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  • FIRST POST
    • ambermichelle
    • By ambermichelle 15th May 18, 9:43 AM
    • 5Posts
    • 0Thanks
    ambermichelle
    Acorn Stair Lift Removal
    • #1
    • 15th May 18, 9:43 AM
    Acorn Stair Lift Removal 15th May 18 at 9:43 AM
    I'm hoping someone can advise us. We had a stair lift from Acorn Stair Lifts installed in my mother-in laws just before Christmas but she went in to hospital and passed away on the 29th December. We have been trying to get Acorn to come and remove the stair lift but they will only come if they have another job in the area or if we pay to have it removed (even though this has already been paid for in the initial cost).


    I have used one of Martin's template letters and I am hoping to get some joy from that, and I am going through resolver.


    Is there anything else we could do? All helpful advice and suggestions will be greatly appreciated.
Page 1
    • hollydays
    • By hollydays 15th May 18, 9:46 AM
    • 16,020 Posts
    • 12,080 Thanks
    hollydays
    • #2
    • 15th May 18, 9:46 AM
    • #2
    • 15th May 18, 9:46 AM
    Have you followed and exhausted their own complaints procedure?
    What does their contract say about removal.
    Last edited by hollydays; 15-05-2018 at 9:58 AM.
    • DoaM
    • By DoaM 15th May 18, 12:28 PM
    • 4,284 Posts
    • 4,330 Thanks
    DoaM
    • #3
    • 15th May 18, 12:28 PM
    • #3
    • 15th May 18, 12:28 PM
    or if we pay to have it removed (even though this has already been paid for in the initial cost).
    Originally posted by ambermichelle
    Is it? I'd expect fitting costs to be included, but removal costs ... ?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • hollydays
    • By hollydays 15th May 18, 9:56 PM
    • 16,020 Posts
    • 12,080 Thanks
    hollydays
    • #4
    • 15th May 18, 9:56 PM
    • #4
    • 15th May 18, 9:56 PM
    Anyone else noticing a trend for people starting threads not to bother to respond or even "thank"? # badmanners
    • KeithP
    • By KeithP 15th May 18, 10:15 PM
    • 7,214 Posts
    • 6,717 Thanks
    KeithP
    • #5
    • 15th May 18, 10:15 PM
    • #5
    • 15th May 18, 10:15 PM
    Anyone else noticing a trend for people starting threads not to bother to respond or even "thank"? # badmanners
    Originally posted by hollydays
    It's over ten years since ambermichelle's last post.

    How long to the next one?
    .
    • hollydays
    • By hollydays 16th May 18, 8:04 AM
    • 16,020 Posts
    • 12,080 Thanks
    hollydays
    • #6
    • 16th May 18, 8:04 AM
    • #6
    • 16th May 18, 8:04 AM
    Lol........
    • marliepanda
    • By marliepanda 16th May 18, 9:15 AM
    • 5,626 Posts
    • 11,833 Thanks
    marliepanda
    • #7
    • 16th May 18, 9:15 AM
    • #7
    • 16th May 18, 9:15 AM
    Pointless no doubt as the OP isnt going to come back but:

    The terms do state they will collect at their own cost if you cancel (not that 'youve already paid for it') so I imagine if you want to dictate when, you have to pay.
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