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  • FIRST POST
    • marialionza
    • By marialionza 14th May 18, 8:19 PM
    • 6,160Posts
    • 71,333Thanks
    marialionza
    TopCashBack new thread HELP PLEASE !
    • #1
    • 14th May 18, 8:19 PM
    TopCashBack new thread HELP PLEASE ! 14th May 18 at 8:19 PM
    I can't find where to ask questions about TopCashBack so I opened a new thread.
    Received a WEM saying I won a considerable amount, called a number and they said to answer the email. I did.
    Got an answer it is an unmonitored email.
    Has anyone reached this point?

    HELP PLEASE !
    THANKS TO EVERYONE WHO HELPS HERE
Page 1
    • thingamaBob
    • By thingamaBob 14th May 18, 11:44 PM
    • 14,061 Posts
    • 868,760 Thanks
    thingamaBob
    • #2
    • 14th May 18, 11:44 PM
    • #2
    • 14th May 18, 11:44 PM
    Where did you get the number to ring? TCB don't normally give out phone numbers.
    Have you tried ringing the number again and telling them that the email address given isn't monitored and doesn't accept incoming mail?

    Which competition was the win supposed to relate to?

    If you log in to TCB and click on "Account", then click on "Customer Care", then raise and submit a "Support Ticket" using "Other" as a category. Give as much detail as possible such as email date, where it was from, who it was from etc.
    Bob
    The Moving Finger writes; and, having writ,
    Moves on: nor all thy Piety nor Wit
    Shall lure it back to cancel half a Line,
    Nor all thy Tears wash out a Word of it.

    Omar Khayyam
    • One-Eye
    • By One-Eye 15th May 18, 12:03 AM
    • 41,708 Posts
    • 6,520,465 Thanks
    One-Eye
    • #3
    • 15th May 18, 12:03 AM
    • #3
    • 15th May 18, 12:03 AM
    It's some time since I won with TCB, but I vaguely remember that they had already raised a support ticket in my account, to which I had to reply to claim the prize.
  • TopCashBack Company Representative
    • #4
    • 15th May 18, 5:16 PM
    • #4
    • 15th May 18, 5:16 PM
    Hey marialionza,

    We come across your post and wanted to help you out. Normally when you win competitions from us, you get an email which links to a support ticket. That support ticket is what you need to reply to and if this is the case you can find it here: https://www.topcashback.co.uk/account/enquiries/tickets/open

    If however, you would like me to look into this can you forward across the message to mse@topcashback.co.uk so I can investigate it for you?

    For future reference, our main question and answer thread on MSE can be found here: https://forums.moneysavingexpert.com/showthread.php?t=4519857&page=211#topofpage

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • marialionza
    • By marialionza 15th May 18, 10:23 PM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    • #5
    • 15th May 18, 10:23 PM
    • #5
    • 15th May 18, 10:23 PM
    Hey marialionza,

    We come across your post and wanted to help you out. Normally when you win competitions from us, you get an email which links to a support ticket. That support ticket is what you need to reply to and if this is the case you can find it here: https://www.topcashback.co.uk/account/enquiries/tickets/open

    If however, you would like me to look into this can you forward across the message to mse@topcashback.co.uk so I can investigate it for you?

    For future reference, our main question and answer thread on MSE can be found here: https://forums.moneysavingexpert.com/showthread.php?t=4519857&page=211#topofpage

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    I reply to the email that was sent to me and bounced back saying:
    " Thanks for your email, unfortunately it's been received by an
    unmonitored email box."
    Today I sent another email to the same address and no answer received.

    Now, what is the "support ticket" ?
    THANKS TO EVERYONE WHO HELPS HERE
    • mjm3346
    • By mjm3346 15th May 18, 11:41 PM
    • 37,022 Posts
    • 249,131 Thanks
    mjm3346
    • #6
    • 15th May 18, 11:41 PM
    • #6
    • 15th May 18, 11:41 PM
    I reply to the email that was sent to me and bounced back saying:
    " Thanks for your email, unfortunately it's been received by an
    unmonitored email box."
    Today I sent another email to the same address and no answer received.

    Now, what is the "support ticket" ?
    Originally posted by marialionza
    You do not reply to the e-mail from them - Click on the first link in the post you have quoted and it should take you to the "support ticket" part of your account (you may need to login to your TCB account)
    Internet goodness 24838
    • marialionza
    • By marialionza 16th May 18, 6:45 AM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    • #7
    • 16th May 18, 6:45 AM
    • #7
    • 16th May 18, 6:45 AM
    You do not reply to the e-mail from them - Click on the first link in the post you have quoted and it should take you to the "support ticket" part of your account (you may need to login to your TCB account)
    Originally posted by mjm3346
    The email I first received has as a first email an unsubscribe link, as a second email Privacy Policy.
    Neither to be touch atm.
    THANKS TO EVERYONE WHO HELPS HERE
    • ikkle87
    • By ikkle87 16th May 18, 7:36 AM
    • 8,225 Posts
    • 179,173 Thanks
    ikkle87
    • #8
    • 16th May 18, 7:36 AM
    • #8
    • 16th May 18, 7:36 AM
    The email I first received has as a first email an unsubscribe link, as a second email Privacy Policy.
    Neither to be touch atm.
    Originally posted by marialionza
    Not the link in the email, the link in the post above

    https://www.topcashback.co.uk/account/enquiries/tickets/open
    You never know how strong you are until being strong is the only choice you have.

    xx Mama to a gorgeous Cranio Baby xx
    • marialionza
    • By marialionza 16th May 18, 7:50 AM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    • #9
    • 16th May 18, 7:50 AM
    • #9
    • 16th May 18, 7:50 AM
    Not the link in the email, the link in the post above

    https://www.topcashback.co.uk/account/enquiries/tickets/open
    Originally posted by ikkle87
    I've sent a msg from the link you gave me.
    Let's wait.
    I'll get back screaming if it is not answered.
    Thanks for your patience.
    I've never paid attention to TCB and rarely entered anything.
    Don't understand much.
    THANKS TO EVERYONE WHO HELPS HERE
    • JayJay1874
    • By JayJay1874 16th May 18, 11:06 PM
    • 46 Posts
    • 195 Thanks
    JayJay1874
    I've sent a msg from the link you gave me.
    Let's wait.
    I'll get back screaming if it is not answered.
    Thanks for your patience.
    I've never paid attention to TCB and rarely entered anything.
    Don't understand much.
    Originally posted by marialionza
    Did you forward the original email to the top cashback representative like they requested? Forward it to mse@topcashback.co.uk
    • marialionza
    • By marialionza 17th May 18, 8:10 AM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    Did you forward the original email to the top cashback representative like they requested? Forward it to mse@topcashback.co.uk
    Originally posted by JayJay1874
    I didn't. Everything has been solved, so I hope. But I will so the person does not wait in vain.
    Thanks for the concern.
    THANKS TO EVERYONE WHO HELPS HERE
    • marialionza
    • By marialionza 17th May 18, 8:14 AM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    Thanks to everyone here. You've been smashing.
    THANKS TO EVERYONE WHO HELPS HERE
    • marialionza
    • By marialionza 24th May 18, 10:07 AM
    • 6,160 Posts
    • 71,333 Thanks
    marialionza
    Does anyone know where the instructions for TCB are? I have no idea how to use it.
    THANKS TO EVERYONE WHO HELPS HERE
    • ***xyz***
    • By ***xyz*** 24th May 18, 10:33 AM
    • 293 Posts
    • 1,897 Thanks
    ***xyz***
    https://www.topcashback.co.uk/Dyn/what-is-cashback
    Your = belongs to you
    You're = you are
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