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  • FIRST POST
    • TonyM19
    • By TonyM19 14th May 18, 9:04 PM
    • 57Posts
    • 11Thanks
    TonyM19
    Refund to old debit card - advice please
    • #1
    • 14th May 18, 9:04 PM
    Refund to old debit card - advice please 14th May 18 at 9:04 PM
    Hi

    Can anybody offer any help or advise on this one please?

    My daughter paid a 100 deposit on a new (Hyundai) car with a Halifax debit card. She was in the process of closing an account and opening another. She informed the dealer at the time. 5 months later and there is no sign of the refund. Hyundai say that they have refunded the money to the card that the deposit was paid with. This card is now closed. I thought this would be relatively simple to sort, but Halifax are saying that they have no record of her having a card with that number and they can't track down where the refund has gone unless they get a sort code and an account number that the money was paid into. Hyundai are saying that they refunded it to the card that she paid with and can't provide a sort code or account number.

    The card was defintely a Halifax card. We have the last digits of the card on the receipt and it was used in her Amazon account. We have a recipt from Hyundai saying that the money was paid back to the card. We seem to have got ino a loop here where niether party can help us track the money down. Halifax are telling us that they can't track down any details on a closed debit card - I'm having a bit of trouble with this bit tbh.

    Any suggestions?
Page 1
    • Chino
    • By Chino 14th May 18, 9:16 PM
    • 513 Posts
    • 267 Thanks
    Chino
    • #2
    • 14th May 18, 9:16 PM
    • #2
    • 14th May 18, 9:16 PM
    but Halifax are saying that they have no record of her having a card with that number and they can't track down where the refund has gone unless they get a sort code and an account number that the money was paid into
    Originally posted by TonyM19
    Halifax are telling us that they can't track down any details on a closed debit card
    Originally posted by TonyM19
    Has your daughter tried providing Halifax with the account number and sort code of the current account with which the debit card was associated?
    • TonyM19
    • By TonyM19 14th May 18, 9:25 PM
    • 57 Posts
    • 11 Thanks
    TonyM19
    • #3
    • 14th May 18, 9:25 PM
    • #3
    • 14th May 18, 9:25 PM
    Yes. They claim that no card with that number was associated with the account.
    • TonyM19
    • By TonyM19 15th May 18, 11:26 AM
    • 57 Posts
    • 11 Thanks
    TonyM19
    • #4
    • 15th May 18, 11:26 AM
    • #4
    • 15th May 18, 11:26 AM
    The latest response is from Hyundai who have given me an Acquirer Reference Number (a 22 digit number) to pass to the bank to release the funds.


    I can't believe this can be so complicated
    • Heng Leng
    • By Heng Leng 15th May 18, 4:20 PM
    • 4,609 Posts
    • 1,461 Thanks
    Heng Leng
    • #5
    • 15th May 18, 4:20 PM
    • #5
    • 15th May 18, 4:20 PM
    The latest response is from Hyundai who have given me an Acquirer Reference Number (a 22 digit number) to pass to the bank to release the funds.


    I can't believe this can be so complicated
    Originally posted by TonyM19
    Did she use the CASS (switch service) or just close it?
    • 18cc
    • By 18cc 15th May 18, 6:17 PM
    • 739 Posts
    • 494 Thanks
    18cc
    • #6
    • 15th May 18, 6:17 PM
    • #6
    • 15th May 18, 6:17 PM
    It's not complicated the account is closed the card is closed that means it is closed no payments can be made from it and no refunds can be made to it

    clearly the money has gone somewhere it was just take some detective work to find out where
    • 18cc
    • By 18cc 15th May 18, 6:19 PM
    • 739 Posts
    • 494 Thanks
    18cc
    • #7
    • 15th May 18, 6:19 PM
    • #7
    • 15th May 18, 6:19 PM
    Have you got the long card number for only the last four digits
    • stclair
    • By stclair 15th May 18, 7:38 PM
    • 6,494 Posts
    • 3,442 Thanks
    stclair
    • #8
    • 15th May 18, 7:38 PM
    • #8
    • 15th May 18, 7:38 PM
    I would ask the Halifax for details of the long number for the last active debit card.

    They may have refunded it back to the wrong account.

    Might be worth asking for a letter confirming the card details.
    Last edited by stclair; 15-05-2018 at 7:40 PM.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
    • agrinnall
    • By agrinnall 15th May 18, 9:01 PM
    • 21,020 Posts
    • 16,807 Thanks
    agrinnall
    • #9
    • 15th May 18, 9:01 PM
    • #9
    • 15th May 18, 9:01 PM
    What is the refund for, you haven't explained that? Did she change her mind about buying the car?
    • GAD1981
    • By GAD1981 15th May 18, 10:37 PM
    • 15 Posts
    • 13 Thanks
    GAD1981
    This has happened to us recently too? Did anyone have a solution?
    • TonyM19
    • By TonyM19 4th Jun 18, 5:17 PM
    • 57 Posts
    • 11 Thanks
    TonyM19
    Hi


    This is still ongoing, but I'll just give some updates.


    1. It wasn't a Halifax card. It turns out that it was a NatWest debit card. I suppose this is a downside to moving accounts to get good deals. Its certainly a lesson for her to keep better records.
    2. She made the payment in January
    3. She closed the Natwest account that the card was linked to in March
    4. Hyundai are saying that they made the refund in April. The money must have gone into the NatWest 'system'. Hyundai say that the payment they made was not 'bounced back' to them.


    I'm assuming that I should now be getting after NatWest. Any thoughts on how to proceed from here?


    PS In response to a previous poster the 100 deposit was to secure the car
    • maxximus75
    • By maxximus75 4th Jun 18, 5:49 PM
    • 136 Posts
    • 43 Thanks
    maxximus75
    If you now know it was a Natwest card, try and find out the details and call them up. Provide them with the acquirer reference number etc and they should be able to trace what they did with the funds.
    • bluffer
    • By bluffer 4th Jun 18, 9:33 PM
    • 477 Posts
    • 624 Thanks
    bluffer
    hope she has apologised to the halifax!
    2018 wins - 1 pair flip flops 1 bottle of ribena.

    better than nothing?
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