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    • bignose2
    • By bignose2 15th May 18, 10:37 AM
    • 6Posts
    • 1Thanks
    Lloyds Credit Card Fraud day issued, week after 1st fraud
    • #1
    • 15th May 18, 10:37 AM
    Lloyds Credit Card Fraud day issued, week after 1st fraud 15th May 18 at 10:37 AM
    Not sure what to make of this & not having a go at Lloyds but concerned.

    Week ago security SMS saying suspicious payment. Sure enough someone had my card details & spent 1000. Lloyds very good, refunded & sent new card. Had this card well over a year & whilst generally don't store on line there may have been some. Paypal for sure does have the full details.

    Got new card yesterday, authorised. 5 hours later SMS saying suspicious payment. Sure enough 200 to Hungry House (of all things).
    A hour waiting on phone, got through, advise that I have probably had keylogger on my PC.

    The only place I had entered the new card number at all was re-registering with PayPal.

    I am pretty tech savvy and frequently check for virus's anyway. Windows 10 & defender meant to be pretty good. Also since last week fraud I have actually run more Full scans, Adwcleaner, google chrome scan. Have done this also now & not found anything.
    I know these are not 100% but would think keyloggers likely to be picked up so I really don't think it is my PC is compromised.
    Partly as they would have also had my Paypal password and I think even my bank log in & nothing gone from there.

    However I guess Paypal must be one of the most secure sites so at a loss to explain.

    Of course changed all my passwords (using a different PC, chromebook)

    The banks are pretty relaxed about this making me think it is so common, some time ago my Amex had one fraudulent payment, I phoned, they said, Oh yes we know about it, not your fault, don't worry.

    Just putting it out there is case anyone has any ideas or similar experiences.
    I trust my postie & I don't think they can tell what is what now.
Page 1
    • Eagles1905
    • By Eagles1905 15th May 18, 10:50 AM
    • 70 Posts
    • 29 Thanks
    • #2
    • 15th May 18, 10:50 AM
    • #2
    • 15th May 18, 10:50 AM
    Sorry to hear you've been a victim of fraud, I went through this back in 2014 and it was a nightmare. Main bank very good & credit card provider excellent - all funds recovered.

    I took additional steps after such as contacting CIFAS and other anti-fraud agencies - so far so good. I also monitor my credit file monthly and check for any suspicious activity.

    These people are very clever at picking up details, to date I have not confirmed how I was compromised but best guess is postal interception as used to live in a flat block with an easy to access mail area!

    Hope that's the last of it for you.
    • agrinnall
    • By agrinnall 15th May 18, 11:13 AM
    • 21,971 Posts
    • 17,941 Thanks
    • #3
    • 15th May 18, 11:13 AM
    • #3
    • 15th May 18, 11:13 AM
    If you haven't run Malwarebytes in addition to the other scans then I don't think you should be too confident there is nothing nasty on your computer.
    • bignose2
    • By bignose2 15th May 18, 12:55 PM
    • 6 Posts
    • 1 Thanks
    • #4
    • 15th May 18, 12:55 PM
    • #4
    • 15th May 18, 12:55 PM
    Yes I had run Malwarebytes, I run it in conjunction with Adwcleaner (same company now) I use to have it in the background but when it went to V3 caused all sorts of issues on my network & lots of other bugs but still good for runtime scan.

    Tried a few others from bleeping computer also.

    All clear.
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