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    • reillyedin
    • By reillyedin 14th May 18, 1:18 PM
    • 1Posts
    • 0Thanks
    0 WOW
    Travel Insurance Claim
    • #1
    • 14th May 18, 1:18 PM
    0 WOW
    Travel Insurance Claim 14th May 18 at 1:18 PM
    Hi there,

    I am hoping someone might be able to help me.....I had to cancel a ski trip earlier in the year due to the snow at the beginning of March. No flights were leaving from the UK to Geneva.

    I contacted my travel insurance (Insurefor) in mid-April to make a claim for the hotel and transfers (c500) and they have advised that they cannot process my claim as I made the claim 28 days after the event occurred. Is this sort of timescale allowed? It seems like a very short window for making a claim.

    What should I do? Any advice on this would be much appreciated!
Page 1
    • Westin
    • By Westin 14th May 18, 1:45 PM
    • 1,333 Posts
    • 992 Thanks
    • #2
    • 14th May 18, 1:45 PM
    • #2
    • 14th May 18, 1:45 PM
    I guess you need to read their trading terms and conditions regarding making a claim. If they state 28 days then they are at liberty to hold you to that.

    Any reason why it took you 28+ days plus to raise a claim? Did you for example have to wait on a flight confirmation letter for the cancelled flight? If so, perhaps mention that in any retort.
    • jpsartre
    • By jpsartre 14th May 18, 1:46 PM
    • 3,159 Posts
    • 2,079 Thanks
    • #3
    • 14th May 18, 1:46 PM
    • #3
    • 14th May 18, 1:46 PM
    What does your policy say about making a claim? My travel insurance is from AmEx and they explicitly state in the policy that I should claim within 28 days.
    • Alan Bowen
    • By Alan Bowen 15th May 18, 11:37 AM
    • 3,048 Posts
    • 1,533 Thanks
    Alan Bowen
    • #4
    • 15th May 18, 11:37 AM
    • #4
    • 15th May 18, 11:37 AM
    28 days is the usual timescale for nearly every insurance policy, not just travel. If you fail to comply with the terms, they are perfectly entitled to reject the claim even if it would have been valid. If you have a genuine reason for the delay, in hospital after a road crash for example, then state it but otherwise you are, as insurers like to say, the author of your own misfortune
    • jonesMUFCforever
    • By jonesMUFCforever 15th May 18, 7:52 PM
    • 24,764 Posts
    • 11,973 Thanks
    • #5
    • 15th May 18, 7:52 PM
    • #5
    • 15th May 18, 7:52 PM
    Did it really happen OP??

    Highly suspicious IMO but if I am wrong I will apologise.
    What goes around - comes around
    give lots and you will always receive lots
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