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    • Border Reiver2
    • By Border Reiver2 15th May 18, 9:11 AM
    • 20Posts
    • 1Thanks
    Border Reiver2
    Can I Cancel an Order if Item not Delivered in Decent Time
    • #1
    • 15th May 18, 9:11 AM
    Can I Cancel an Order if Item not Delivered in Decent Time 15th May 18 at 9:11 AM
    On 14th April I place an order for a camera with a big name manufacturer. Their advertising said that they normally deliver within 5 working days. After waiting a week and a half my camera had still not arrived so I emailed their customer services and was informed that as it was a pre-order item they didn't have any at that time, but I would have my camera by the end of the following week. A week and a half has passed since that due date and I emailed them again today to ask when my camera would be delivered. Their response was that they expected them to be in stock in 7 to 10 days time. With another 5 days delivery time expected, that would make a total wait of over 6 weeks. I find it unbelievable that this manufacturer cannot obtain one of their own products when high street stores have had them in stock for a few weeks now. Do I have the right to cancel my order and buy a camera at a store? I haven't paid any money yet, it was due on delivery.
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    • paragon909
    • By paragon909 15th May 18, 9:29 AM
    • 1,394 Posts
    • 1,394 Thanks
    • #2
    • 15th May 18, 9:29 AM
    • #2
    • 15th May 18, 9:29 AM
    If you haven't received any item, Just phone them and tell them to cancel and refund, There would be no objections, You're entitled to this.
    • Border Reiver2
    • By Border Reiver2 15th May 18, 9:38 AM
    • 20 Posts
    • 1 Thanks
    Border Reiver2
    • #3
    • 15th May 18, 9:38 AM
    • #3
    • 15th May 18, 9:38 AM
    Thanks, I'll email them through their customer service centre, then I'll have something in writing to save.
    • unholyangel
    • By unholyangel 15th May 18, 2:19 PM
    • 13,184 Posts
    • 10,526 Thanks
    • #4
    • 15th May 18, 2:19 PM
    • #4
    • 15th May 18, 2:19 PM
    For future reference, the Consumer Rights Act states:
    (3)Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods!!!8212;
    (a)without undue delay, and
    (b)in any event, not more than 30 days after the day on which the contract is entered into.
    The Consumer Contract (Information, Cancellation & Additional Charges) Regulations state the exact same thing in 42 (3).

    So if there isnt an agreed time/period at the time you enter the contract (ie that they'll deliver on the 23rd April or that they'll deliver within 2 weeks) then they have a maximum of 30 days.

    This is the case even if the contract is for goods that could not normally be cancelled (personalised goods for example).
    Money doesn't solve creates it.
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