Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • jade59
    • By jade59 13th May 18, 4:19 PM
    • 1Posts
    • 0Thanks
    jade59
    Monarch refund due before administration never received
    • #1
    • 13th May 18, 4:19 PM
    Monarch refund due before administration never received 13th May 18 at 4:19 PM
    I have an email from the claims team at Monarch saying I am due to receive a cheque for a delayed flight from 2 years ago. I was due to receive this within 28 days however weeks later Monarch went bankrup. I never received my refund.

    Should Monarch have still sent the cheque despite going into administration? Is there an organisation that I can complain to?
    Jade
Page 1
    • Gloomendoom
    • By Gloomendoom 13th May 18, 6:17 PM
    • 13,925 Posts
    • 18,312 Thanks
    Gloomendoom
    • #2
    • 13th May 18, 6:17 PM
    • #2
    • 13th May 18, 6:17 PM
    You could try writing to the administrators, KPMG.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience. - Mark Twain
    • Alan Bowen
    • By Alan Bowen 14th May 18, 10:01 AM
    • 3,044 Posts
    • 1,533 Thanks
    Alan Bowen
    • #3
    • 14th May 18, 10:01 AM
    • #3
    • 14th May 18, 10:01 AM
    I am sorry to say you are simply a creditor of the business, and the debts were huge, so there is no chance of getting your money through the administration. The protection schemes that exist only protect those abroad at the time of failure and those who have booked travel prior to the collapse of the business, there is no protection for any existing debts. As an unsecured creditor, you simply add another small sum to the 465 million of unsecured creditors that KPMG reported in their first creditors' report
    Last edited by Alan Bowen; 15-05-2018 at 11:46 AM.
    • JPears
    • By JPears 14th May 18, 10:31 AM
    • 3,666 Posts
    • 1,018 Thanks
    JPears
    • #4
    • 14th May 18, 10:31 AM
    • #4
    • 14th May 18, 10:31 AM
    If you paid by credit card, this maybe a case where the Section 75 may apply?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,604Posts Today

8,349Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin