone 17th May 18, 9:18 PM
    • 5,584 Posts
    • 11,348 Thanks
    iammumtoone
    there is nothing wrong in being a serial complainer as long as the statements you are making are true, the examples that have been posted are just trivial complaints the type of thing most people would read, think that person has too much time on their hands and take no notice.

    This time it seems that the OP has a serious complaint, granted maybe not all 39 issues, but only one has to be serious, it doesn't make it any less serious if more trivial matters have also been raised.

    The way to deal with a complaint is to answer the point(s) raised in the complaint not to site examples of previous complaints made as these are irrelevant.

    The OP is entitled to post on social media at the same time as going through more official channels there is nothing to stop them doing both as long as the information is consistent/factual. I don't see how it can be assumed that they haven't approached official channels with their concerns.
    Last edited by iammumtoone; 17-05-2018 at 10:48 PM.
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