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  • FIRST POST
    • keef-WhatStandards
    • By keef-WhatStandards 13th May 18, 6:18 PM
    • 94Posts
    • 4Thanks
    keef-WhatStandards
    Kent Reliance fraud investigation by the Co Op Bank
    • #1
    • 13th May 18, 6:18 PM
    Kent Reliance fraud investigation by the Co Op Bank 13th May 18 at 6:18 PM
    Have received two emails from the CoOp fraud team today asking me to contact them with what I have found out to be transactions involving Kent Reliance.

    Webchat with the CoOp got me nowhere and a https message to Kent Reliance got the usual? daft we will respond in three days reply.

    Anyone have anything similar?

    Should I be worried about my savings with Kent Reliance or is this just a normal thing with the CoOp?
Page 1
    • ColdIron
    • By ColdIron 13th May 18, 6:25 PM
    • 4,148 Posts
    • 5,230 Thanks
    ColdIron
    • #2
    • 13th May 18, 6:25 PM
    • #2
    • 13th May 18, 6:25 PM
    Don't faff about with webchat or secure message. Phone up the Co-op (with the telephone number from their website, not the mail) and ask to speak to the fraud department
    • dunstonh
    • By dunstonh 13th May 18, 6:35 PM
    • 92,593 Posts
    • 59,909 Thanks
    dunstonh
    • #3
    • 13th May 18, 6:35 PM
    • #3
    • 13th May 18, 6:35 PM
    Have received two emails from the CoOp fraud team today asking me to contact them with what I have found out to be transactions involving Kent Reliance.
    Are these real emails or scam emails?

    Seems strange to use email for such an important issue. And sending them on a Sunday too.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • keef-WhatStandards
    • By keef-WhatStandards 13th May 18, 6:53 PM
    • 94 Posts
    • 4 Thanks
    keef-WhatStandards
    • #4
    • 13th May 18, 6:53 PM
    • #4
    • 13th May 18, 6:53 PM
    The webchat confirmed the fraud dept was trying to contact me. The first email headers looked fine, which is why I contacted the bank. The second headers looked dodgy, but a whois showed the domain is in fact owned by the CoOp.

    I replied stating if it was genuine they would have my full contact details and access to secure web messaging.
    • keef-WhatStandards
    • By keef-WhatStandards 13th May 18, 6:59 PM
    • 94 Posts
    • 4 Thanks
    keef-WhatStandards
    • #5
    • 13th May 18, 6:59 PM
    • #5
    • 13th May 18, 6:59 PM
    Searching this site shows up a couple of similar posts where folk have, like me, started with a 1 test transaction then followed with larger amounts.

    The test transactions were a few days ago, so maybe there is some sort of "pattern" they look for?
    • eskbanker
    • By eskbanker 13th May 18, 7:07 PM
    • 7,121 Posts
    • 7,539 Thanks
    eskbanker
    • #6
    • 13th May 18, 7:07 PM
    • #6
    • 13th May 18, 7:07 PM
    Is it just me or is there a massive difference between:

    "I tried to transfer money from Co-Op to Kent Reliance (or the other way round) and the transaction is on hold until I validate it with the fraud team"

    and

    Kent Reliance fraud investigation by the Co Op Bank
    • bowlhead99
    • By bowlhead99 13th May 18, 8:50 PM
    • 7,828 Posts
    • 14,299 Thanks
    bowlhead99
    • #7
    • 13th May 18, 8:50 PM
    • #7
    • 13th May 18, 8:50 PM
    Searching this site shows up a couple of similar posts where folk have, like me, started with a 1 test transaction then followed with larger amounts.

    The test transactions were a few days ago, so maybe there is some sort of "pattern" they look for?
    Originally posted by keef-WhatStandards
    If I were a fraudster having stolen/cloned your card or found out your online credentials, I would probably do some nominal small transactions here and there to see if it worked and I could get away with it, before trying for big numbers. Starting with a big number out of the blue has more risk of being blocked and then it's game over - have to move on to the next victim.

    So, a pattern of a 1 transfer here and there is something a fraud department might choose to look out for. As they probably assume that moving 1 to a new bank is not a common transaction among regular people going about their day to day lives, because most people don't find their secondary current or savings account exactly 1 short of the money needed to buy some particular good or service, so are unlikely to have a genuine need to electronically transfer a pound to another bank from day to day, especially an account to which they haven't transferred money before.

    In your shoes I'd be glad they had flagged it up for investigation, you can just call them on a working day to resolve their query by telling them you were just 'testing' the process of doing a bank transfer.
    • Keep pedalling
    • By Keep pedalling 13th May 18, 11:18 PM
    • 4,990 Posts
    • 5,552 Thanks
    Keep pedalling
    • #8
    • 13th May 18, 11:18 PM
    • #8
    • 13th May 18, 11:18 PM
    I have had a Nationwide card locked after such low value transactions. On one occasion it was a quenuine transaction and the card was unlocked, the other was fraudulent so card cancelled.
    • keef-WhatStandards
    • By keef-WhatStandards 14th May 18, 4:16 AM
    • 94 Posts
    • 4 Thanks
    keef-WhatStandards
    • #9
    • 14th May 18, 4:16 AM
    • #9
    • 14th May 18, 4:16 AM
    It is not just you.
    • keef-WhatStandards
    • By keef-WhatStandards 14th May 18, 4:19 AM
    • 94 Posts
    • 4 Thanks
    keef-WhatStandards
    I've no problem with them flagging up transactions, but I do object to not being able to get the reason why from my bank.
    • keef-WhatStandards
    • By keef-WhatStandards 14th May 18, 4:21 AM
    • 94 Posts
    • 4 Thanks
    keef-WhatStandards
    I'd rather transactions were flagged than the hassle of getting money back if it went to the wrong place or the account turned out to be suspect.
    • AirlieBird
    • By AirlieBird 14th May 18, 4:46 AM
    • 1,016 Posts
    • 826 Thanks
    AirlieBird
    So, a pattern of a 1 transfer here and there is something a fraud department might choose to look out for. As they probably assume that moving 1 to a new bank is not a common transaction among regular people going about their day to day lives, because most people don't find their secondary current or savings account exactly 1 short of the money needed to buy some particular good or service, so are unlikely to have a genuine need to electronically transfer a pound to another bank from day to day, especially an account to which they haven't transferred money before.
    Originally posted by bowlhead99
    Sending a low value test payment is the recommended action to consumers by the payments industry body to avoid payment errors. A low value transaction followed by a larger transaction shouldn't be being flagged up on its own. They'll be many other factors about a transaction that are monitored to determine whether it should be flagged.
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
    • eskbanker
    • By eskbanker 14th May 18, 11:16 AM
    • 7,121 Posts
    • 7,539 Thanks
    eskbanker
    I've no problem with them flagging up transactions, but I do object to not being able to get the reason why from my bank.
    Originally posted by keef-WhatStandards
    It's pointless expecting them to give you reasons - if they publicised what their fraud checks consisted of, that would obviously make them easier to circumvent and therefore somewhat less effective!
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